Systems and Training Manager - DS Residential Centralized Costs

Bay Cove Human Services, Inc.; Boston (MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Systems and Training Manager to enhance the effectiveness of service programs. This role involves providing training and support to Program Managers, coordinating quality assurance functions, and managing the Relias platform. The ideal candidate will possess a strong background in human services, excellent communication skills, and a commitment to promoting diversity and inclusion. Join a compassionate team dedicated to making a difference in the lives of individuals facing various challenges. This is a fantastic opportunity to contribute to meaningful work in a collaborative environment.

Qualifications

• 7+ years experience in the human service field.
• Knowledge of current practice standards in long term support service delivery.

Responsibilities

• Provides training to Program Managers and Senior Management.
• Coordinates special projects and events.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Professional Writing

Flexibility

Education

BA/BS in Psychology

BA/BS in Social Work

BA/BS in Sociology

Tools

Word Processing Software

Spreadsheet Software

Job description

Systems and Training Manager - DS Residential Centralized Costs

Boston, MA, USA Req #3355

Monday, May 5, 2025

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Job Summary:

The Systems and Training Manager provides varied training, services and support to the Program Managers and their programs in Developmental Services. This job promotes effectiveness and maximizes efficiency among all service programs.

This is an exempt position.

Supervisory Responsibilities:

• Administrative Program Managers

Essential Functions of the Position:

• Provides training to Program Directors/Managers, Senior Management and other DS staff on implementation of internal systems and best practices.
• Assists with other training functions such as scheduling, securing trainers, room setup, etc.
• Assists with the coordination and implementation of all Quality Assurance functions.
• Works closely with Administrative Program Managers and acts as hiring liaison to Human Resources for centralized hiring positions.
• Works closely with the Systems & Training Coordinator to manage the Relias platform.
• Coordinates special projects and events.
• Assists with completion of proposals and policies.
• Assists in facilitating development of systems, operational activities and communication.
• Assists with setup of new programs and apartments.
• Ensure adherence to regulations-DDS, DPH, ABI, MRC, MassHealth, DPH, MAP, etc.

Requirements for the Position:

• BA/BS in Psychology, Social Work, Sociology, or related field with at least 7 years experience in the human service field.
• Knowledge of current practice standards in the long term support service delivery system.
• Demonstrated professional writing, interpersonal, communication, oral presentation, and organizational skills.
• Proficiency in word processing and spreadsheet preparation.
• CPR/SFA, Mandt certification within 90 days of employment.
• Valid Driver's license.
• Use of personal cell phone and/or vehicle.
• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholders and partners.

This job description is intended only to provide general guidance. It is understood that the position may evolve over time, and that additional or different duties may be added at management's discretion. It is the policy of Bay Cove Human Services, Inc., to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.