Systems Administrator - Springfield VA

VetJobs; Springfield (VA); On-site; USD 79,000 - 135,000; Full time

Job summary

BAE Systems in Springfield, Virginia, is seeking a Systems Administrator to join an elite Operations and Sustainment Team responsible for GEOINT mission critical production systems. You will provide user support, triage, and solutions for computer hardware/software and systems.

Applicants must hold an active Top Secret/SCI clearance, possess strong communication across teams, and be able to work a 24x7 rotating shift.

Qualifications

• Active TS/SCI clearance required
• Associates’ Degree + 2 years of relevant experience
• High School/GED minimum education
• Effective written and oral communication across multiple teams and management
• Knowledge of call tracking applications
• Knowledge of customer service practices
• Ability to work 24x7 rotating shift

Responsibilities

• Respond to technical assistance requests in person, by phone, or electronically
• Diagnose and resolve hardware and software issues
• Research issues using available information resources
• Advise users on appropriate action
• Follow standard help desk procedures and CONOPS
• Log all help desk interactions
• Redirect problems to correct resource
• Identify and escalate urgent issues
• Track and route problems and document resolutions
• Prepare daily operational status briefings
• Stay current with system information, changes and updates
• Provide share drive management including admin responsibilities, content managers, and configuration management

Skills

Top Secret/SCI clearance

Customer service

Communication skills

24x7 shift

GEOINT knowledge

Education

High School/GED

Associates’ Degree + 2 years experience

Tools

Linux

Windows Server

Socet GXP

Remote View

MS Word

MS Excel

MS Project

PowerPoint

Job description

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.

Clearance Level - Must Be Able to Obtain

Top Secret/SCI Polygraph

U.S. Person Required

Yes

Travel Percentage

<10%

Clearance Level - Must Currently Possess

Top Secret/SCI

U.S. Citizenship Required

Yes

Is Relocation Available

No

Systems Administrator

The Systems Administrator will be part of an elite and agile Operations and Sustainment Team responsible for multiple GEOINT mission critical production systems and capabilities across the entire enterprise.

In this role, you will provide user support and customer service on customer-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Responsible for initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, isolates problem, and determines/implements solution. The Senior Systems Administrator will also be responsible for collecting information through a customer conversation, accessing support tools, and additional support staff if needed.

Responsibilities Include:

• Respond to requests for technical assistance in person, via phone, or electronically


• Diagnose and resolve hardware and software issues


• Research issues using available information resources


• Advise users on appropriate action


• Follow standard help desk procedures and CONOPS


• Log all help desk interactions


• Redirect problems to correct resource


• Identify and elevate situations requiring urgent attention


• Track and route problems and requests and document resolutions


• Prepare daily operational status briefings


• Stay current with system information, changes and updates


• Provide share drive management including administrative responsibilities, training content managers, and configuration management duties

Because of the need for consistent, in-person collaboration and/or the requirement to perform all work onsite due to the nature of this particular role, it will be performed full-time on site. This means work will be conducted on location at a BAE Systems facility 100% of the time.

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

• Required Education, Experience, & Skills


• Associates’ Degree plus 2 years’ of relevant experience or equivalent relevant experience.


• Must hold an active Top Secret/SCI clearance


• Must be able to communicate effectively (written and oral) across multiple teams and with senior company and customer management.


• Knowledge of relevant call tracking applications


• Knowledge and experience of customer service practices

Strong Customer Service Skills And Experience

Ability to work 24x7 rotating shift schedule

Preferred Education, Experience, & Skills

• Experience in Linux and Linux applications Experience


• Windows Systems Administration Experience


• Experienced in systems operations and specific tools to optimize solutions


• Proficiency in MS Word, Excel, MS Project and PowerPoint


• Experience with exploitation tools including Socet GXP and Remote View


• Knowledge of current and emerging trade craft and content management approaches within the multi-INT customer environment such as Foundation GEOINT, ABI, SOM, OBP, and Analytics


• Thorough knowledge of standard and non-standard GEOINT products and content


• Understanding of Activity Based Intelligence (ABI) phenomenology and applications

Pay Information

Full-Time Salary Range: $79365 - $134921

City

Springfield

State

Virginia

Job Category

Contracts

Job Code

Manufacturing Manufacturing

Affiliate Sponsor

BAE Systems