[US-DC] Operations Manager
HelloFresh
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Benefits offered by this job
Job summary
HelloFresh in Colorado is seeking an Operation Manager to provide strategic operational leadership across production. You will be hands-on, drive productivity, and foster a culture focused on quality and the customer experience.
The role demands 5+ years of leadership in food manufacturing, experience with direct-to-consumer fulfillment, and a strong grasp of food-safety regulations. Position involves coordinating with cross-functional teams and shaping long-term operational plans.
Qualifications
- Bachelor’s degree Required, diploma or GED required.
- 5+ years of operational leadership in food manufacturing/production plant.
- Direct to consumer fulfillment / eCommerce operations experience.
- Understanding of food safety regulations/compliance (SQF, HACCP, AIB, BRC).
- Proven success managing teams of 100+ employees in a hyper-growth organization.
- Lean Manufacturing/Continuous Improvement knowledge (Six Sigma, APICS, Kaizen a plus).
- Proficient with Microsoft Office and Google apps.
Responsibilities
- Oversee day-to-day production operations ensuring on-time and accurate delivery of customer orders.
- Drive continuous development to production, quality, cost, and delivery initiatives while building relationships with hourly associates, managers, vendors, and departments.
- Coach, motivate and lead the Production team for career progression and development.
- Monitor communication between multiple production lines to eliminate downtime.
- Establish procedures, metrics and processes to drive productivity and optimization.
- Analyze and identify areas of improvement in cost savings, production, and lead times.
- Develop and administer operational procedures for outgoing shipments and handling of products with top quality.
- Create strategic planning and forecasting to improve existing production issues.
Skills
Education
Tools
Job description
As Operation Manager, you will be an integral part of how HelloFresh revolutionizes the food industry and the way people eat! In this role, you will deliver strategic operational leadership across all aspects of production and will cultivate a culture that is second to none. You will be hands-on and immerse yourself in the trenches to optimize productivity, promote growth, spark innovation, and incite change from within. We're searching for a visionary leader who is excited to build something awesome and share it with the world!
As Operation Manager, you will be an integral part of how HelloFresh revolutionizes the food industry and the way people eat! In this role, you will deliver strategic operational leadership across all aspects of production and will cultivate a culture that is second to none. You will be hands-on and immerse yourself in the trenches to optimize productivity, promote growth, spark innovation, and incite change from within. We're searching for a visionary leader who is excited to build something awesome and share it with the world!
Shift: Thursday-Sunday (7:00am - 530pm)
- Drive continuous development to production, quality, cost, and delivery initiatives while building and maintaining relationships with hourly associates, managers, carrier partners, vendors, and various departments within HelloFresh
- Oversee the day-to-day production operations, ensuring on-time and accurate delivery of customer orders
- Effectively engage, coach, motivate and lead the Production team for career progression and development
- Monitor communication between multiple production lines to eliminate downtime
- Establish procedures, metrics and processes to drive productivity and optimization
- Analyze and identify areas of improvement in cost savings, production, and lead times
- Develop and administer operational procedures for outgoing shipments, handling and disposition of products, and keeping the highest standards of quality
- Create, learn, and assist on strategic planning and forecasting to improve existing production issues
- Establish new procedures, metrics, and processes alongside the COO and Director of Operations
- Develop and administer operational procedures for executing activities for outgoing shipments, handling and disposition of products, and keeping the highest standards of Quality
- Create a positive team dynamic that encourages all employees to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
- Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
- Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
- Strategic: you recognize and resolve situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency
- Problem-solver: you have a knack for production planning and are a critical thinker who uses logic to identify alternatives and present solutions to complex problems while thinking in terms of contingency plans
- Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
- Bachelor’s degree Required, diploma or GED required
- 5+ years of operational leadership in food manufacturing/production plant
- Prior experience in direct to consumer fulfillment / eCommerce operations
- Understanding of food safety regulations/compliance (SQF, HACCP, AIB, BRC)
- Proven success managing teams of 100+ employees in a hyper-growth organization - our culture is a critical part of our success, and you need to help drive it
- Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement (Six Sigma, APICS, Kaizen certification a plus)
- Efficient Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive, sheets, etc.) capabilities
- Drive continuous development to production, quality, cost, and delivery initiatives while building and maintaining relationships with hourly associates, managers, carrier partners, vendors, and various departments within HelloFresh
- Oversee the day-to-day production operations, ensuring on-time and accurate delivery of customer orders
- Effectively engage, coach, motivate and lead the Production team for career progression and development
- Monitor communication between multiple production lines to eliminate downtime
- Establish procedures, metrics and processes to drive productivity and optimization
- Analyze and identify areas of improvement in cost savings, production, and lead times
- Develop and administer operational procedures for outgoing shipments, handling and disposition of products, and keeping the highest standards of quality
- Create, learn, and assist on strategic planning and forecasting to improve existing production issues
- Establish new procedures, metrics, and processes alongside the COO and Director of Operations
- Develop and administer operational procedures for executing activities for outgoing shipments, handling and disposition of products, and keeping the highest standards of Quality
- Create a positive team dynamic that encourages all employees to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
- Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
- Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
- Strategic: you recognize and resolve situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency
- Problem-solver: you have a knack for production planning and are a critical thinker who uses logic to identify alternatives and present solutions to complex problems while thinking in terms of contingency plans
- Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
- Bachelor’s degree Required, diploma or GED required
- 5+ years of operational leadership in food manufacturing/production plant
- Prior experience in direct to consumer fulfillment / eCommerce operations
- Understanding of food safety regulations/compliance (SQF, HACCP, AIB, BRC)
- Proven success managing teams of 100+ employees in a hyper-growth organization - our culture is a critical part of our success, and you need to help drive it
- Effective project management skills, well-versed in Lean Manufacturing/Continuous Improvement (Six Sigma, APICS, Kaizen certification a plus)
- Efficient Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive, sheets, etc.) capabilities
- Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
Our company is committed to fair hiring practices and complies with all applicable laws, including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA, we will not request your age, date of birth, or dates of attendance at or graduation from an educational institution on your initial application for employment.
When submitting supporting documents such as a resume, curriculum vitae (CV), or educational transcripts, you may voluntarily redact or omit any information that would identify your age. This includes:
- Dates of birth
- Dates of attendance at educational institutions
- Dates of graduation
Your decision to redact this information will not adversely affect the consideration of your application. We evaluate all candidates based on their skills, qualifications, and experience. Please be aware that should you receive a conditional offer of employment, we may be required to request this information for legally permissible purposes, such as verifying eligibility for employment or for benefits administration and background checks.
$83,050—$96,050 USD
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