Systems Analyst

Expert Technology Services; Arizona; Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a hybrid IT support specialist to assist internal customers with various IT issues. The role requires strong customer service skills and experience in a call center environment. Candidates must be local, as remote work is not permitted.

Qualifications

• Experience in a call center supporting Windows and Office is required.
• Minimum months to years of current experience in an IT field.

Responsibilities

• Assist internal customers with a customer-centric approach.
• Troubleshoot and escalate issues as needed.
• Support desktop and web applications, hardware, and network protocols.

Skills

Customer Service

Communication

Problem Solving

Job description

Position Information

• Position Type: Staff Augmentation
• Hours / Week: Billing Type Hourly
• Shift: Day
• Projected Start Date / Duration: / / Months from projected start date
• Start Time: AM
• Projected End Date / End Time: / PM
• Bid Limit Per Vendor
• Number of Positions Desired
• Career Level: None Selected
• Minimum Education Level: None Selected
• Weekend: None

Manager Information

• Hiring Manager Name: Elizabeth Barrett-Delaney
• Hiring Manager Email: [not provided]
• Hiring Manager Phone: not provided

MSP Delivery Specialist Barrett Delaney, Elizabeth

Position Location Address: W. Jefferson St., Phoenix, Arizona, UNITED STATES

Requirements

• Travel Required: No
• Security Required: Yes

Onboarding Category:

Position Description

This position is hybrid - days in office. The candidate will support ADOT's (Arizona Department of Transportation) ITG's (Information Technology Group) Support Desk, which operates Monday - Friday, excluding State holidays, from : am to : pm. The role involves assisting internal customers with a customer-centric approach, understanding and documenting customer needs, troubleshooting, and escalating issues as needed. The support includes desktop applications, web-based applications, client/server applications, hardware, operating systems, third-party software, custom applications, and network protocols. Local candidates only; remote work not permitted.

Experience in a call center supporting Windows and Office is required.

• Knowledge of customer service principles and processes
• Knowledge of desktop and web applications, hardware, operating systems, third-party software, network protocols, and security concepts
• Minimum months to years of current experience in an IT field

Required Skills

• Strong customer service skills
• Excellent interpersonal, written, and oral communication skills
• Ability to work collaboratively and develop technical documentation
• Ability to evaluate and test emerging technologies
• Creative problem-solving skills to meet business needs

Resources will work in a professional environment with a dress code standard. No specific skills listed at this time.