Systems Administrator (Windows)

bowheadcareers-uicalaska; Dahlgren (VA); On-site; USD 75,000 - 80,000; Full time

Job summary

Bowhead seeks a Systems Administrator (Windows) to provide customer support and technical assistance in a DoD NSWCDD environment at Dahlgren, VA. The role includes troubleshooting Windows 11 PCs, Office 365, and engineering software, with emphasis on security, accreditation, and incident/change management via ServiceNow.

Three-plus years of experience and DoD IA certification are required. A Top Secret clearance is necessary; salary ranges around $75k–$80k depending on qualifications.

Qualifications

• 3+ years of professional IT experience.
• DoD 8570/8140 Information Assurance Tech Level II certification (Security+ce, GSEC, SSCP, or CCNA-Security).
• Experience with Windows Active Directory.
• Familiarity with STIGs and RMF.
• LAN/WAN installation, maintenance and administration.
• Top Secret clearance capability is required.

Responsibilities

• Answer questions on installation, operation, configuration and usage of Windows-based software.
• Diagnose problems and provide solutions for hardware, software and network issues.
• Coordinate with ACAS, ISsO, and security procedures to maintain accreditation.
• Coordinate incident tickets and change requests via ServiceNow.
• Prepare monthly progress and status reports.
• Maintain data files and system configuration to ensure integrity.
• Assist in future IT needs and recommendations.

Skills

Troubleshooting

Analytical thinking

Communication skills

Active Directory

Windows OS

LAN/WAN knowledge

Multi-tasking

Teamwork

Education

High School Diploma

BA/BS preferred

Tools

ACAS

RMF

STIGs

ServiceNow

Job description

Overview

SYSTEMS ADMINISTRATOR (WINDOWS) (RDTE)

Bowhead seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).

Responsibilities

The Systems Administrator will be responsible for:

• Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 11 Computers.
• Applying advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.
• Proficient with ACAS.
• Provide hardware support for PCs, printers, scanners, Common Access Cards (CAC), etc.
• Software support includes but not limited to Windows operating systems, Microsoft Office 365, and various specialty engineering and scientific development software/tools.
• Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).
• Systems Administrator will coordinate with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using ServiceNow.
• Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.
• Maintain and develop IT related procedures required to support the organization.
• Support also includes working with the organization’s Information System Security Officer (ISSO) for achieving system accreditation.
• Provide recommendations for future IT needs of the organization.
• Maintain data files and monitors system configuration to ensure data integrity.
• Assist in the preparation of a monthly progress and status report.
• Ability to pass DISA’s ACAS training course.

Qualifications

• Three (3+) or more years of professional experience.
• High School Diploma required. BA/BS degree preferred
• Demonstrates strong troubleshooting skills along with strong analytical and problem-solving skills.
• Must have the ability to multi-task and assist others to resolve IT related issues is essential.
• Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
• Requires a strong understanding of current Microsoft supported Windows operating systems.
• An understanding of Linux operating systems is desirable; but not required.
• Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment.
• DoD Directive 8570/8140 Information Assurance Technical Level II certification required (i.e., Security+ce, GSEC, SSCP, or CCNA-Security).
• Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required.
• A working knowledge of Windows Active Directory is required.
• A working knowledge of current Security Technical Implementation Guides (STIGs) and Risk Management Framework (RMF).

Targeted salary range is $75,000 to $80,000 annually based on qualifications and experience.

Physical Demands:

• Must be able to lift up to 10-25 pounds or more
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain and maintain a security clearance at the Top Secret level. US Citizenship is a requirement for Top Secret clearance at this location.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

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