Systems Analyst 1 - MWFC (Onsite)

Nordstrom Inc; Cedar Rapids (IA); On-site; USD 52,000 - 84,000; Full time

Benefits offered by this job

Medical/Vision/Dental Insurance

Retirement Plan (401k)

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

Employee Assistance Program (EAP)

Job summary

Nordstrom Inc in Cedar Rapids, IA is seeking a System Analyst to troubleshoot and optimize warehouse management technology, analyze automation systems, and support vendor engagement. This onsite role collaborates across IT and supply chain to deliver reliable operations.

You will analyze incident data, identify inefficiencies, support testing, generate dashboards, and provide SME guidance on material handling equipment.

Qualifications

• 0-1 year of Analyst Experience.
• BS degree or equivalent work experience.
• Knowledge of ServiceNow MHE SME (Material Handling Equipment Subject Matter Expert).

Responsibilities

• Analyze supply chain incident data to identify trends and opportunities for improvement.
• Identify technology/system inefficiencies in supply chain operations and optimize.
• Collaborate with stakeholders to understand requirements and provide technical guidance on supply chain systems.
• Support testing and validation of system changes to meet business requirements and project objectives.
• Generate reports and dashboards to provide insights into supply chain IT Ops performance.

Skills

Analyst experience

Education

BS degree or equivalent work experience

Tools

ServiceNow MHE SME

Job description

Job Description

The System Analyst will be responsible for advanced troubleshooting and escalation, warehouse management technology analysis, understanding of automation system and vendor management/engagement. In parallel, the Systems Analyst will provide operational optimization support, process improvement, support contract input, business resumption and remote access standardization, provide technical operations requirements for supply chain projects and approve support documentation provided by vendor or engineering. This position will be onsite 5-days per week.

Key Responsibilities:

• Analyze supply chain incident data to identify trends, patterns, and opportunities for improvement.
• Identify technology/system inefficiencies in Supply Chain operations processes and work on solutions to optimize.
• Collaborate with various stakeholders to understand their requirements and provide technical guidance related to supply chain systems.
• Support testing and validation of system changes and enhancements to ensure they meet business requirements and project objectives.
• Generate reports and dashboards to provide insights into supply chain IT Ops performance and KPIs.
• Support projects related to supply chain system implementations, upgrades, and process improvements.
• Providing initial triage and root cause analysis for complex warehouse management and automation incidents.
• Serving as the subject matter expert (SME) for material handling equipment (MHE) vendor technologies and providing tier 2 support access to warehouse management systems.
• Driving vendor and non-vendor problem ticket resolution through thorough root cause analysis and support.
• Reviewing and approving support documentation from vendors and engineering teams.
• Performing final technical operations sign‑off on deployments impacting hardware.
• Configuring advanced local warehouse management and automation integrations as needed.

Desired Competencies:

• The ability to analyze complex data and identify trends, patterns, and insights to improve supply chain systems and efficiencies.
• The capability to identify issues within supply chain systems and develop effective solutions to optimize processes and improve efficiency.
• Effective communication skills essential for conveying technical information to non-technical stakeholders, as well as collaborating with cross-functional teams.
• The capacity to adapt to changing business needs, technologies, and priorities within the supply chain and technology domain.
• Demonstrate meticulous behavior in examining and evaluating supply chain incident data to ensure accuracy and reliability.
• The ability to provide data driven input to support projects and investments related to supply chain systems.
• Strong knowledge of supply chain warehouse management systems, data analysis tools, and relevant software applications.

Required Qualifications:

• 0-1 year of Analyst Experience.
• BS degree or equivalent work experience.
• Knowledge of ServiceNow MHE SME (Material Handling Equipment Subject Matter Expert).

Pay Range Details

Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $51,500.00 - $83,500.00 Annual

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

This position may be eligible for performance-based incentives/bonuses.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

ABOUT US

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!