Systems Analyst Engineer- ServiceNow

Partner's Healthcare; Somerville (MA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Mass General Brigham Incorporated is seeking an IT Platform Engineer with a focus on ServiceNow HRSD to support ITSM alignment and large-scale transformation across the organization. You will join a pivotal effort to merge multiple ServiceNow instances and enable a unified service delivery experience.

The role emphasizes implementing, maintaining, and expanding platform capabilities, driving automation, security hardening, and cross-functional collaboration to deliver scalable enterprise

Qualifications

• Bachelor's Degree in Computer Science or related field is required.
• 3-5 years of experience as a systems engineer or related position.

Responsibilities

• Implement, maintain, and support platforms including systems, networks, and databases.
• Manage day-to-day operations of enterprise platforms (applications, servers, storage, networked services).
• Monitor and optimize platform performance, availability, and capacity.
• Troubleshoot and resolve complex platform issues across environments.
• Develop and maintain automation scripts and tools.
• Contribute to the design and implementation of new platforms and services.
• Participate in platform upgrades, migrations, and patch management.
• Support security hardening and remediation efforts.
• Collaborate with cross-functional teams on projects.

Skills

Enterprise systems

Networking concepts

Scripting/Automation

Cloud platforms

Security practices

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

ITSM

Automation tools

Job description

Site: Mass General Brigham IncorporatedMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The role focus in ServiceNow of HRSD (HR Service Delivery) and will work closely with the ITSM team. We are working towards merging instances with so many opportunities to support that effort and expand knowledge across the ServiceNow suite.Join us at a pivotal time as we advance our ServiceNow HRSD capabilities while collaborating closely with our ITSM partners to create a more unified, seamless experience across the organization. With an active initiative to merge multiple ServiceNow instances, this role provides a unique opportunity to influence platform strategy, support large-scale transformation efforts, and broaden your skill set across the full ServiceNow ecosystem.

You Will

• Implement, maintain, and support technical platforms comprising software, networks, hardware, and databases. Responsible for the implementation and support of technical solutions, including platform systems that require critical aspects of infrastructure, network, application, database, and security frameworks.
• Manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.
• Monitor and optimize platform performance, availability, and capacity.
• Troubleshoot and resolve complex platform issues across multiple environments.
• Develop and maintain automation scripts and tools to improve operational efficiency.
• Contribute to the design and implementation of new platforms and services.
• Participate in platform upgrades, migrations, and patch management.
• Support security hardening and vulnerability remediation efforts.
• Collaborate with cross-functional teams to support business and technical projects.

Qualifications

• Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required
• Can this role review and consider experience in lieu of a degree? Yes
• Experience as a systems engineer or related position 3-5 years required

Skills For Success

• Proficient in administering enterprise systems and platforms.
• Solid understanding of networking concepts, firewalls, and load balancers.
• Solid understanding of data structure and database systems.
• Intermediate scripting and automation skills to streamline operational tasks.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments.
• Ability to analyze and troubleshoot complex system and application issues.
• Experience with system monitoring tools and interpreting performance data.
• Understanding of system security concepts and the implementation of security-leading practices.
• Effective collaboration and communication skills across technical and non-technical teams.

Additional Job Details (if applicable)

• Working Model Requirements
• M-F Eastern Business Hours required
• Hybrid includes at least 1x weekly onsite in office
• Remote Workdays require stable, secure, quiet, compliant workstation
• Remote Type Hybrid
• Work Location 399 Revolution Drive
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $75,275.20 - $109,553.60/Annual
• Grade 6

Pay and Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.