Systems Engineer I

QNBT; Augusta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

QNBT is seeking a System Engineer I to assist in planning, deploying, and maintaining the bank’s IT infrastructure. The role focuses on ensuring smooth operation of hardware, software, and networks, with strong emphasis on Office 365 and Microsoft environments.

The engineer will serve as an escalation resource, manage deployments and changes, and collaborate with IT teams and vendors to support the bank’s technology needs. Travel up to 50% may be required.

Qualifications

• 5+ years Windows Systems Administration.
• Experience with network troubleshooting and maintenance.
• Experience supporting Office 365 deployments and user provisioning.

Responsibilities

• Assist in planning, initiating, and managing IT infrastructure.
• Design, implement, and maintain bank IT systems infrastructure.
• Serve as escalation resource for technical issues.
• Manage cloud telephony system and document service requests.
• Configure and troubleshoot LAN, WAN, and network components.
• Provide orientation and training on modified and new systems.

Skills

Windows Server Admin

Network Troubleshooting

Office 365

LAN/WAN

Change Management

Vendor Liaison

Documentation

Escalation Handling

Tools

Office 365

Cloud Telephony

Microsoft Server 2019/2022

Job description

The System Engineer I will assist in planning, initiating, and managing the bank’s technology. This position is responsible for designing, implementing, and maintaining the infrastructure of the bank’s IT systems. This role focuses on ensuring the smooth operation of hardware, software, networks installations. The incumbent will serve as an escalation resource for all technical related issues.

Key Responsibilities

• Successfully handles the bank’s internal ticketing processing system. Serves as escalation point and ensures that all issues are handle accordingly.
• Manages cloud telephony system which includes creating, monitoring, and documenting all service requests for outages and changes.
• Configuring, managing, and troubleshooting LAN, WAN, and other network-related components.
• Partners with supervisor to understand technology needs. Uses business expertise and technology partnership for moves, adds, and changes to the environment.
• Manages laptops and desktops. Install and configure operating systems, software, and hardware components, and perform routine tasks by clearly documenting design, maintenance, and support procedures.
• Troubleshoot user issues with Office 365 and resolve or elevate critical Microsoft support issues.
• Assist with user account provisioning, licensing, permissions, access changes.
• Deploy and manage Office 365 applications to user’s devices.
• Train users on Office 365 applications and provide ongoing guidance for best practices.
• Interact with vendors and contractors to secure system-related products and services.
• Provide orientation and training to end users for all modified and new systems.
• Work with application owners in the bank to troubleshoot and resolve various issues.
• Uses metrics to gather feedback, recognize the impact of solutions, and support actions to mitigate risk.
• Identifies opportunities for process improvement to provide better customer experience and/or gain operational efficiency.
• Support system deployments, migrations, and technology refresh projects.
• Follows established change management procedures when making production changes.
• Acts as a supportive team player and a champion of the Queensborough brand both internally and externally within the community.
• Complies with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control.
• Other duties as assigned.
• Required travel up to 50%.

Technical Requirements:

• Microsoft server 2019/2022 proficiency
• 5+ years Windows Systems Administration
• Network troubleshooting and experience
• Switching and Firewall Maintenance
• Physical Demands

Qualifications

Skills

Preferred

Microsoft Office Suite

Advanced

Behaviors

Preferred

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Team Player

: Works well as a member of a group

Loyal

: Shows firm and constant support to a cause

Experience

Preferred

Extensive background in process documentation and application support.

Broad knowledge of Information Technology, including help desk, windows server and network support.

Demonstrated experience with successful implementations of systems.

Proven experience building solid working relationships with teammates and management. Ability to collaborate with IT Manager to define, articulate, and champion ideas in which technology can be leveraged to coordinate with the bank’s business needs.

Solid business and communication skills with the ability to prioritize workload and to communicate clearly and concisely.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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