Systems Analyst - III*

The Fountain Group; Foster City (CA); On-site; USD 88,000 - 125,000; Full time

Job summary

The Fountain Group in Foster City, CA is seeking a Senior Specialist, Lab IT & Systems Support to act as the operational liaison between Technical Development labs and IT partners. The role handles lifecycle management of lab computers, instrument-connected workstations, and related software, ensuring CMDB accuracy and compliance.

Responsibilities include coordinating OS updates, patching, and issue resolution across hardware, software, networks, and instrument systems, plus collaboration with

Qualifications

• 5+ years of experience supporting laboratory computing environments, laboratory systems, or scientific instrumentation.
• Experience supporting laboratory computers and instrument-connected workstations.
• Experience with laboratory instrument software, vendor applications, and instrument connectivity.
• Experience with CMDB systems and laboratory technology asset inventories.
• Experience coordinating OS upgrades, security patching, and IT compliance activities.
• Hands-on troubleshooting of laboratory hardware, software, network, and instrument-connected systems.
• Experience coordinating network infrastructure requests and network port activations for laboratory equipment.
• Experience supporting research, biotechnology, pharmaceutical, or regulated laboratory environments.

Responsibilities

• Serve as the primary operational liaison between Technical Development laboratories and IT partners.
• Manage lifecycle activities for laboratory computers and instrument-connected workstations, including deployments, upgrades, replacements, and retirement.
• Support laboratory instrument software, vendor applications, connectivity, and computer systems.
• Maintain CMDB records and laboratory technology inventories.
• Coordinate operating system updates, security patching, and compliance activities.
• Troubleshoot hardware, software, network, and instrument technology issues affecting laboratory operations.
• Coordinate network port activations and infrastructure requests for laboratory instruments and equipment.
• Partner with LIS, Digital & Data, Facilities, Quality, enterprise IT, and instrument vendors to resolve laboratory technology issues.
• Support laboratory expansions, relocations, renovations, and startup activities.
• Lead or support laboratory technology projects and continuous improvement initiatives.
• Develop and maintain laboratory technology documentation, standards, and support procedures.

Skills

Lab IT support

Laboratory computing environments

Instrument connectivity

CMDB

OS upgrades

Troubleshooting

Network port activations

Vendor applications

Regulated environments

Education

Bachelor's degree in Information Technology, Engineering, Computer Science, or related field

Tools

CMDB

Job description

The Fountain Groupis currently seeking afor a prominent client of ours. This position is located in Foster City, CA. Details for the position are as follows:

Senior Specialist, Lab IT & Systems Support

Location: Foster City, CA
Pay Rate: $77.37/hr
Duration: 18 Months

Job Description

• Serve as the primary operational liaison between Technical Development laboratories and IT partners.
• Manage lifecycle activities for laboratory computers and instrument-connected workstations, including deployments, upgrades, replacements, and retirement.
• Support laboratory instrument software, vendor applications, connectivity, and computer systems.
• Maintain CMDB records and laboratory technology inventories.
• Coordinate operating system updates, security patching, and compliance activities.
• Troubleshoot hardware, software, network, and instrument technology issues affecting laboratory operations.
• Coordinate network port activations and infrastructure requests for laboratory instruments and equipment.
• Partner with LIS, Digital & Data, Facilities, Quality, enterprise IT, and instrument vendors to resolve laboratory technology issues.
• Support laboratory expansions, relocations, renovations, and startup activities.
• Lead or support laboratory technology projects and continuous improvement initiatives.
• Develop and maintain laboratory technology documentation, standards, and support procedures.

Education

• Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field.

Required Skills

• 5+ years of experience supporting laboratory computing environments, laboratory systems, or scientific instrumentation.
• Experience supporting laboratory computers and instrument-connected workstations.
• Experience with laboratory instrument software, vendor applications, and instrument connectivity.
• Experience with CMDB systems and laboratory technology asset inventories.
• Experience coordinating OS upgrades, security patching, and IT compliance activities.
• Hands-on troubleshooting of laboratory hardware, software, network, and instrument-connected systems.
• Experience coordinating network infrastructure requests and network port activations for laboratory equipment.
• Experience supporting research, biotechnology, pharmaceutical, or regulated laboratory environments.

Preferred Skills

• Experience coordinating laboratory technology deployments, replacements, upgrades, and system retirement.
• Experience partnering with instrument vendors and enterprise IT organizations.
• Experience supporting laboratory expansions, relocations, renovations, or facility startup activities.
• Experience with laboratory technology projects and continuous improvement initiatives.
• Experience developing laboratory IT support procedures, technical documentation, and operational standards.