Systems Administrator: Windows, Salesforce & IT Ops

Renewal by Andersen Metro & Midwest; Lawrenceville (GA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Paid Time Off

Paid holidays

Student Loan Repayment Program

Growth opportunities

Employee discount program

Job summary

Renewal by Andersen of Georgia is hiring a Systems Administrator to support onboarding, user provisioning, and software administration across Windows, M365, Salesforce, and mobile devices.

You will troubleshoot deskside issues, manage AV equipment, and help improve IT processes while traveling to remote offices as needed. A strong customer-service mindset and multi-site support are essential.

Qualifications

• 3+ years in a Tier II or higher IT support role in a fast-paced corporate environment.
• Strong customer service, communication, organizational, and troubleshooting skills.
• Experience supporting Windows 10/11, Microsoft 365, Google Workspace, and desktop hardware.
• Experience supporting Apple iPads, Android devices, Chromebooks, and mobile deployments.
• Working knowledge of Salesforce user support.
• Knowledge of networking fundamentals, VoIP, and AV equipment.
• Experience maintaining IT asset inventories.
• Ability to troubleshoot independently while managing multiple priorities; travel and lifting up to 30 pounds.

Responsibilities

• Onboarding & support: configure computers, user accounts, Microsoft 365, Google Workspace, mobile devices, and required software.
• Salesforce expertise: provide Salesforce support, troubleshoot issues, train users, and assist with workflow improvements.
• Administer Microsoft 365 and Google Workspace accounts, licensing, permissions, and access.
• Present information to Leadership using Word, Excel, and PowerPoint.
• Help desk: troubleshoot desktops, laptops, tablets, VoIP phones, printers, and business apps.
• Infrastructure support: resolve Windows OS, hardware, software, networking, and M365 issues.
• AV management: maintain conference room AV equipment and support meetings.
• Asset management: maintain IT asset inventory, warranties, replacements, and lifecycle records.
• Documentation: create SOPs and training materials; knowledge sharing across teams.
• Vendor management: coordinate hardware, software, telecom, and service vendors.
• Telecom management: support and optimize VoIP and communications systems.
• Software integration: assist with implementation of business apps across departments.
• Process improvement: identify and implement IT operation enhancements.

Skills

Customer service

Communication

Troubleshooting

Windows 10/11 support

Microsoft 365

Google Workspace

Desktop hardware

Apple iPads / Android devices

Salesforce user support

Networking fundamentals

VoIP systems

AV equipment

IT asset inventories

Travel readiness

Education

Bachelor's degree in IT / related field

Tools

Salesforce Administrator Certification

CompTIA A+ / Network+ certifications

Microsoft Intune

Microsoft Entra ID

Job description

Renewal by Andersen of Georgia is hiring a Systems Administrator to support onboarding, user provisioning, and software administration across Windows, M365, Salesforce, and mobile devices.

You will troubleshoot deskside issues, manage AV equipment, and help improve IT processes while traveling to remote offices as needed. A strong customer-service mindset and multi-site support are essential.