Systems Administrator – Level II – Lovell

Systems Plus, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Systems Plus is a government contractor offering growth in a family-oriented environment. The Chicago-based role involves installing, upgrading, troubleshooting, and backing up hardware and software while maintaining security and compliance.

We seek a Bachelor’s degree holder with IAT II certification and at least four years of progressive IT experience. This full-time position emphasizes growth and long-term opportunities within a global contractor.

Qualifications

• Bachelor’s degree and/or equivalency.
• IAT II certification required.
• Minimum 4 years of progressive experience.
• Ability to obtain and maintain a Tier 3 security clearance.

Responsibilities

• Provide system support by installing and upgrading hardware and software, troubleshooting and resolving issues; serve as a knowledge expert; collaborate with IT customers; and perform system backups and restoration.
• Administer day-to-day sustainment, integrity, security, and availability of infrastructure platforms; maintain systems through customization, configuration, installation, and testing.
• Provide support for management enterprise tools, and ensure security compliance of systems, servers, and virtual environments; document incidents.
• Create operating procedures, maintenance guides, and knowledge base articles.
• Manage local user accounts and security groups; administer access and entitlements; ensure compliance with security procedures.

Skills

System administration

IT support

Security compliance

Troubleshooting

Education

Bachelor's degree or equivalent

Tools

Ticketing systems

Server management software

Job description

Got the Government Contractor Blues? Looking for a company that cares and goes beyond just filling another contract billet? Well, look no further! Experience this family-oriented company that takes pride in you and will help you grow where your passions lie. Holding many Defense & Federal government contracts around the globe, with Systems Plus, you have the opportunity to take on new and evolving challenges, aim beyond what you think you are capable of, and work in collaborative, dynamic, and high-tempo environments.

Our employees are our most valued asset, and we invest in our people because we are in it for the long term. We are committed to your success and well-being and offer competitive benefits packages, salaries, bonus/award programs, and a high potential for professional growth and job opportunities worldwide.

Systems Plus is the company for you! Experience the difference, and let’s talk about your future at Systems Plus today.

Position Type

Full-Time, Remote

Position Location

Chicago, IL

Daily Responsibilities

• Provide system support by installing and upgrading hardware and software, troubleshooting and resolving issues; serve as a knowledge expert; collaborate with IT customers; and perform system backups and restoration in accordance with FIPS or other DoW or federal requirements.
• Administer day-to-day sustainment, integrity, security, and availability of infrastructure platforms; maintain systems through customization, configuration, installation, and testing; test approved desktop images; and validate that all site components are operational with no negative impacts.
• Provide support for management enterprise tools, and maintain, configure, and ensure security compliance of computer systems, servers, and virtual environments while documenting and resolving incidents in timely manner.
• Create operating procedures, maintenance guides, and knowledge base articles.
• Manage local user accounts and security groups, and administer user access and entitlements within enterprise systems while ensuring compliance with security and identity management procedures.
• Assist with configuration baseline management and documentation to ensure system components, interfaces, and revisions are properly tracked throughout the lifecycle.
• Support equipment staging, installation, testing, and integration while ensuring system configurations comply with enterprise configuration management requirements.
• Support identity and desktop management activities by coordinating with the Global Service Center (GSC) to manage ticket queues, resolve Tier 2 issues, and escalate complex problems as required.
• Communicate technical issues and solutions clearly to customers to ensure effective resolution of access or system issues while escalate complex technical issues to appropriate enterprise support teams.
• Support data center infrastructure and operations including system capacity monitoring, assessment, backup and recovery activities, performance monitoring, and lifecycle management of infrastructure systems.
• Maintain and administer physical and virtual servers, applying required patches, security updates, and configuration standards to ensure system stability and compliance.

Required Degree:

• Bachelor’s degree and/or equivalency.

Required Certifications:

• IAT II

Required Experience:

• Minimum 4 years of progressive experience

Required Clearance:

• Ability to obtain and maintain a Tier 3 security clearance

About Systems Plus

Systems Plus is headquartered in Rockville, MD with over 2 decades of experience providing Global Enterprise Management, Technology, Engineering and Professional services and solutions across Defense and Federal Civilian government sectors.

From Discovery to Delivery, Systems Plus brings a greater measure of confidence, commitment and value to our clients. With various Defense and Federal contracts across the United States, Europe and Pacific/Asia, we are driving innovation and excellence within the Special Operations Forces Components and Commands, Defense Health Agency, United States Air Force, United States Marine Corps, National Institute of Standards and Technology, House of Representatives and more.

Through our diverse portfolio of clients and capabilities we power vision and insight—discover what’s possible with a Small Business that thinks BIG!