Director of Operations - DS Residential Centralized Costs

Bay Cove Human Services, Inc.; Boston (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

An established industry player is seeking a Director of Operations to lead a dedicated team in providing essential health services. This role is pivotal in overseeing program operations, ensuring high-quality care, and fostering collaborative relationships within multidisciplinary teams. The ideal candidate will bring extensive nursing experience, particularly in substance use and mental health, alongside strong leadership and communication skills. Join a mission-driven organization that values compassionate service and is committed to making a positive impact in the community. If you're ready to take on a leadership role that makes a difference, this opportunity is for you.

Qualifications

• 10+ years of nursing experience with a focus on substance use and mental health.
• Strong leadership and policy administration experience.

Responsibilities

• Oversees administrative and health services functions of the program.
• Collaborates with multidisciplinary teams for service delivery.
• Leads quality improvement initiatives for best practices.

Skills

Nursing Experience

Substance Use Disorders Knowledge

Mental Health Disorders Knowledge

Leadership Experience

Communication Skills

Computer Literacy

Change Management Skills

Negotiation Skills

Problem-Solving Skills

Education

Massachusetts Licensed Registered Nurse

Job description

Director of Operations - DS Residential Centralized Costs

Boston, MA, USA Req #3320

Thursday, April 17, 2025

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing challenges such as developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Job Summary:

The Director of Health Services (DHS) works closely with the Site Director, providing administrative leadership for the program’s operation. S/he serves as an integral member of the management team, directing a multidisciplinary staff including medical/nursing, counseling/case management, and direct care. The Director promotes access, quality assurance, and excellent care to individuals seeking treatment. The program’s mission is to provide comprehensive medical detoxification, clinical stabilization, and aftercare planning for adults with substance use disorders and possible co-morbidities, in a respectful and compassionate manner through individualized medical, psychological, and educational interventions. The Director of Health Services supports this mission through leadership, direction, and sound management.

This is an exempt position.

Supervisory Responsibilities:

• Supervises program intake and admissions, nursing/medical staff including Nurse Practitioners
• Assumes supervisory responsibility of the program in the absence of the Site Director
• Recruits, interviews, and hires appropriate applicants for program positions
• Delegates staff duties and provides ongoing supervision for direct reports
• Conducts performance evaluations and provides corrective actions to direct reports
• Provides staff with ongoing opportunities for professional development

Essential Functions of Position:

• Oversees the administrative and health services functions of the program
• Directs program admission functions, ensuring access through strong customer service and milieu management
• Collaborates with the Site Director in monitoring utilization management and reimbursement
• Works with the multidisciplinary team to facilitate daily programming and overall service delivery
• Maintains collaborative relationships with the Medical Director, Psychiatric Consultant, and Nurse Practitioner, participating in case reviews
• Works with Andrew House Boston and New Hope TSS Nurse Managers to ensure consistency and compliance across all programs
• Leads quality improvement and assurance initiatives to promote best practices and quality service delivery
• Oversees compliance with licensing mandates, accreditation, and standards including DPH licensing, DEA registration, CARF, Medicaid, and local ordinances
• Collaborates on planning and development of program policies and procedures
• Assists in staff training and development
• Provides on-call support to staff as scheduled
• Performs other duties as assigned by the Site Director

Qualifications:

• Massachusetts Licensed Registered Nurse with at least 10 years of nursing experience
• Minimum 5 years of experience serving individuals with substance use and mental health disorders
• Minimum 5 years of policy administration and leadership experience
• Excellent written and oral communication skills and computer literacy

Mission Traits:

• Ability to work collaboratively within multidisciplinary teams
• Effective change management skills
• Negotiation and conflict resolution abilities
• Ability to work under pressure in a fast-paced environment
• Flexibility and responsiveness to industry changes
• Ability to communicate Bay Cove's mission and strategic vision enthusiastically
• Creative problem-solving skills to identify opportunities and obstacles

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate based on race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or other protected groups. All qualified candidates are encouraged to apply.

Note: Bay Cove Human Services does not sponsor visas and requires candidates to be authorized to work in the U.S.