Systems Analyst - Associate

UPMC; Pittsburgh, Northern (Allegheny County, KY); On-site; USD 52,000 - 72,000; Full time

Job summary

UPMC in Pittsburgh is seeking an entry-level IT analyst to provide basic analytical and programming services, define requirements, and support applications to meet business needs. The role is hybrid with two days onsite per week in Downtown Pittsburgh.

You will document systems, gather user needs, assist E/A and engineering teams, support incidents, and participate in SDLC activities, data quality, and training. The position emphasizes collaboration and continuous learning.

Responsibilities

• Document system builds with flow charts and maintain team's existing documentation.
• Extract and document customer/business requirements for use by enterprise architecture and engineering teams.
• Provide Second and Third Level Support (including maintenance activities).
• Triage support issues and elevate accordingly.
• Collaborate with team members to troubleshoot support issues.
• Contribute to project tasks and milestones under guidance of project manager or senior team members.
• Update all project management and time tracking tools accordingly.
• Demonstrate a fundamental knowledge of the system development life cycle (SDLC).
• Maintain confidentiality of sensitive information at all times.
• Maintain data quality at all times.
• Interact with vendors under guidance of more experienced team members for technical issues and initiatives.
• Write, analyze and modify reports under guidance of more senior team members.
• Review and assist with end user training gap analyses and observe training sessions.
• Review and validate existing processes and identify improvements.
• Assist with application upgrades and implementations: testing plans and issue reporting.
• Validate system integrations and modify test plans as needed.
• Communicate clearly and effectively in written and oral form to support day-to-day work and projects.
• Collaborate with team and adapt to change with a proactive, team-first mindset.
• Pursue continuous self-study and development opportunities to stay current with industry trends.

Job description

Purpose:

Under the general direction of the management team and senior staff, this entry level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

This role is Hybrid and requires 2 days per week onsite in Downtown Pittsburgh

Responsibilities:

• Documentation
  • Complete documentation/flow charting of system builds and maintain team's existing documentation.
  • Demonstrates the ability to extract and document customer/business requirements and needs for use by the enterprise architecture and engineering teams (network, system, and software), under the guidance of senior team members.
  • Second and Third Level Support (Including Maintenance Activities)
  • Ability to triage support issues and elevate accordingly.
  • Partner with team members to trouble shoot support issues.
• Project Management
  • Contribute to project tasks and milestones typically under the direction of project manager/more experienced team members.
  • Update all project management and time tracking tools accordingly.
• SDLC (System Development Life Cycle)
  • Have a fundamental knowledge of the system/application development life cycle.
• Data Confidentiality/Security
  • Maintain confidentiality of sensitive information at all times.
• Data Quality
  • Maintain data quality at all times.
• Vendor Relationships
  • Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary.
• Report Writing/Analysis
  • Ability to write, analyze and make basic modifications to reports under the direction of more senior team members.
• End User Training
  • Review and conduct gap analysis on existing training documentation.
  • Partner with more experienced team members to observe end user training sessions.
• Process Improvement
  • Review and validate existing processes.
• Application Upgrades and Implementations
  • Responsible for activities related to application upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plans.
• System Integration
  • Responsible for individual assigned tasks and validation of testing with system integration.
  • Ability to modify existing test plans.
• Communication
  • Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Interactions with Others
  • Successfully completes projects, tasks, and initiatives by embracing a team-first approach.
  • Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts.
  • Shows the ability to adjust and be flexible to change by adapting approach when necessary.
• Self-Development
  • Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends.
  • Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.