Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required)

J&T Business Consulting; Annapolis (MD); On-site; USD 83,000 - 100,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Life and Disability Insurance

Paid Time Off and Holidays

401(k) Company Match

Tuition Reimbursement

Job summary

J&T Business Consulting is seeking a Tier 1 System Administrator in Annapolis, MD. The role supports frontline IT services, incident handling, and user administration within a secure enterprise environment.

Responsibilities include ticketing, asset management, and documenting troubleshooting steps. Candidates should have 5+ years of relevant experience or a 4-year IT degree, and possess TS/SCI clearance with Full Scope Polygraph if required.

Qualifications

• 5+ years of hands-on technical/customer support experience, or a Bachelor's degree with related experience.
• CompTIA A+ CE and/or CompTIA Network+ CE.
• Experience using the ServiceNow ticketing platform.
• Able to explain technical concepts clearly to non-technical users.

Responsibilities

• Respond to user inquiries via multiple channels.
• Log, track, and route tickets in ServiceNow with detailed documentation.
• Diagnose and resolve hardware, software, OS, and basic network issues.
• Manage user accounts: password resets, unlocks, access provisioning.
• Install/configure/update software and peripherals; assist with assets inventory.
• Create knowledge base articles and SOPs for recurring issues.
• Identify cybersecurity incidents and report to security leads.
• Mentor junior technicians and provide onboarding support.

Skills

Technical support

Incident management

Communication

Team mentoring

Education

Bachelor's degree in IT-related field

High School Diploma/GED

Tools

ServiceNow

Windows OS

Office 365

Job description

Systems Administrator (TS/SCI Clearance With Full Scope Polygraph Required)

Annapolis, United States | Posted on 11/02/2026

Salary Range: $83,000 – $100,000 / year (dependent on experience, education, and skill set)

About the Role

Seeking a dedicated Tier 1 System Administrator to deliver frontline technical support, incident management, and user administration within an enterprise IT environment.

In this role, you will be the initial point of contact for technical support, resolving hardware, software, and connectivity issues across multiple channels. You will manage end-to-end ticketing, maintain IT asset inventories, document troubleshooting procedures, and elevate complex incidents to Tier 2 and engineering teams as needed.

Key Responsibilities

• Respond promptly to user inquiries via phone, email, chat, and help desk ticketing systems.
• Log, track, update, and route incident and service request tickets using ServiceNow, ensuring detailed documentation of symptoms and troubleshooting steps taken.
• Diagnose and resolve hardware, standard software, operating system, and basic network connectivity issues.
• Perform account management tasks, including password resets, account unlocks, and user access provisioning.
• Install, configure, update, and troubleshoot software, operating systems, and computer peripherals (monitors, printers, scanners).
• Assist with the inventory management and tracking of IT assets (laptops, peripherals, and related accessories).
• Author knowledge base articles and document standard operating procedures for recurring technical issues to facilitate self-service and team reference.
• Recognize and immediately report potential cybersecurity incidents or policy violations to security leads.
• Provide peer mentoring and onboarding guidance to junior technicians and trainees.

Required Qualifications & Experience

Education & Experience:

• High School Diploma / GED plus at least 5 years of hands-on technical/customer support experience, OR
• Bachelor's Degree in an IT-related field (0 years required).

Certifications:

• CompTIA A+ CE and/or CompTIA Network+ CE.

Ticketing Systems: Demonstrated hands-on experience using the ServiceNow ticketing platform.

Support Skills: Proven track record in professional customer service, incident management, and explaining technical concepts clearly to non-technical users.

Benefits & Compensation

• Comprehensive Health, Dental, and Vision Insurance
• Basic Life and Disability Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) Retirement Plan with Company Match
• Tuition Reimbursement for continued education and professional certifications

An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law.