Systems / Applications Administrator

Berkshirejobs; North Adams (MA); Hybrid; USD 55,000 - 70,000; Full time

Job summary

MountainOne Financial seeks a Systems / Applications Administrator to support Windows-based staff environments and AD administration. You will ensure system integrity, apply patches, and assist with bank IT projects. The role emphasizes strong support and policy education.

The candidate will manage user accounts, respond to incidents, and collaborate with the IT team to maintain secure, compliant technology operations at MountainOne Financial Headquarters.

Qualifications

• 2+ years’ experience in an end user help desk support role.
• Working knowledge of Windows 11.
• Ability to install, configure and maintain computers in a Windows domain.
• General understanding of networking for troubleshooting purposes.
• Strong verbal and written communications skills.
• Ability to communicate technical information to non-technical personnel.
• Ability to work as part of a team while calmly prioritizing issues.
• Office 365 experience a plus.
• Ability to manage multiple tasks simultaneously and adapt to changing situations.
• Proven ability to handle confidential information with discretion.

Responsibilities

• Provide technical assistance and problem resolution support to staff for Windows based computers and systems.
• First point of contact for end user support.
• Maintain system integrity with updates and patches.
• Assist in various bank projects as needed.
• Educate staff on IT policies and security practices.
• Reset passwords and manage user accounts per policy.
• Monitor antivirus updates and remediate as necessary.
• Maintain hardware/software inventory and documentation.

Skills

Windows 11 knowledge

Active Directory administration

Office 365 experience

Troubleshooting

End-user support

Communication skills

Team collaboration

Security policy understanding

IT policy training

Tools

Active Directory

Windows 11

Office 365

Antivirus/patch management

Job description

Position: Systems / Applications Administrator

Reports to: SVP & Chief Technology Officer

Grade:106

Location:MountainOne Financial Headquarters (for all MountainOne Affiliates)

The starting salary range for this position is $55,000 - $70,000 dependent upon qualifications and experience.

Key Accountabilities:

• Provide technical assistance and problem resolution support to staff for Microsoft windows based computers, peripherals, and systems.
• Responsible for problem resolution, escalating exceptions, and suspicious activity.
• First point of contact for end user support.
• Responsible for Active Directory administration .
• Maintain system integrity through ensuring all workstations are updated with required software and patches.
• Participates in various Bank projects.
• Maintain and support all Information Security policies, Technology Acceptable use, Mobile Device and Password policies. Educate and provide training for bank staff on all IT related policies

Specific Duties:

• On a daily basis resolve software/hardware, server, and telephone issues ensuring employees ability to perform, escalating to internal senior staff or vendor support as needed.
• Administrative functions such as resetting passwords, establishing and maintaining users, unlocking users, granting rights, in accordance with policies.
• Anti-virus updates and remediation as necessary.
• Oversee real-time scanning of workstations and following up on vulnerabilities, missing patches.
• Ensure workstations are updated with Windows and third party software in accordance with Bank policy.
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
• Maintain current inventory listing of all hardware and software of MountainOne and assist with maintaining documentation to ensure compliance with software copyright / licensing.
• Repair and recover from hardware or software failures.
• Build and/or Rebuild PC’s, set up workstations, install and configure printers as needed.
• Use of personal mobile phone for MFA, email, and escalations

Qualifications:

• 2+ years’ experience in an end user help desk support role
• Working knowledge of Windows 11.
• Ability to install, configure and maintain computers in a windows domain.
• General understanding of networking for troubleshooting purposes.
• Ability to troubleshoot and resolve computer related issues in an efficient and timely manner.
• Strong motivational, organizational, and training skills.
• Strong verbal and written communications skills.
• Ability to communicate technical information to non-technical personnel.
• Ability to work as part of a team while calmly assessing and prioritize issues as they arise.
• Office 365 experience a plus.
• Ability to manage multiple tasks simultaneously and adapt to rapidly changing situations.
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service.
• Possess a valid driver’s license, vehicle registration and personal liability auto insurance.
• Ability to lift forty pounds.
• Ability to exhibit a professional behavior, and adhere to all Bank policies.
• Ability to effectively communicate information and respond to questions in person and in group settings with customers, vendors, and employees.