Systems Analyst

CRC Insurance Services, Inc.; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

CRC Group in Charlotte, NC is seeking a skilled Business/System Analyst to join the Technology Delivery team supporting CRC Specialty. You will translate business requirements into actionable user stories for UI designers and developers, collaborating with product owners and stakeholders.

The role focuses on requirements elicitation, current-state analysis, and ensuring SDLC governance. A bachelor degree with IT experience, strong communication and facilitation skills, and familiarity with Azure

Qualifications

• Bachelor degree or equivalent experience to include six years of information technology experience with significant experience in software development.
• Four years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management, Relationship Management, Business Operations, Quality
• Management Experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements
• Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies
• Ability to interact with management, business staff, ADS and DTS personnel in order to gather, compile and exchange information on work requests/project requirements and negotiate disputes effectively
• Strong presentation, verbal and written skills
• Ability to manage multiple concurrent projects, activities and tasks under time constraints
• Ability to effectively interface with staff at all levels and resolve conflicts
• Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment
• Excellent facilitation and organizational skills
• Strong critical and analytical thinking and problem-solving skills
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Understand core systems, applications and technical platforms

Responsibilities

• Serve as a key liaison between the Technology Delivery team and LOBs.
• Collaborate with peer groups in Technology and LOBs to identify, document and communicate business needs and provide technology solutions.
• Work closely with business stakeholders to understand business processes and strategies.
• Establish project and work requests requirements using document, business process and workflow analysis. Ensure all stakeholders are involved in requirements gathering activities.
• Facilitate requirements elicitation sessions and walkthroughs with appropriate stakeholders to plan, elicit, capture, analyze and validate business, functional and technical requirements
• Perform current state analysis of existing business systems, applications and functions.
• Prepare user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations.
• Understand the long-term business objectives and suggest strategies to meet those objectives and introduce technical innovations, as needed.
• Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.
• Assist/coordinate pre-planning activities (e.g. business case, project estimate, project risk assessment, stakeholder analysis, draft charter).
• Facilitate routine meetings with business stakeholders to provide updates on in-flight initiatives.
• Attend business unit management meetings, as needed.
• Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects.
• Observe and ensure strict adherence to all Technology and CRC Group's policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management).
• Coach and mentor junior level Business/System Analysts.

Skills

Communication skills

Project management

Requirements gathering

Facilitation

Organizational skills

MS Office

Analytical thinking

Education

Bachelor degree or equivalent experience

Tools

Microsoft Visio

Job description

Charlotte NC - 600 S Tryon St.

Full time

R0000003102

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility ([e-mail]?subject=Accommodation%20request) (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

• Member of engineering team supporting CRC Specialty, CRC’s brokerage business.
• Support internal facing web applications that helps our producers better support and service our retail agency partners.
• Focus is on working with product owners to translate business requirements into actionable user stories for UI designers and developers.
• Requirements work targeted at both existing and new capabilities.
• Applications are built on Microsoft stack, including Microsoft Azure and OpenAI.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Serve as a key liaison between the Technology Delivery team and LOBs.

2. Collaborate with peer groups in Technology and LOBs to identify, document and communicate business needs and provide technology solutions.

3. Work closely with business stakeholders to understand business processes and strategies.

4. Establish project and work requests requirements using document, business process and workflow analysis. Ensure all stakeholders are involved in requirements gathering activities.

5. Facilitate requirements elicitation sessions and walkthroughs with appropriate stakeholders to plan, elicit, capture, analyze and validate business, functional and technical requirements

6. Perform current state analysis of existing business systems, applications and functions.

7. Prepare user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations.

8. Understand the long-term business objectives and suggest strategies to meet those objectives and introduce technical innovations, as needed.

9. Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements.

10. Assist/coordinate pre-planning activities (e.g. business case, project estimate, project risk assessment, stakeholder analysis, draft charter).

11. Facilitate routine meetings with business stakeholders to provide updates on in-flight initiatives.

12. Attend business unit management meetings, as needed.

13. Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects.

14. Observe and ensure strict adherence to all Technology and CRC Group's policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management).

15.Coach and mentor junior level Business/System Analysts.

QUALIFICATIONS

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Required Qualifications:

1. Bachelor degree or equivalent experience to include six years of information technology experience with significant experience in software development

2. Four years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management, Relationship Management, Business Operations, Quality

3. Management Experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements

4. Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies

5. Ability to interact with management, business staff, ADS and DTS personnel in order to gather, compile and exchange information on work requests/project requirements and negotiate disputes effectively

6. Strong presentation, verbal and written skills

7. Ability to manage multiple concurrent projects, activities and tasks under time constraints

8. Ability to effectively interface with staff at all levels and resolve conflicts

9. Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment

10. Excellent facilitation and organizational skills

11. Strong critical and analytical thinking and problem-solving skills

12. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

13. Understand core systems, applications and technical platforms

Preferred Qualifications:

1. An understanding of current trends in technology

2. Ability to read, analyze and interpret technical data

3. Project Management Institute (PMI) or International Institute of Business Analysis (IIBA) certification

4. Proficient in the use of Microsoft Visio

General Description of Available Benefits for Eligible Employees of CRC Group:

• At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support.
• Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match.
• CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
• Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) Pay Transparency Nondiscrimination Provision E-Verify (https://www.e-verify.gov/employees/employee-rights-and-responsibilities)

Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence.

Why CRC Group?

• Growth: Advance your career with our learning and leadership development programs.
• Innovation: Work in a forward-thinking environment that values new ideas.
• Community: Be part of a supportive team that celebrates success together.
• Benefits: Enjoy competitive compensation, health benefits, and retirement plans.

Who We’re Looking For

We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.