Project and Policy Analyst 2

University of California- Davis Health; Sacramento (CA); Hybrid; USD 62,000 - 106,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Parental leave

CE allowance

Job summary

University of California, Davis Health is seeking a Project Policy Analyst 2 for the Patient Contact Center. You will support strategic and operational projects, assist with data collection, and help drive change management efforts across providers, ambulatory operations and IT/Epic teams.

The role focuses on coordinating projects, managing stakeholders, and delivering timely insights to improve service line performance, while maintaining patient confidentiality and aligning with UCDH goals.

Qualifications

• Bachelor's degree in related area and/or equivalent experience/training.
• Progressive experience in health system administration, health care planning, business administration, public administration, or equivalent.
• Experience with Electronic Health Records including Scheduling, Referrals Management, and/or Templates.
• Experience in implementing Epic-related workflows for a department or service line.
• Experience with Excel, PowerPoint, Teams, Word and presenting at meetings.

Responsibilities

• 80% - Project Coordination, Business Analysis & Customer Management
• 20% - Business Analysis & Customer Management

Skills

Excel

PowerPoint

Teams

Word

Data analysis

Education

Bachelor's degree in related area

Tools

Epic

Job description

Job Details

• Job ID: 88415
• Location: Sacramento
• Full/Part Time: Full Time

Job Summary

The Project Policy Analyst 2 position at Patient Contact Center (PCC) supports strategic and operational projects for service lines of the PCC and participates in the change management processes. This position is responsible for providing administrative support to project-planning, design, development, and overall project team member support to achieve short-term target goals and long-term organizational initiatives.

The incumbent will be responsible for participating in and supporting the project team's work, including but not limited to implementation of service line projects and continue improvement work for the PCC. This incumbent will assist with data collection, project logistics, documentation for Project Leads, Project Managers, and Access Leadership. The Analyst must have a clear understanding of project work and stakeholders to ensure projects run smoothly for Providers, Ambulatory Operations and IT/Epic Teams.

Apply By Date September 22, 2026 at 11:59PM; Interviews and recruiting process may occur at any time.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and / or equivalent experience / training
• Progressive experience in in health system administration, health care planning, business administration, public administration or a satisfactorily equivalent combination of education, training, and experience.
• Progressive experience in in health system administration, health care planning, business administration, public administration or a satisfactorily equivalent combination of education, training, and experience.
• Experience with Electonic Health Records including Scheduling, Referrals Management, and/or Templates.
• Experience in implementing Epic-related workflows for a department and/or specialty service line.
• Experience with Excel, Microsoft PowerPoint, Teams, Word and utilize platforms for presenting and leading meetings.
• Ability to collect, analyze, and present data.
• Interpersonal, verbal and written communication skills to clearly and effectively interact with a diverse group of individuals to secure and/or provide information to clarify situations, and resolve problems.
• Ability to work with interdisciplinary teams and seeks input from others to facilitate sustainable solutions.
• Understands the importance of maintaining confidentiality of hospital and patient information at all times.
• Can articulate and support the UCDHS mission, vision, and values as well as departmental goals.

Preferred Qualifications

• Academic institution or large integrated health system experience.

Key Responsibilities

• 80% - Project Coordination, Business Analysis & Customer Management
• 20% - Business Analysis & Customer Management

Department Overview

The Patient Contact Center (PCC) is a centralized contact center providing patient service support via telephone (inbound and outbound), Epic, messaging and work queue systems. The PCC is responsible for more than 30% of all appointment and service engagements across UCDH ambulatory division. Service of patient appointments are supported with dynamic guidelines and process flows (which can include systematic decision tree workflows). We proactively support our ambulatory partners with change needs as possible.

POSITION INFORMATION

• Salary or Pay Range: $29.57 - $50.89
• Salary Frequency: Hourly
• Salary Grade: 127
• UC Job Title: PROJECT POLICY ANL 2 RP
• UC Job Code: 005256
• Number of Positions: 5
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 8AM-5PM, M-F
• Location: Patient Contact Center (HSP166)
• Union Representation: RP-Research and Public Service Professionals
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• There will be travel to clinic and other health system locations.
• May have to work outside of standard M-F, 8AM-5PM for project specific needs.

Special Requirements

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks