IT Infrastructure Engineer IV, Application (Epic Interop)

Kaiser Permanente; Greensboro (NC); On-site; USD 109,000 - 141,000; Full time

Job summary

Kaiser Permanente in North Carolina is seeking a senior IT Engineer to monitor and secure Epic deployment platforms, manage production and non-production web servers, and support high-availability systems. You will lead infrastructure design, collaborate with cross-functional teams, and drive improvements in security, performance, and disaster recovery.

The role requires adapting to on-site duties in Greensboro, providing after-hours support, and working with Epic vendor partners to ensure best

Qualifications

• Minimum three (3) years experience in planning, design, and implementation of security solutions.
• Minimum one (1) year in a technical leadership role.
• Bachelor's degree with minimum six (6) years in IT operations with distributed technologies, systems development, and/or networking.
• Additional equivalent work experience may be substituted for the degree requirement.

Responsibilities

• Completes work assignments and supports business-specific projects by applying expertise in subject area; acquiring and coordinating resources to meet priorities and deadlines.
• Promotes learning and collaboration by sharing information, advising colleagues, and building cross-functional relationships.
• Leverages DEVOPS, Waterfall and Agile practices to design, develop, and deliver resilient, secure, multi-channel, high-volume solutions.
• Collaborates with IT teams and business partners to troubleshoot complex systems and provide solutions.

Skills

Security solutions

Technical leadership

IT operations

Education

Bachelor's degree in Computer Science, CIS, or related field

Job description

Technical Summary

This role will be responsible for monitoring network and Web server activity for security breaches using intrusion detection techniques, performing file system management, installing and managing the Epic application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs. In addition, the role will be installing and maintaining administrative and monitoring tools necessary for high levels of availability and performance of your Epic system, assisting in the configuration and troubleshooting of integrated third party software and peripherals, applying platform and Epic upgrades and updates to production and non-production Web server components, responding to emergency and after-hours issue, writing and maintaining scripts to improve system management tasks, maintaining and testing processes related to business continuity, and participating in your change control process for all planned application and technical activities. Lastly, the individual will need to understand performance metrics, monitoring system performance, and troubleshooting issues, collaborate with various technical teams and the Epic vendor to ensure proactive support and adherence to best practices.

Job Summary

In addition to the responsibilities listed below, this position is responsible for planning, designing, and building database systems that are stable, recoverable, and integrated with other available technology stacks for the purpose of efficient, secure data utilization. This includes understanding the interoperability between databases and other dependent technology stacks (performance scalability, stability, capacity planning, etc.), possessing familiarity with one dependent technology stack (e.g. windows admin, networking, storage, etc.), working with engineering teams to recommend alternate solutions, and consulting as a 2nd level technical expert on specific platforms. Some of the unique challenges this position will face include database considerations for a large, corporate enterprise and a high degree of complexity and non-uniformity.

Essential Responsibilities

• Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
• As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off-premise, cloud-based solutions.
• Supports the review of team deliverables.
• Provides some recommendations and input on options, risks, costs, and benefits for systems designs.
• Collaborates with team members to develop project support plans, schedules, and assignments.
• Translates business and functional requirements into technical specifications that support integrated and sustainable designs for designated infrastructure systems by partnering with Business Analysts to understand business needs and functional specifications.
• Serves as a liaison with business partners, Solutions, and enterprise architects to define and understand target strategies.
• Collaborates with counterparts in various IT Teams (e.g., database, operations, technical support) throughout system development and implementation.
• Develops and modifies solutions by identifying technical solutions to business problems.
• Provides consultation and technical advice on IT infrastructure planning, engineering, and architecture for assigned systems by assessing the implications of IT strategies on infrastructure capabilities.
• Reviews and makes changes to technical specifications and documentation.
• Collaborates with IT teams and key business partners to troubleshoot complex systems and provides solutions, as appropriate.
• Evaluates existing systems to make recommendations on resources required to maintain service levels.
• Evaluates new service options, identifies issues and impacts, and provides recommendations on feasibility and ROI.
• Collaborates with architects and software engineers to ensure functional specifications are converted into flexible, scalable, and maintainable designs.
• Verifies system designs adhere to company architecture standards.
• Drives physical architecture design for new initiatives.
• Leads the implementation of assigned enterprise infrastructure systems to ensure successful deployment and operation by developing and documenting detailed standards (e.g., guidelines, processes, procedures) for the introduction and maintenance of services.

Minimum Qualifications

• Minimum three (3) years experience in the planning, design, and implementation of security solutions, including Minimum two (2) years experience in the configuration, implementation, troubleshooting, and operation of security technologies.
• Minimum one (1) year in a technical leadership role with or without direct reports.
• Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in an IT operations environment with technical experience in distributed technologies, systems development, and/or networking.
• Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications

• Two (2) years experience working with backup tape/VTL infrastructure.
• Two (2) years experience working with storage management software.

Primary Location: North Carolina,Greensboro,Greensboro Administration
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 09:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: KPIT ADMIN - ITO EOT KPHC TMS - 9601
Pay Range: $109400 - $141460 / year
Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education certifications skills, and geographic location.
Travel: No
Work Setting: Onsite
Worker location must align with Kaiser Permanente's Authorized States policy.
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.