Systems Analyst

HelloFresh; Phoenix (AZ); On-site; USD 80,000 - 86,000; Full time

Benefits offered by this job

401K company match

Generous PTO

Health and wellness benefits

Employee discounts on HelloFresh plans

Employee Resource Groups

Job summary

HelloFresh is seeking a Systems Analyst to support production systems and perform data analytics across the fulfillment network. You will troubleshoot, report on operations, and deepen knowledge of site processes to drive improvements.

You will act as the production contact for system requests, handle level 1 support, and create training materials for WMS/WES/WCS deployments. This role requires strong communication and multi-tasking abilities.

Qualifications

• BS degree in CS, MIS, or Engineering.
• 1+ years experience in multi-site industrial distribution or manufacturing.
• Proficient in Excel, Word, PowerPoint and Google apps.
• SQL experience and ability to gather data and create custom reports.
• Some travel.

Responsibilities

• Support WMS, WES, WCS and other order processing systems within the fulfillment network.
• Troubleshoot technical issues in WMS, WES, WCS, and other systems across all operations as they occur.
• Understand all available reporting tools and create reports that enable improved operation visibility and performance.
• Develop deep knowledge of site level operations to drive and support continuous improvement efforts.
• Continuously review operations setup and drive improvement via enhancements and functionality deployments.
• Act as point of contact for production for all system requests (including order research, ad hoc reporting, etc.).
• Responsible for all level 1 Support.
• Document support issues and resolutions.
• Create Work Instruction and SOP documents.
• Develop training materials for WMS, WES, WCS.

Skills

Excellent communication skills

Ability to multi-task

Attention to details

Flexibility and reliability

Education

BS degree in Computer Science, MIS, or Engineering

Tools

Microsoft Office

Google apps

Job description

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people. We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description

Come and join the technology team that is revolutionizing how we bring food to our customers tables! As a Systems Analyst, you will support our production systems and work on valuable data analytics.

You will ...

• Support WMS, WES, WCS, and other order processing systems within the fulfillment network
• Troubleshoot technical issues in WMS, WES, WCS, and other systems across all operations as they occur
• Understand all available reporting tools, create reports that enable improved operation visibility and performance
• Develop deep knowledge of site level operations in order to drive and support continuous improvement efforts
• Continuously review operations setup and drive improvement via enhancements and functionality deployments
• Act as point of contact for production for all system requests (including order research, ad hoc reporting, etc.)
• Responsible for all level 1 Support
• Document support issues and resolutions
• Create Work Instruction and SOP documents
• Develop training materials for WMS, WES, WCS

You are...

• Excellent communication skills
• Ability to multi-task and prioritize tasks
• Attention to details
• Flexibility and reliability to cover scheduled shifts that support 24/7 production operations

At a minimum, you have...

• BS degree required. Computer Science, Management Information Systems, or Engineering Degree desired
• 1+ years of experience in multi-site industrial distribution, manufacturing, or processing environments
• Efficient Microsoft Office (Excel, Word, Power Point), Google app (Gmail, drive, sheets, etc.)
• SQL experience
• Experience gathering data and creating custom reports
• Some travel

Schedule: Varies based on support needs

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors. Arizona Pay Range $79,800—$85,500 USD