Systems and Software Manager - Food & Beverage

Sugarloaf Mountain Corporation; Montana; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Administrative professional to lead software and systems management within the Food & Beverage department. This dynamic role involves overseeing the POS systems, ensuring effective communication, and providing training to enhance operational efficiency. You will play a crucial role in evaluating and improving software platforms, while fostering a collaborative environment that prioritizes exceptional service. Join a vibrant team that values growth and innovation, and enjoy a range of perks that enhance both your work and personal life. This is an exciting opportunity for someone passionate about technology in the hospitality sector.

Benefits

FREE Golf Pass for you and dependents

Free Scenic Lift Pass for you and dependents

Free Ski Pass for you and dependents

FREE Basecamp activities

Steep Lodging discounts

25% off Food discount

30% off Retail discount

Eligibility for affordable employee housing

401k benefits

Health benefits for you and your family

Qualifications

• 3+ years in software management within Food & Beverage.
• Strong knowledge of POS systems and Microsoft Office applications.

Responsibilities

• Manage software and systems for Food & Beverage operations.
• Lead training sessions for restaurant leadership on software usage.

Skills

Software Management

System Engineering

Problem Solving

Effective Communication

Detail-oriented

Education

3 years experience in software management

Knowledge of restaurant POS systems

High level knowledge of Microsoft Office

Tools

Agilisys

Yellow Dog inventory software

Microsoft NAV

Microsoft Office

Job description

Overview

This Administrative role within the Food & Beverage department manages all software and systems utilized in the Food & Beverage department and ensures they are working effectively for the staff and the business. You are the lead in rolling out new systems and software, ensuring adequate training for all team members involved and that the systems and software are being utilized to improve the business. You will consistently be evaluating all systems and software platforms on a scheduled basis for needed changes, improvements, or updates.

Responsibilities

Software and Systems Management:

• Leads execution of activities to support the overall F&B systems strategy.
• Owns the F&B POS system platform, adding new items and ensuring database is clean and functioning.
• You are the first responder to POS issues and must be able to troubleshoot and problem solve in a fast-paced environment.
• Ensures clear and timely communication of all software and processes that will impact property operations.
• Ensures hardware and equipment is maintained; inventory levels are kept in accordance with corporate guidelines.
• Supports culinary team to ensure compliance with purchasing, invoicing, recipe creation and inventory management.
• Manages all invoice recording and entering for the F&B department in a timely manner in accordance with the accounting schedule.
• Leads and conducts systems and software training to restaurant leadership teams on a seasonal basis. Conduct follow-up and specific training on an as-needed basis.

Leadership and Team Development:

• Displays leadership with a hospitality mindset, exemplifies exceptional customer service and creates a positive, solution-focused environment for our staff and guests.
• Assigns all expectations and standards for systems adherence to appropriate team members.
• Manages systems and software budgets to maximize revenue and meet staff and customer needs.
• Champions all Big Sky Resorts standards, policies, and procedures.
• Establishes the foundation guidelines so team members understand expectations and parameters.

Collaborative/Formal Meetings:

• Develop collaborative working relationships with outlet managers and F&B teams.
• Attends weekly outlet meetings to ensure training and adherence are seamless and well communicated.
• Schedules systems and training meetings on a by-need basis to discuss weekly goals and objectives.

Qualifications

Education and Experience:

• 3 years’ of experience in software management and system engineering in Food & Beverage focused environment, or related professional area.
• Experience and knowledge of restaurant POS systems, specifically Agilisys, Yellow Dog inventory software, Microsoft NAV and Microsoft Office. You will be building and maintaining back-office POS databases, restaurant costing software; high level knowledge of Microsoft office applications is required.

Competencies:

Position-specific Competencies

• Patient – Achieves growth among team members by working in a steady and helpful manner; moves easily through ongoing change and adjustments made within the operation to support team and company goals.
• Detail-oriented – Ensures work is done in a complete, accurate and in accordance with Boyne standards and policies with an extreme sense of urgency in fine tuning the details.
• Composed – Remains calm at a faster than average work pace, combined with varied levels of business and a uniquely blended workforce.
• Effective communicator – Strong communication skills are essential for this role. The ideal candidate demonstrates the ability to articulate complex ideas clearly and concisely across various channels, including written reports, presentations, and interpersonal conversations. They excel at active listening, ensuring information is accurately received and understood by diverse stakeholders.
• Collaborative – Works closely with the Food & Beverage and IT teams to continuously improve and expand the software and systems in the F&B department to achieve the best results possible; ensures the opportunity for team members to be heard and is a champion for team member growth.

All full-time year-round employment at Big Sky Resort includes:

• FREE Golf Pass for you, your spouse and dependents
• Free Scenic Lift Pass for you, your spouse and dependents
• Free Ski Pass for you, your spouse and dependents
• FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents
• Steep Lodging discounts for accommodation for friends and family (blackout dates apply)
• 25% off Food discount at all outlets with charging privileges
• 30% off Retail discount at all outlets with charging privileges, gear and sponsor discounts
• Eligibility for affordable employee housing, a short walk or free bus ride away from work
• 401k and Health benefits for you and your family