Systems Analysis, Senior

Blue Shield of California; United States; On-site; USD 91,000 - 136,000; Full time

Job summary

Blue Shield of California in California is seeking a Senior Systems Analyst to join the Pharmacy Care Management Platform team. You will be the subject matter expert for technology products and collaborate across agile teams to drive transformational healthcare improvements.

Responsibilities include incident management, automation, troubleshooting, user story creation, agile ceremonies, security/compliance, and system audits to support scalable pharmacy IT solutions.

Qualifications

• Bachelor's degree or equivalent technical experience.
• At least 5 years of related professional experience.
• Excellent oral and written communication skills.
• Strong problem-solving and prioritization abilities.
• Experience collaborating with development and operations teams.

Responsibilities

• Drive operational excellence including incident management and process automation.
• Provide analytical support and troubleshoot application issues.
• Collaborate with product stakeholders to understand business domain.
• Write acceptance criteria and support product demos.
• Participate in agile ceremonies and act as proxy Product Manager/Scrum Master when needed.
• Configure, develop scripts/reports, test and monitor performance.
• Ensure security and regulatory compliance throughout development and deployment.

Skills

Analytical skills

Communication skills

Agile / Scrum

Atlassian Jira/Confluence

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Job description

Your Role

The Pharmacy Care Management Platform team delivers all IT Pharmacy solutions to support Pharmacy Operations and Pharmacy Transformation. The Systems Analyst, Senior will report to the Pharmacy Development Senior Manager. In this role you will be the comprehensive subject matter expert in the technology products/platform feature space and apply, learn, and extend your skills beyond formal role boundaries. Having a desire to help achieve transformational healthcare improvement should serve as the inspiration behind the ideal candidate’s willingness to participate across many different activities within an agile working model.

Job Description

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

Your Work

In this role, you will:

• Drive operational excellence, including but not limited to Incident Management, process automation leveraging AI, and ensuring smooth deployments for your technology products/platform features.
• Provide analytical support and troubleshooting for application-related issues.
• Work directly with the product stakeholders and/or technology product teams to understand the business domain.
• Recommend the most efficient and cost-effective implementation, leveraging reusable features where possible
• Understand, document, and communicate upstream/downstream dependencies supporting assigned development areas
• Assist in creating, refining, and maintaining user stories and associated deliverables such as process flows and test cases to meet development and stakeholder needs.
• Write acceptance criteria and ensure criteria comes to fruition during product demos.
• Actively participate in agile ceremonies (i.e., daily standup, sprint planning, retrospective, and demos), representing the needs and perspectives of your assigned development areas
• Act as a proxy Product Manager/Scrum Master when necessary.
• Configure, develop (scripts, queries, reports), test, troubleshoot (system and application log interrogation), evaluate performance, and support (monitoring and impact remediation).
• Collaborate with development teams to integrate new features and improvements.
• Ensure security and compliance standards are met throughout the development and deployment process.
• Lead the team in regular system audits and implement necessary updates and patches.

Qualifications

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent technical experience.
• Requires at least 5 years of directly related professional experience and deep technical abilities in one or more primary products, programs, or technologies.
• Excellent oral and written communication skills; ability to influence stakeholders and technical counterparts
• Excellent problem-solving and prioritization skills.
• Demonstrated experience in collaborating with development and operations teams to streamline the product delivery lifecycle.
• Experience documenting agile workflows and processes.
• Experience utilizing the Atlassian suite of products
• Requires basic technical knowledge and experience including adherence to architectural design, development standards, security policies, and sustainable design practices

About Us

About Stellarus and the Ascendiun Family of Companies

Stellarus, launched in January 2025, is designed to scale innovative healthcare solutions that support customers in creating a health care experience deserving of their family, friends, and neighbors.

Stellarus is part of a family of organizations that is overseen by a nonprofit corporate entity named Ascendiun. The Ascendiun Family of Companies also includes Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan and Altais, a clinical services company.

Stellarus' vision is to empower its customers to create a healthcare experience that is worthy of their family, friends, and neighbors. Stellarus' objective is to offer innovative, modern, scalable solutions that challenge the health care status quo. This very closely aligns with Blue Shield of California's vision by using innovation to improve quality, affordability, and experience for members.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values

At Stellarus, our core values of agility, trust, drive, courage and service shape our approach to developing innovative product offerings.

Our Workplace Model

We believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility - providing clear expectations while respecting the diverse needs of our workforce. Our workplace model is designed around intentional in-person interaction, collaboration, connection, creativity and flexibility:

• For most teams, this means coming into the office two days per week.
• Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need.
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

Physical Requirements

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

JOB INFO

Job Identification : 20261556

Job Category : Information Technology

Posting Date : 2026-08-14T23:41:49+00:00

Job Schedule : Full time

Locations :

• Oakland, CA, United States
• Long Beach, CA, United States
• El Dorado Hills, CA, United States
• Lodi, CA, United States
• Rancho Cordova, CA, United States
• San Diego, CA, United States
• Woodland Hills, CA, United States

Pay Range for California : $90860.00 to $136290.00

Pay Range for Bay Area : $102424.00 to $153636.00

Note : Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate experience, location (California, Bay Area, or outside California), and current employee salaries for similar roles.

Role can be filled by a candidate requiring sponsorship : No