Systems Analyst-Salesforce

HCSC Group; Richardson (TX); Hybrid; USD 62,000 - 136,000; Full time

Job summary

HCSC is seeking an IT professional to design enhancements and new business applications that align technical and business requirements. The role acts as a technical designer to define the best solution within the code environment and links business analyst needs with architect definitions.

The ideal candidate has Salesforce expertise across Sales, Service, and Health Cloud, strong data analysis skills, and experience delivering software in Agile settings.

Qualifications

• Bachelor Degree and 2 years Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
• Knowledge of application configuration.
• Business or systems analyst experience and Salesforce Administration or Development experience.
• Expertise in understanding Salesforce.com, Sales Cloud, Service Cloud, Health Cloud and other Salesforce product areas (Salesforce Marketing Cloud, Experience Cloud desirable).
• Strong understanding of solutions on Salesforce platform, including Vlocity, OmniScripts DataRaptors, Flexcards, Integration procedures, Apex, VisualForce, Lightning components, LWC, Salesforce workflows/Flows.
• Data analysis experience involving querying and uploading data using SOQL or SQL, Excel, Workbench, DataLoader, Demand Tools, or similar.
• Familiar with Copado and other migration tools to support releases.
• Experience collaborating in a team environment to develop, deploy, and support key applications and features.
• Experience delivering software in an Agile environment.
• Excellent written and oral communication skills to understand objectives, use cases, and requirements.
• Strong analytical skills, enabling you to research, document, and review existing systems.
• Ability to build consensus among business stakeholders on process and technology topics.
• Service Oriented Architecture - SOAP / REST
• SDLC Methodology - Agile / Scrum / Iterative Development
• System Performance management
• Conceptual thinking
• Creative thinking
• Problem solving and analytical thinking
• Strong oral/written communication skills

Responsibilities

• Design enhancements and new business applications and/or information systems solutions through integration of technical and business requirements.
• Serve as technical designer to identify best solution and resulting technical specifications within limits of code environment.
• Link business analyst needs and architect definition to technical solutions.

Skills

Salesforce Administration/Development

Agile/Scrum

Data analysis

Team collaboration

Communication skills

Problem solving

SOQL/SQL

Analytical thinking

Education

Bachelor Degree in Information Technology or related

Tools

Copado

DataLoader

Workbench

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for designing enhancements and new business applications and/or information systems solutions through integration of technical and business requirements; serving as technical designer to identify best solution and resulting technical specifications within limits of code environment; linking business analyst needs and architect definition to technical solutions.

Required Job Qualifications

• Bachelor Degree and 2 years Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
• Knowledge of application configuration
• Business or systems analyst experience and Salesforce Administration or Development experience.
• Expertise in understanding Salesforce.com, Sales Cloud, Service Cloud, Health Cloud and other Salesforce product areas (Salesforce Marketing Cloud, Experience Cloud desirable).
• Strong understanding of solutions on Salesforce platform, including Vlocity, OmniScripts DataRaptors, Flexcards, Integration procedures, Apex, VisualForce, Lightning components, LWC, Salesforce workflows/Flows.
• Data analysis experience involving querying and uploading data using SOQL or SQL, Excel, Workbench, DataLoader, Demand Tools, or similar.
• Familiar with Copado and other migration tools to support releases.
• Experience collaborating in a team environment to develop, deploy, and support key applications and features.
• Experience delivering software in an Agile environment.
• Excellent written and oral communication skills to understand objectives, use cases, and requirements.
• Strong analytical skills, enabling you to research, document, and review existing systems.
• Ability to build consensus among business stakeholders on process and technology topics.
• Service Oriented Architecture - SOAP / REST
• SDLC Methodology - Agile / Scrum / Iterative Development
• System Performance management
• Conceptual thinking
• Creative thinking
• Problem solving and analytical thinking
• Strong oral/written communication skills

Preferred Job Qualifications

• Bachelor Degree in Computer Science or Information Technology related Familiarity with cloud platforms and technologies including AWS , Java and webservices, and Front End technologies (HTML5, CSS3, JQuery, JSON, Ajax, Angular.js) is a plus.
• Ability to execute Sponsorship is not available for this role. #LI-NV1 #LI-Remote

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Base Pay Range

$61,500.00 - $136,100.00

Exact compensation may vary based on skills, experience, and location.

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About Us

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.