Systems Analyst II

Seminole Hard Rock Support Services; Town of Florida (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Seminole Hard Rock Support Services is seeking a Systems Analyst to join our IT department. You will understand and implement applications, collaborate with vendors, and help design solutions aligned with business needs within a casino environment.

You will configure and support multiple systems, contribute to roadmaps, and mentor junior staff while traveling as needed to national and international sites. A strong foundation in analytics and collaboration is essential.

Qualifications

• Bachelor's degree in Computer Science or Business Administration or equivalent
• 3-5 years of experience as a systems analyst in a complex technical environment with potential mentoring responsibilities
• 3-4 years of experience with Casino Management Systems (CMS) preferred
• 3-4 years of experience with Slot Management Systems (SMS) preferred
• 3-4 years of experience with Loyalty Systems preferred, but not required
• Familiar with casino/gaming environments
• Familiar with loyalty systems concepts
• Self-starter, organized, independent
• Ability to work in a fast-paced team environment and be a problem-solver
• Ability to work in a cross-functional team
• Open minded
• Excellent analytical and communication/presentation skills
• Willingness to travel nationally and internationally
• Experience in Casino Gaming industry a plus
• Experience in Agile environment a plus

Responsibilities

• Maintains schedule of applications refreshes and collaborates with IT and vendors to upgrade systems
• Participates in design of technical solutions to business problems, respecting architecture and standards
• Configure new and existing applications per specifications
• Act as technical expert and liaison for products in the technology stack; develop clear technical docs
• Define and execute long and short-term IT roadmaps
• Perform tuning and maintenance of applications
• Support assigned applications with IT and vendor resources
• Participate in industry events and professional organizations
• Mentor junior systems analysts as needed
• Lead lunch-and-learns and product demos, educating business and IT teams
• Follow operational IT processes and escalate issues as needed

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Systems Analyst role works in the Seminole Hard Rock Support Services IT department and it supports a fast growing organization and a worldly recognized brand. The System Analyst is responsible for understanding at a technical level the products they support and implement. This role configures, supports, maintains and implements applications based on requirements and business needs. The Systems analyst works with a variety of members in all departments in the technology team as well as with vendors and/or partners. He/she is an active participant in meetings and discussions about vendor products and how they are utilized within the organization, as well as how they fit in the technology stack.

Essential Duties Include, But Are Not Limited To

• Maintains schedule of applications refreshes. Collaborates with different members of the IT department and vendors to execute upgrades to existing systems.
• Key and active participant in the design of technical solutions to solve business problems, abiding to architectural principles and standards.
• Configure new and existing applications according to specifications.
• Technical expert and/or liaison on a series of products within the technology stack, working with vendors as needed. Develops technical documentation in a clear and concise manner. Deeply understands technical requirements.
• Works with IT team to define and execute long and short term roadmap.
• Perform tuning and maintenance of applications.
• Supports assigned applications in collaboration with level 1 support and other members of the IT department including vendor resources.
• Participates in industry and products educational events and professional organizations.
• Mentors and teaches junior systems analysts as needed
• Perform lunch and learns and demos, Educate business and IT members on products.
• Follows operational IT processes.
• Escalates issues to appropriate team member as needed.

Qualifications

• University degree in Computer Science or Business Administration required; OR, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• 3-5 years of experience as a systems analyst in a complex technical environment, some of those working as a lead systems analyst or a senior analyst mentoring staff.
• 3-4 years of experience with Casino Management Systems (CMS) preferred
• 3-4 years of experience with Slot Management Systems (SMS) preferred
• 3-4 years of experience with Loyalty Systems preferred, but not required
• Familiar with concepts relating to casino/gaming environments
• Familiar with concepts relating to loyalty systems and environments
• Self-starter, organized, independent.
• Ability to work and thrive in a fast paced and team environment. Problem solver.
• Ability to work in a cross functional team.
• Open minded.
• Excellent analytical skills.
• Excellent communication and presentation skills.
• Willingness to travel as deemed necessary by IT Management (national & international).
• Experience working in a Casino Gaming related industry a plus.
• Experience working within an Agile environment a plus.

Work Environment

• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.