Systems Analyst

Highlands School District; Natrona Heights (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

Highlands School District is looking for a Systems Analyst to provide technology support across the district. This role includes delivering exceptional customer service while managing various hardware and software systems.

The ideal candidate will possess supervisory experience and a deep understanding of IT best practices. Responsibilities include troubleshooting technical issues, managing data across platforms, and ensuring compliance with legal standards. Candidates should be familiar with Active Directory, Google Suite, and networking systems.

Qualifications

• Information services experience with a working knowledge of multiple computer systems and networks.
• Supervisory experience in technology support.
• Strong problem-solving skills and customer service focus.

Responsibilities

• Supports course management systems and student management software.
• Diagnoses and resolves hardware and software issues.
• Manages data accuracy across platforms and supports educators.

Skills

Active Directory

Group Policy

LDAP

Google Suite and Rostering

Networking Switches/Wireless/APs/Firewall

1:1 Student device administration

Office365 Suite

Tools

Google AD integration

JAMF

Avaya VoIP systems

MS Exchange

Job description

SYSTEMS ANALYST: 2 VACANCIES

As a member of the IT team, the Systems Analyst serves as the primary point of contact for technology support across the district. This role is crucial in ensuring the efficient utilization of technological resources and delivering exceptional customer service to all stakeholders. The Systems Analyst addresses technical challenges related to devices, network systems (LAN, WAN, WLAN), educational platforms, security cameras, content filters and audio‑visual equipment.

Responsibilities

• Provides support for course management systems, student management software, content management systems and troubleshooting for websites
• Administers and maintains building‑level equipment and software including, but not limited to, computers, labs, technology carts, mobile devices, instructional and business software, telephone and VoIP, AV and presentation tools, printers and multi‑function copiers
• Acts as the first line of support to diagnose and resolve hardware and software issues and minimize disruptions for users
• Utilizes diagnostic tools and user feedback to provide comprehensive solutions
• Analyzes technical issues and offers constructive feedback to IT leadership and district administration for ongoing enhancement of technology services
• Manages data accuracy and facilitates effective rostering across various platforms, providing assistance and support to educators and administrators
• Stays updated on industry best practices and compliance regulations, ensuring that all technology solutions meet legal and ethical standards
• Implements and manages email security protocols, including spam filtering, malware detection and phishing protection
• Perform other duties as assigned by the Supervisor or Superintendent

Knowledge Preferred

• Active Directory
• Group Policy
• LDAP
• Google AD integration
• Google Suite and Rostering
• Clever
• LittleSIS for Classroom
• Lightspeed Content Filter
• Batch data integration/processing (between core business systems)
• JAMF
• Raptor (Emergency Management, Visitor Management and VisitorSafe)
• Avaya VoIP systems
• 1:1 Student device administration (Chromebooks & iPads)
• Networking Switches/Wireless/APs/Firewall
• Office365 Suite
• MS Exchange

Work Experience

Information services and supervisory experience with a working knowledge of multiple computer systems, networks, telecommunications equipment and software applications

Equal Employment Opportunity Statement

The District is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status or any other protected classification under applicable federal, state or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities or qualifications required. The District reserves the right to modify, interpret or apply this job description as needed to meet operational requirements and in accordance with applicable law, Board policy and collective bargaining agreements.