Systems Administrator - Tier 2 Support

Lensa; Baton Rouge (LA); Remote; USD 71,000 - 99,000; Full time

Job summary

Join a forward-thinking team as a System Administrator - Tier 2 Support, where you will play a vital role in transforming government IT. This remote position requires an active Secret clearance and offers the opportunity to support a vast network of users across numerous sites. You will be the escalation point for customer support, ensuring that both users and field service personnel receive top-notch assistance. If you have a passion for IT and a commitment to excellence, this role offers a chance to make a significant impact in the public sector while working with cutting-edge technologies and a dedicated team.

Qualifications

• 5-8 years of IT administration support experience required.
• Active Secret clearance is mandatory for this role.

Responsibilities

• Serve as escalation for field service customer support professionals.
• Provide top-level customer support to users and field personnel.

Skills

IT administration support

Customer support

Network access

iPhone setup

O365/M365 Email access

Microsoft Office Applications

Active Directory

Group Policy

DHCP

DNS

VPN Technologies

Citrix VDI

VMware

Education

Bachelor's degree

Tools

Commvault

Zscaler

iDRAC

ESXi

vCenter Server

Job description

System Administrator - Tier 2 Support

GovCIO is currently hiring for a remote System Administrator - Tier 2 Support with an active Secret clearance in support of our DEA Bluestone program.

Responsibilities

1. Serve as an escalation point for the field service customer support professionals that are onsite supporting over 300 customer sites with approximately 18,000 users worldwide.
2. Provide top-level customer support to users as well as field service personnel.

Qualifications

• Bachelor's degree with 5 - 8 years of IT administration support experience (or commensurate experience).
• Active Secret clearance required.
• Experience with:
• Network access (remote and local)
• File access/restore
• iPhone setup
• O365/M365 Email access
• Microsoft Office Applications
• Active Directory, Group Policy, DHCP, DNS
• Printer/Plotter Setup
• iDRAC (local and remote server management)
• Backup systems
• Commvault
• VPN Technologies
• Zscaler
• Citrix VDI
• VMware, ESXi, vCenter Server

Company Overview

GovCIO is a team of transformers—people who are passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.

Posted Salary Range

USD $71,150.00 - USD $98,427.00 /Yr.