Systems Analyst III

TEKsystems; United States; Hybrid; USD 62,000 - 83,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off

Job summary

TEKsystems is seeking a CRM Production Support Specialist to lead production support and service delivery for Salesforce within a hybrid Bloomington, IL environment. The role focuses on incident and problem management, reporting, and coordinating escalations to ensure timely resolution.

You will monitor ticket inflow, collaborate with stakeholders, and publish health updates. This contract-to-hire position offers a pay range of $45–$60 per hour and requires expert-level experience in CRM

Qualifications

• Lead production support and service delivery for CRM Salesforce.
• Develop and publish status reports for incident and problem management.
• Analyze incident and problem ticket trends and report metrics across Salesforce environments.
• Monitor and report ticket volumes and alerts from monitoring tools to ensure timely response and resolution.
• Coordinate and participate in Major and Significant Incident Management processes.
• Lead escalations within the CRM Production Support team and communicate updates to stakeholders.

Responsibilities

• Lead incident management and resolution progress.
• Publish status reports and updates to management.
• Analyze incident trends and resolution metrics.
• Coordinate cross-functional communication during major incidents.

Skills

salesforce.com

Agile /Scrum Certification

Servicenow

Problem management

Incident response

Troubleshooting

Splunk

dynatrace

Job description

Description

Lead production support and service delivery for CRM Salesforce through a Scrum or Kanban team.Developing and publishing status reports for CRM Production Incident and Problem Management activities, providing regular updates to the management team on service health, ongoing issues, and problem ticket resolution progress.Analyzing and reporting incident and problem ticket trends, including inflow and resolution metrics, across both Production and Non-Production Salesforce CRM environments.Monitoring and reporting ticket volumes by status (In Progress, Acknowledged, Monitoring, etc.), including alerts generated through Dynatrace, SiteScope, Azure Monitor, batch jobs, and other monitoring tools to ensure timely response and resolution.Coordinating and actively participating in Major and Significant Incident Management processes, assessing business impacts, facilitating communication among stakeholders, tracking action items, and ensuring timely closure of incident records.Serving as the lead coordinator for escalations within the CRM Production Support team, ensuring critical issues are prioritized, addressed efficiently, and communicated effectively to stakeholders.

Skills

salesforce.com, Agile /Scrum Certification, Servicenow, Problem management, Incident response, Troubleshooting, Splunk, dynatrace

Top Skills Details

salesforce.com,Agile /Scrum Certification,Servicenow,Problem management,Incident response,Troubleshooting,Splunk,dynatrace

Additional Skills & Qualifications

Hybrid position Bloomington IL in office T,W,TH

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Bloomington, IL.

Pay and Benefits

The pay range for this position is $45.00 - $60.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Bloomington,IL.

Application Deadline

This position is anticipated to close on Oct 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.