Systems Analyst - Senior

UPMC Mercy Health Center; Pittsburgh (Allegheny County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

UPMC Mercy Health Center in Pittsburgh is hiring a full-time Senior Systems Analyst to join the Essential Solutions IT department. The role blends leadership, analysis, and solution design to support enterprise systems and drive improvements.

You will work in a hybrid environment, lead cross-functional teams, gather requirements, design solutions, and provide high-level support during upgrades and go-live activities. Candidates should demonstrate strong communication and mentorship skills.

Responsibilities

• Lead medium to large-scale projects from initiation through implementation and post-production support.
• Develop and maintain project plans, timelines, risk assessments, and communication strategies.
• Coordinate resources across IT, operational, clinical, and vendor teams.
• Facilitate project meetings, document actions, and ensure deliverable accountability.
• Manage project scope, priorities, risks, issues, and escalation paths.
• Provide advanced support for enterprise applications and interfaces.
• Translate technical concepts into business-friendly language.
• Present updates and status reports to leadership.

Skills

Leadership

Communication

Project management

Stakeholder management

Mentorship

Job description

New Position! UPMC is hiring a full-time Systems Analyst- Senior to join their Essential Solutions IT department. This opportunity offers work life balance and career growth. If you have excellent leadership, organizational, and communication skills,

Work Location: Hybrid position: you may have to go off site and visit locations as needed and come into the office once a month or more depending on the project.

Work Hours: Day Shift with Core Business hours. Eastern standard time.

Responsibilities

Project Leadership

• Lead medium to large-scale technology projects from initiation through implementation and post-production support.
• Develop and maintain project plans, timelines, risk assessments, and communication strategies.
• Coordinate resources across IT, operational, clinical, and vendor teams.
• Facilitate project meetings, document action items, and ensure accountability for deliverables.
• Manage project scope, priorities, risks, issues, and escalation paths.
• Support organizational strategic initiatives, system upgrades, integrations, migrations, and application deployments.
• Serve as the primary point of contact for assigned projects.

Systems Analysis & Solution Design

• Gather, analyze, and document business, operational, and technical requirements.
• Evaluate existing workflows and identify opportunities for process improvement and automation.
• Design and recommend system solutions that align with organizational standards and business goals.
• Create functional specifications, workflow diagrams, testing plans, and implementation documentation.
• Collaborate with technical teams to develop, configure, and implement solutions.

Application & Technical Support

• Provide advanced support for enterprise applications and interfaces.
• Investigate and resolve complex system issues across multiple integrated platforms.
• Analyze logs, interfaces, databases, and system configurations to identify root causes.
• Coordinate with vendors and technical teams to resolve high-priority incidents.
• Participate in system upgrades, maintenance activities, and go-live support.

Stakeholder Management

• Establish strong relationships with business, operational, and clinical stakeholders.
• Translate technical concepts into business-friendly language.
• Present project updates, recommendations, and status reports to leadership.
• Ensure stakeholder expectations are aligned throughout project execution.

Leadership & Mentorship

• Provide guidance and mentorship to junior and intermediate analysts.
• Lead project teams and influence cross-functional collaboration without direct supervisory authority.
• Promote best practices in project management, documentation, testing, and application support.
• Contribute to team development and knowledge-sharing initiatives.

Documentation & Governance

• Develop and maintain system documentation, support procedures, and knowledge repositories.
• Ensure compliance with organizational standards, change management processes, and security requirements.
• Support audit, regulatory, and operational reporting activities.