Systems Administrator V, Health Systems - Epic Certified

Kaiser Permanente

Renton (WA)

On-site

USD 151,200 - 195,580

Full time

14 days+

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Job summary

Kaiser Permanente in Washington, Renton, seeks a talented IT professional to lead complex Epic configuration, testing, validation, and ongoing production support, applying clinical or IT systems knowledge to advance safe, high-quality care. You will document future-state specs and analyze workflows, data, and reports related to Epic software.

This role requires collaboration with end users, Epic staff, and third parties, plus developing internal procedures for Epic applications and ensuring

Qualifications

Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience.
Minimum two (2) years in a leadership role working with IT or operational teams.
Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Responsibilities

Lead complex system configuration, testing, validation, and production support of assigned applications.
Collaborate with end users, third parties, and Epic staff to implement changes and address user needs.
Plan and monitor enterprise system maintenance and performance across IT domains.
Create and maintain detailed documentation of system configurations and procedures.

Skills

Ambiguity/Uncertainty Management

Attention to Detail

Business Knowledge

Communication

Critical Thinking

Cross-Group Collaboration

Decision Making

Dependability

Diversity, Equity, and Inclusion Skill

Drives Results

Facilitation Skills

Health Care Industry

Influencing Others

Integrity

Learning Agility

Organizational Savvy

Problem Solving

Short- and Long-term Learning & Recall

Teamwork

Topic-Specific Communication

Education

Bachelor's degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field

Tools

EPIC Administration

Scripting Tools and Languages

Job description

Job Summary

In addition to the responsibilities listed below, this position is responsible for leading complex system configuration build, testing, validation, and ongoing production support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications.

Job Summary

Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release.

Essential Responsibilities

Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
Collaborates with technical and project team leaders to resolve system problems and application-specific issues.
Communicates with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
Escalates unresolved or critical issues, risks or problems to system engineers and management.
Meets timelines and provides cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions.
Plans and performs complex system configuration.
Manages the stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.
Plans the maintenance, modification, and documentation of applications.
Monitors the service of first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.
Creates complex documentation of new and existing system configuration and procedural information, and supports others in ensuring system configurations documentation is complete and accurate.
Provides complex application-oriented administration and technical support for production and non-production environments.
Leads hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
Develops guidelines to prevent and/or resolve recurring problems.
Recommends and executes complex performance tuning and optimization activities.
Evaluates new complex application packages and identifies anticipated systems requirements for planning purposes.

Knowledge, Skills and Abilities: (Core)

Ambiguity/Uncertainty Management
Attention to Detail
Business Knowledge
Communication
Critical Thinking
Cross-Group Collaboration
Decision Making
Dependability
Diversity, Equity, and Inclusion Support
Drives Results
Facilitation Skills
Health Care Industry
Influencing Others
Integrity
Learning Agility
Organizational Savvy
Problem Solving
Short- and Long-term Learning & Recall
Teamwork
Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

Application Delivery Process
Application Maintenance
Application Testing
Packaged Application Integration
Scripting Tools and Languages
System and Technology Integration
Acts with Compassion
Analytical Skills
Client Focus
Crisis Incident Management
Debugging and Troubleshooting
Demonstrating Personal Flexibility
Getting Work Done Through Others
Managing Diverse Relationships
Mentoring and Coaching
Organizational Skills
Prioritization
Relationship Building

Minimum Qualifications

Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience.
Minimum two (2) years in a leadership role working with IT or operational teams.
Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications

Four (4) years experience in EPIC administration and configuration.
Four (4) years experience in the administration and and configuration of large of-the-shelf applications or software packages.

Primary Location: Washington,Renton,Renton Administration - Rainier
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri,
Working Hours Start: 08:00 AM
Working Hours End: 04:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Flexible
Employee Status: Regular
Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: KPIT ADMIN - HC SI STR N ITG SVCS - 9601
Pay Range: $151200 - $195580 / year
Travel: Yes, 10 % of the Time
Work Setting: Flexible
Worker location must align with Kaiser Permanente's Authorized States policy.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.