Systems Administrator (Personal/Mobile IT Devices)

General Dynamics Information Technology; Springfield (VA); On-site; USD 107,000 - 146,000; Full time

Job summary

A leading technology and professional services company seeks a Systems Administrator to support critical government operations. The role involves managing mobile IT solutions, ensuring exceptional service, and leveraging technical skills to impact government projects positively. Join our innovative team and contribute to securing the nation's infrastructure.

Benefits

401K with company match

Comprehensive health and wellness packages

Professional growth opportunities including paid education and certifications

Paid vacation and holidays

Qualifications

• 2+ years of related experience required.
• Active TS/SCI security clearance with willingness to consent to a polygraph.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide Tier 1/Tier 2 support of mobile/personal IT devices.
• Maintain meticulous inventory control for IT assets.
• Configure smartphones with unclassified email and security protocols.

Skills

Hardware Support

Mobile Telephones

Software Support

Education

Bachelor of Science degree (Computer Science, Information Systems, or Business preferred)

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Qualifications:

Skills:

Hardware Support, Mobile Telephones, Software Support

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

At GDIT, we're more than just a company – we're a team dedicated to securing and supporting the nation's most critical government, defense, and intelligence projects. Our work has a profound impact on the world, ensuring both today's safety and a smarter tomorrow. We're looking for a talented and driven TS/SCI cleared Systems Administrator to join us in supporting our Intelligence customer.

This is your opportunity to leverage your technical skills to directly support critical missions, making a tangible difference in the lives of those on the front lines. Join GDIT and turn challenges into opportunities, knowing your work has meaning and purpose.

Systems Administrator (PITD)

As a Mobile/Personal IT Devices (PITD) System Administrator within our User Facing and Data Center Services (UDS) mission, you'll play a vital role in providing NCE with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.

Mobile/PITD System Administrators are essential to our program, providing mobile solutions that enable real-time communication and collaboration for local and deployed personnel, supporting Continuity of Operations, Crisis Response, First Response, and Technical Support efforts.

Mobile/Personal IT Devices includes but not limited to:

• Laptops
• Tablets
• iPads
• Mobile Thin Clients
• Smartphones
• Flip Phones
• Mobile Hot Spots
• Secure Wireless
• RSA Tokens

Primary Responsibilities:

Provide T ier 1/Tier 2 support of the operations and sustainment of all NCE mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned

• • Operations & Sustainment
  • Asset Management & Inventory
  • Issuance & Return-to-inventory
  • Recapitalization efforts & activities
  • Vendor interaction & interfacing

• Operations and Sustainment
  • Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs.
  • Assist with all functions within the PITD store in compliance with policies and procedures.
  • Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
  • Processing hardware requests and completing administrative work for asset accountability.
  • Configuring smartphones with unclassified email and other mission essential applications.

• Software and Hardware Support:
  • Image laptops and install specialized software as requested, adhering to standardized configurations.
  • Provision RSA tokens to new NCEemployees and contractors, ensuring secure access to systems.
  • Provide technical support to users, resolving hardware and software issues efficiently and effectively.

• Mobile Device Management (MDM):
  • Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols.
  • Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.
  • Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.

• Asset Management and Accountability:
  • Process hardware requests, ensuring timely fulfillment and accurate documentation.
  • Maintain meticulous inventory control, tracking IT assets throughout their lifecycle.
  • Perform administrative tasks related to asset accountability, ensuring compliance with NCEpolicies.
  • Support the life cycle management of all NCEPITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities.

• Records Management:
  • Maintain accurate and organized records related to IT assets, user accounts, and security protocols.

Qualifications:

• DoD 8140- CompTIA Security+ certification
• Bachelor of Science degree (Computer Science, Information Systems, or Business is preferred) or Experienced System Administrator with 2+ years’ experience in related field
• Active TS/SCI security clearance with willingness to consent to a polygraph for this position.
• Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues.
• Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance.

• Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations.
• Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results.
• Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment.
• Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity.
• Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction.
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills

Location: Customer Site

US Citizenship Required

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

#RoverGSS

The likely salary range for this position is $107,913 - $145,999. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Springfield

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans