Systems Analyst

nwacc; Arkansas; On-site; USD 44,000 - 54,000; Full time

Job summary

NorthWest Arkansas Community College (NWACC) seeks a Systems Analyst to join our on‑campus IT team. You will collaborate with end-users and technical resources to improve ERP processes, including Workday, and support database activities.

The role emphasizes user advocacy, clear communication, and solid project management. The successful candidate will analyze business requirements, configure ERP components across Student Services, HR, Finance, and other areas, and help minimize friction in daily

Qualifications

• The formal education equivalent of an associate degree in computer science, mathematics or a related field with experience in computer programming or a related area which includes systems analysis or other job related education and / or experience may be substituted for all or part of these basic requirements
• Knowledge of ERP systems, especially Workday, and experience with database administration or system analysis is a plus

Responsibilities

• Configure complex ERP business processes across Student Services, Human Resources, Finance and other areas
• Meet with end-users to appraise feasibility of processes and address standards and user needs
• Coordinate development and modification of computer job specifications for system users
• Analyze structure requirements and procedures used in systems development, time requirements and resource allocation
• Evaluate systems performance and revisions with end-users
• Perform systems maintenance and respond to error reports and user requests
• Coordinate software development requests and assist in day-to-day production and operational duties
• Complete appropriate software testing for test and production systems and provide system training

Skills

Analytical thinking

Communication skills

Collaboration

Problem solving

Project coordination

Education

Associate degree in computer science, mathematics or related field

Tools

ERP knowledge

Job description

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The Systems Analyst

This position is governed by state and federal laws and agency / institution policy. The Systems Analyst will collaborate with end-users, functional experts and technical resources to present solutions, ideas and recommendations that serve to reduce friction in processes and enhance the user experience. This individual must have good technical and analytical skills with hands-on software development, Workday (Enterprise Resource Planning - ERP) and / or database administration experience. The position requires someone with collaboration and open communication skills along with a positive outlook and excellent project management skills. This person will function as an advocate for the user community needs and work to enhance their understanding of the ERP system. This is 100% on Campus Position.

Essential Duties

• Work with technical and functional resources to configure complex ERP business processes which include supporting configurations and troubleshooting in areas of Student Services, Human Resources, Finance and other areas as needed
• Meets with end-users to appraise feasibility of processes recommended to address structured program standards, existing programs and user needs.
• Coordinates the development and modification of computer job specifications for system users needed to implement new processes
• Analyzes structure requirements and procedures used in systems development, time requirements, validity of results and resource allocation for methods used
• Evaluates written agreements and status reports concerning process development for users
• Assures completion of deadlines concerning conversion tasks and methods for implementation of processes
• Evaluates systems performance, outcomes and revisions with end-users
• Performs systems maintenance activities through error reports, user modifications requests and systems problems
• Coordinates software development requests and assists in day-to-day production and operational duties as needed
• Complete appropriate software testing for test and production systems along with system training for end-users and systems analyst
• Maintains a status list for all projects along with insuring deadlines are met and expectations exceeded. This includes providing a weekly status project summary to IT leadership
• Proactively avoids customer problems/conflicts which eliminates intra-departmental conflicts and dilemmas
• Additional duties may be assigned as necessary to support the goals and objectives of the department and college

Rate of Pay

Rate of Pay $48,671.00 annualized *Higher compensation may be considered based on qualifications directly related to position

Minimum Qualifications

The formal education equivalent of an associate degree in computer science, mathematics or a related field with experience in computer programming or a related area which includes systems analysis or other job related education and / or experience my be substituted for all or part of these basic requirements

Knowledge, Skills, and Abilities

• Knowledge of computer system hardware and software
• Knowledge of computer user requirements
• Knowledge of system design procedures
• Knowledge of the application of systems analysis and software programming in automation of information systems
• Knowledge on how to create system and end-user reports and document various procedures
• Ability to review results, determine the source of problems/errors and devise corrective actions
• Ability to analyze and modify existing computer systems
• Ability to discern necessary support actions/input and to write detailed actions and procedures for non-technical personnel
• Ability to understand relevant detail from oral information and explain technical terms and information
• Ability to determine costs and resource requirements of projects
• Ability to plan, organize and direct the work of subordinates as needed