Systems & Applications Admin: Lead IT Ops & SaaS

Page Mechanical Group, Inc.; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Nexus Circular is seeking a Systems & Applications Administrator to support our employees, business applications, and day-to-day IT operations. This mid-level role is ideal for an IT professional who can troubleshoot issues independently, administer business applications, and work with technology vendors.

The role focuses on end-user support, SaaS administration, onboarding/offboarding, licensing, and vendor coordination, with networking as a strong but non-mandatory plus.

Qualifications

• 3+ years in IT support or systems/applications administration.
• Strong troubleshooting and problem-solving.
• Experience with Windows and Microsoft 365.
• Experience administering enterprise SaaS apps.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for employees, including hardware, software, Microsoft 365, connectivity, printers, and business applications.
• Manage support requests from initial troubleshooting through resolution and escalate complex issues when appropriate.
• Support employee onboarding and offboarding, including computer setup, user accounts, application access, and equipment.
• Administer business applications including Agiloft, Salesforce, Infor, Microsoft 365, DocuSign, and other enterprise SaaS platforms.
• Manage application users, licenses, roles, permissions, and access.
• Troubleshoot application issues and coordinate with software vendors when additional support is required.
• Assist with application configuration, testing, upgrades, integrations, and basic workflow changes.
• Perform routine Microsoft 365 and Microsoft Entra ID administration, including users, groups, shared mailboxes, Teams, SharePoint, and OneDrive.
• Coordinate with technology vendors, managed service providers, telecommunications providers, and hardware manufacturers.
• Open and manage vendor support cases and follow issues through resolution.
• Maintain IT procedures, system documentation, vendor information, and application support documentation.
• Assist with software licensing, renewals, technology purchases, and equipment inventory.
• Assist with basic wired and wireless network troubleshooting as needed.
• Participate in IT projects and process improvements across the organization.

Skills

Troubleshooting

Communication

Documentation

Organizational skills

Multitasking

Tools

Microsoft 365

Entra ID

SharePoint

Teams

OneDrive

Salesforce

Agiloft

Infor

Job description

Nexus Circular is seeking a Systems & Applications Administrator to support our employees, business applications, and day-to-day IT operations. This mid-level role is ideal for an IT professional who can troubleshoot issues independently, administer business applications, and work with technology vendors.

The role focuses on end-user support, SaaS administration, onboarding/offboarding, licensing, and vendor coordination, with networking as a strong but non-mandatory plus.