Systems Analyst

ConRes Continental Resources; Bedford (MA); On-site; USD 27,000 - 33,000; Part time

Job summary

Continental Resources is seeking a part-time Systems Analyst to cover Saturday and Sunday shifts in Bedford, MA 01730. The role involves handling customer issues, basic troubleshooting across Linux/Windows, networks, and storage, and providing excellent service.

The candidate should have a high school diploma with IT certifications (Google IT, CompTIA A+/Network+/Security+), plus familiarity with ITSM, AD basics, and Windows environments. Shifts are 10:30 a.m.–7:00 p.m.

Qualifications

• High school diploma required; college degree strongly preferred.
• Google IT Support Professional certification.
• Certifications: CompTIA A+, Network+, Security+.
• Microsoft MTA and ITIL v3 Foundation.
• Experience: 0–3 years in a technical field.
• Experience in 24x7x365 Managed Services or SaaS preferred.
• Experience using ITSM and monitoring tool sets.

Responsibilities

• Triage customer calls and tickets by severity.
• Resolve issues on first contact when possible.
• Escalate to appropriate support level when needed.
• Provide clear, professional communication under stress.
• Troubleshoot Linux/Windows servers, network devices, hypervisors, storage.
• Respond to alerts and notify as required.
• Fulfill service requests and remediate incidents per SOPs.
• Update tickets with regular status and prioritize to SLAs.
• Distribute scheduled reports to customers.
• Assist cross-training of analysts.
• Perform other tasks as assigned.

Skills

Analytical thinker

Documentation skills

Self-motivated

Windows troubleshooting

Active Directory basics

Education

High school diploma

Google IT Support Professional

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft MTA

ITIL v3 Foundation

Tools

ITSM tools

Monitoring tools

Job description

Share this job as a link in your status update to LinkedIn.

Shift Type

Job Title

Systems Analyst

Education

High School

Location

Bedford - Bedford, MA 01730 US (Primary)

Entry Level

Category

Managed Services

Salary Grade

Date Needed By

10/10/2026

Job Type

Part-time

Travel

0 - 10%

Job Description

The part-time resource would cover both Saturday and Sunday.

The shifts would be:

Saturday and Sunday, 10:30 a.m. – 7:00 p.m.

Overview

Continental Resources is a women-owned, family business that has been providing innovated IT solutions to business, government, and educational organizations for more than 50 years.

The System Analyst will work with a team of managed services analysts and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end users, and monitoring tools. This role will have broad exposure across a range of network, server, virtualization and security platforms, working issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly, and provide exceptional customer service.

Responsibilities

Operations:

• Triage customer calls and tickets per specified severity levels
• Attempt to resolve customer issues on their first call
• Refer/ elevate customer calls to the appropriate level of support, as needed
• Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
• Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors and storage systems
• Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
• Fulfillservicerequests and remediate incidents using customer Standard Operating Procedures (SOPs)
• Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
• Distribute scheduled reports to customers as required
• Supporting end users by diagnosing and resolving computer hardware, network, and application issues
• Assist with cross training of other analysts, as needed

Perform other tasks as assigned by management

The pay for this position is $30.00 perhour for the 8 hour shift. This pay reflects pay that Continental Resources reasonably and in good faith expects to pay for this position at the time of posting, consistent with the Massachusetts Pay Transparency Law (M.G.L. c. 149, § 105E).

#ConRes

# of Hires Needed

1

Exemption Type

Non-Exempt

Hiring Manager

Job Requirements

Qualifications

Education and Training

• High school diploma required; college degree strongly preferred
• Google IT Support Professional
• CompTIA A+, Network+, Security+
• Microsoft MTA
• ITIL v3 Foundation

Experience

• 0-3 years in a technical field
• Experience providing customer support
• Experience in 24x7x365 Managed Services or SaaS organization preferred
• Experience using ITSM and Monitoring tool sets.

Skills

• Highly analytical thinker and troubleshooter
• Detail oriented with excellent documentation and communication skills
• Self-motivated, passionate about technology, with the desire to learn new things
• Ability to use and troubleshoot Microsoft Windows, Office, and Office365
• Foundational understanding of operating systems and servers, both physical and virtual
• Experience working with active directory to perform basic tasks, such as user creation and password resets

#ConRes

At ConRes, our responsibilities to our employees are paramount. I'm particularly proud of our continuing commitment to employee training and professional development.