Systems Analyst

CRC Group; Charlotte, Northern (NC, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Parental leave

Job summary

CRC Group is seeking a Business/Systems Analyst to join our engineering team supporting CRC Specialty. You will translate business requirements into user stories for UI designers and developers, focusing on existing and new capabilities built on the Microsoft stack, including Azure and OpenAI.

You will collaborate with Technology Delivery and business stakeholders to elicit and document requirements, perform current state analysis, and facilitate acceptance testing to ensure solutions meet

Qualifications

• Bachelor degree or equivalent experience with IT background and software development exposure.
• Minimum 4 years as a business analyst or related role with PM, BPA, or operations experience.
• Ability to manage requirements across business, functional and technical domains.
• Experience with Waterfall SDLC and/or Agile/Lean methodologies.
• Strong communication and stakeholder engagement skills, with ability to negotiate and influence.
• Proficient in documenting, presenting and facilitating requirements sessions.
• Familiarity with MS Office tools and core business systems.

Responsibilities

• Serve as a liaison between Technology Delivery and lines of business.
• Collaborate to translate business needs into actionable user stories for UI teams.
• Elicit, document, analyze and validate business, functional and technical requirements.
• Support pre-planning activities like business case and project estimates.
• Facilitate requirements sessions and walkthroughs with stakeholders.
• Develop UI diagrams and business process workflows for small to large initiatives.
• Maintain relationships with stakeholders to develop acceptance criteria for testing.

Skills

Communication

Facilitation

Stakeholder management

Requirements gathering

Documentation

Analytical thinking

Project coordination

Education

Bachelor degree or equivalent experience

PMI or IIBA certification

Tools

Microsoft Visio

Microsoft Office

Job description

The position is described below. Work Shift: 1st Shift (United States of America) Regular or Temporary: Regular Language Fluency: English (Required)

Please review the following job description:

• Member of engineering team supporting CRC Specialty, CRC’s brokerage business.
• Support internal facing web applications that helps our producers better support and service our retail agency partners.
• Focus is on working with product owners to translate business requirements into actionable user stories for UI designers and developers.
• Requirements work targeted at both existing and new capabilities.
• Applications are built on Microsoft stack, including Microsoft Azure and OpenAI.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as a key liaison between the Technology Delivery team and LOBs.
• Collaborate with peer groups in Technology and LOBs to identify, document and communicate business needs and provide technology solutions.
• Work closely with business stakeholders to understand business processes and strategies.
• Establish project and work requests requirements, using document, business process and workflow analysis. Ensure all stakeholders are involved in requirements gathering activities.
• Facilitate requirements elicitation sessions and walkthroughs with appropriate stakeholders to plan, elicit, capture, analyze and validate business, functional and technical requirements.
• Perform current state analysis of existing business systems, applications and functions.
• Prepare user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations.
• Understand the long-term business objectives and suggest strategies to meet those objectives and introduce technical innovations, as needed.
• Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.
• Assist/coordinate pre-planning activities (e.g. business case, project estimate, project risk assessment, stakeholder analysis, draft charter).
• Facilitate routine meetings with business stakeholders to provide updates on in-flight initiatives.
• Attend business unit management meetings, as needed.
• Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects.
• Observe and ensure strict adherence to all Technology and CRC Group's policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management).
• Coach and mentor junior level Business/System Analysts.

QUALIFICATIONS

• 1. Bachelor degree or equivalent experience to include six years of information technology experience with significant experience in software development
• 2. Four years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management, Relationship Management, Business Operations, Quality
• 3. Management Experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements
• 4. Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies
• 5. Ability to interact with management, business staff, ADS and DTS personnel in order to gather, compile and exchange information on work requests/project requirements and negotiate disputes effectively
• 6. Strong presentation, verbal and written skills
• 7. Ability to manage multiple concurrent projects, activities and tasks under time constraints
• 8. Ability to effectively interface with staff at all levels and resolve conflicts
• 9. Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment
• 10. Excellent facilitation and organizational skills
• 11. Strong critical and analytical thinking and problem-solving skills
• 12. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• 13. Understand core systems, applications and technical platforms

Preferred Qualifications

• 1. An understanding of current trends in technology
• 2. Ability to read, analyze and interpret technical data
• 3. Project Management Institute (PMI) or International Institute of Business Analysis (IIBA) certification
• 4. Proficient in the use of Microsoft Visio

General Description of Available Benefits for Eligible Employees of CRC Group:

Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

E.E.O is the Law Pay Transparency Nondiscrimination Provision E-Verify

Why CRC Group?

• Growth: Advance your career with our learning and leadership development programs.
• Innovation: Work in a forward-thinking environment that values new ideas.
• Community: Be part of a supportive team that celebrates success together.
• Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

Who We’re Looking For

We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.