systems analyst II -Collaboration Engineering

Starbucks Corp.; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Tuition assistance and education perks

Paid time off and holidays

Job summary

Starbucks Corp. is seeking a Systems Analyst II – Enterprise AI and Collaboration to support platforms enabling partners worldwide to communicate, collaborate, and access information efficiently.

The role blends platform administration, business analysis, software asset management, vendor coordination, and financial operations for enterprise collaboration and AI technologies.

Qualifications

• 3+ years of experience in systems analysis, platform administration, software asset management, technology operations, financial analysis, procurement, or related field.
• Experience supporting enterprise SaaS, collaboration, productivity or business technology platforms.
• Experience with software audits, user reviews, license reconciliation, utilization reporting, or software asset management practices.
• Experience supporting vendor contracts, budgets, forecasts, purchase orders, invoices, software renewals, or related financial processes.
• Ability to organize and analyze financial, licensing, contractual, and operational information from multiple sources.
• Experience gathering requirements, documenting processes, troubleshooting operational issues, and coordinating resolution across teams and vendors.
• Strong attention to detail, analytical thinking, communication, relationship-building, prioritization, and problem-solving skills.
• Ability to manage multiple assignments, work independently on defined responsibilities, and seek guidance for complex or high-impact issues.

Responsibilities

• Support the administration, configuration, governance, and operation of enterprise AI, collaboration, and productivity platforms.
• Provide operational support, troubleshoot issues, maintain documentation, and coordinate escalations with engineering teams and vendors.
• Conduct software audits, user access reviews, and utilization reviews; coordinate license assignment, reclamation, compliance, and cost optimization activities.
• Maintain accurate inventories of software products, subscriptions, licenses, users, contracts, renewals, and related technology assets.
• Manage vendor contracts, purchase orders, invoices, billing records, and renewal calendars in partnership with Sourcing, Finance, Legal, Procurement, and Accounts Payable.
• Track actual and forecasted spending against approved budgets; identify variances, billing discrepancies, risks, and savings opportunities.
• Prepare reports and dashboards for license utilization, adoption, compliance, spending, and forecasted demand.
• Gather requirements, improve operational processes, and partner across Product, Engineering, Security, Compliance, Infrastructure, Finance, Sourcing, Support, and business teams.

Skills

Systems analysis

Platform administration

Software asset management

Vendor coordination

Financial operations

SaaS support

Data reporting/ dashboards

Education

Bachelor's degree in information systems, business, finance, or related field

Tools

Microsoft 365

Microsoft Teams

SharePoint Online

Power BI

Excel

Jira/Confluence

Job description

Job Summary and Mission

At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.

As a Systems Analyst II – Enterprise AI and Collaboration, you will support the platforms and services that enable partners around the world to communicate, collaborate, share information, and work more effectively. This role combines platform administration, business analysis, software asset management, vendor coordination, and financial operations for enterprise collaboration, productivity, and artificial intelligence technologies.

Summary of Key Responsibilities

• Support the administration, configuration, governance, and operation of enterprise AI, collaboration, and productivity platforms.
• Provide operational support, troubleshoot issues, maintain documentation, and coordinate escalations with engineering teams and vendors.
• Conduct software audits, user access reviews, and utilization reviews; coordinate license assignment, reclamation, compliance, and cost optimization activities.
• Maintain accurate inventories of software products, subscriptions, licenses, users, contracts, renewals, and related technology assets.
• Manage vendor contracts, purchase orders, invoices, billing records, and renewal calendars in partnership with Sourcing, Finance, Legal, Procurement, and Accounts Payable.
• Track actual and forecasted spending against approved budgets; identify variances, billing discrepancies, risks, and savings opportunities.
• Prepare reports and dashboards for license utilization, adoption, compliance, spending, and forecasted demand.
• Gather requirements, improve operational processes, and partner across Product, Engineering, Security, Compliance, Infrastructure, Finance, Sourcing, Support, and business teams.

Required Knowledge, Skills and Abilities

• 3+ years of experience in systems analysis, platform administration, software asset management, technology operations, financial analysis, procurement, or a related field.
• Experience supporting enterprise SaaS, collaboration, productivity, or business technology platforms.
• Experience with software audits, user reviews, license reconciliation, utilization reporting, or software asset management practices.
• Experience supporting vendor contracts, budgets, forecasts, purchase orders, invoices, software renewals, or related financial processes.
• Ability to organize and analyze financial, licensing, contractual, and operational information from multiple sources.
• Experience gathering requirements, documenting processes, troubleshooting operational issues, and coordinating resolution across teams and vendors.
• Strong attention to detail, analytical thinking, communication, relationship-building, prioritization, and problem-solving skills.
• Ability to manage multiple assignments, work independently on defined responsibilities, and seek guidance for complex or high-impact issues.

Preferred Qualifications

• Experience with Microsoft 365, Microsoft Teams, SharePoint Online, M365 Copilot, Slack, Smartsheet, Miro, Zoom, Jira, Confluence, Google Workspace, or similar platforms.
• Experience with software asset management, procurement, contract management, financial management, or purchasing systems.
• Experience creating reports or dashboards using Microsoft Excel, Power BI, or comparable tools.
• Familiarity with Power Platform, workflow automation, identity and access management, platform governance, security, or compliance concepts.
• Experience supporting technology services in a large, complex, or global organization.
• Bachelor’s degree in information systems, business, finance, supply chain, technology, or a related field, or an equivalent combination of education and relevant experience.

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

Vacation

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

Compensation

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Work Environment

We believe we do our best work when we're together, which is why we're onsite four days a week.

Equal Opportunity Employer

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611-2258.