Systems Administrator (Slate)

200 UM Corp (Enterprise); United States; A distancia; USD 85.000 - 110.000; Jornada completa

Descripción de la vacante

The University of Miami Information Technology & Systems Department seeks a full-time Systems Administrator to maintain and optimize applications, ensure fast recovery, and manage provisioning, installation, configuration, and ongoing maintenance of software and infrastructure.

Responsibilities include monitoring logs, managing Slate-related services, user access, integrations, and training across enterprise teams, while aligning with IT governance and disaster recovery objectives.

Formación

• Bachelor’s degree in relevant field.
• Slate Certification preferred.
• Minimum 3 years of experience administering SaaS applications, preferably within higher education environment; Slate implementation experience preferred.
• Applications and Security: experience with administration, integrations, access controls, audits, change management, and recovery.
• Systems and Data: Requirements analysis, process and data design, and third-party application management
• Operational Management: Prioritization, resource planning, timely delivery, problem-solving, and process improvement.
• Communication and Service: Clear documentation, stakeholder communication, client support, and technical tools.

Responsabilidades

• Monitors system logs and activity.
• Installs, maintains, and updates project and task tracking tools.
• Manages account maintenance, including additions, changes, and removals.
• Maintains integrity of accounts and data.
• Manages security features to protect confidential information while allowing appropriate access.
• Researches, installs, and tests software updates and patches to support applications and various platforms.
• Researches new technologies and presents recommendations on application purchases for the enterprise.
• Updates application inventory and documents any changes.
• Provides training and opportunities for learning systems to all enterprise employees and consultants.
• Develops, supports and maintains applications for all clients.
• Provides scripting and programming support to all major projects within the enterprise.
• Develops and maintains service level agreements with the various user departments and enterprise business units.
• Prepares and monitors budgets for each area of functional responsibility.
• Works closely with others within the IT function to define metrics, which are used to measure and communicate efficiency and effectiveness.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Conocimientos

SaaS administration

Security and access controls

Documentation

Stakeholder communication

Educación

Bachelor’s degree in relevant field

Slate Certification

Herramientas

Slate

Descripción del empleo

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Systems Administrator. The Systems Administrator maintains and administers applications to ensure optimal performance and fast recovery from emergency situations. The incumbent ensures effective provisioning, installation, configuration, operation, and maintenance of software, and related infrastructure.

Core Responsibilities

• Monitors system logs and activity.
• Installs, maintains, and updates project and task tracking tools.
• Manages account maintenance, including additions, changes, and removals.
• Maintains integrity of accounts and data.
• Manages security features to protect confidential information while allowing appropriate access.
• Researches, installs, and tests software updates and patches to support applications and various platforms.
• Researches new technologies and presents recommendations on application purchases for the enterprise.
• Updates application inventory and documents any changes.
• Provides training and opportunities for learning systems to all enterprise employees and consultants.
• Develops, supports and maintains applications for all clients.
• Provides scripting and programming support to all major projects within the enterprise.
• Develops and maintains service level agreements with the various user departments and enterprise business units.
• Prepares and monitors budgets for each area of functional responsibility.
• Works closely with others within the IT function to define metrics, which are used to measure and communicate efficiency and effectiveness.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Responsible for the configuration, operational administration, security, access management, availability, and vendor coordination of enterprise applications supporting Enrollment Technologies.
• Ensures assigned systems remain secure, reliable, compliant, and aligned with University IT governance standards.
• Serves as a technical liaison among business stakeholders, software vendors, implementation partners, information security, infrastructure, and identity management teams.
• Coordinate Slate support, incidents, upgrades, releases, maintenance, and stakeholder communications.
• Configure and monitor enterprise SaaS applications, including configurations, integrations, service accounts, scheduled processes, performance, availability, and issue resolution.
• Manage user access and account lifecycles, security roles, permissions, and access reviews according to least-privilege principles; support security assessments, audits, remediation, and evidence collection.
• Follow University change-management and Change Advisory Board requirements for deployments and post-implementation validation; maintain system, configuration, support, security, and audit documentation.
• Support disaster recovery and business continuity planning, testing, and remediation while coordinating with business units, vendors, information security, infrastructure, and identity management.
• Gather requirements, recommend solutions, and design, document, test, and implement Slate functionality and integrations that improve admissions processes.
• Strong emphasis on Agile/Scrum frameworks, including creating user stories, acceptance criteria, and promoting Agile values.
• Administer Slate operations, including workflows, forms, rules, queries, portals, dashboards, datasets, communications, integrations, accounts, security roles, and scheduled tasks.
• Support and train users; troubleshoot system and process issues; maintain business-process documentation, training materials, and user guides.
• Monitor data accuracy and integrity across systems, recommend improvements, and participate in the Slate community to identify best practices and enhancement opportunities.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in relevant field
• Slate Certification preferred
• Minimum 3 years of experience administering SaaS applications, preferably within higher education environment; Slate implementation experience preferred.
• Applications and Security: experience with administration, integrations, access controls, audits, change management, and recovery.
• Systems and Data: Requirements analysis, process and data design, and third-party application management
• Operational Management: Prioritization, resource planning, timely delivery, problem-solving, and process improvement.
• Communication and Service: Clear documentation, stakeholder communication, client support, and technical tools.
• Professionalism: Initiative, reliability, accountability, confidentiality, integrity, respect, and collaboration.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs.

Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.