Systems Administrator (Junior)

CACI; United States; On-site; USD 52,000 - 78,000; Full time

Job summary

CACI is seeking a Junior Systems Administrator to support the Global Mission Operations Support (GMOS) contract for the Department of State. The role involves IT ticketing, basic troubleshooting, and desktop support in a high-security environment.

You will assist with infrastructure tasks, application deployment, and network operations under supervision, contributing to a secure and resilient IT landscape. A Secret clearance is required to start, with up to 10% travel to local locations.

Qualifications

• Must have a high school diploma or GED with up to 3 years in IT support, help desk, or systems administration.
• Active Secret Clearance is required to start.
• Basic knowledge of IT troubleshooting, ticketing systems, and customer service principles.
• Demonstrated ability to learn technical concepts and apply IT support processes.
• Strong communication skills and ability to work under supervision and with a team.

Responsibilities

• Log and triage tickets and perform basic troubleshooting for incidents and service requests using the Ticket Management System.
• Provide desktop support for DT/EA/CST users, manage Government-Furnished Equipment, and assist with mobile devices.
• Support infrastructure tasks including card printer support, consular office systems, and web services administration.
• Assist with installation and deployment of applications under guidance of senior team members.
• Support network operations tasks and coordinate with senior staff on connectivity issues.
• Update Ticket Management System configurations and enhance functionality under supervision.

Skills

IT Troubleshooting

Ticketing Systems

Customer Service

Secret Clearance

Education

High school diploma or GED

Job description

Job Title: Systems Administrator (Junior)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity

CACI is seeking a Junior Systems Administrator for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities

• Support Total Ticket Ownership (TTO) activities by logging tickets, conducting triage, and performing basic troubleshooting for incidents and service requests using the Ticket Management System
• Assist with desktop support for DT/EA/CST users, including basic troubleshooting, managing Government-Furnished Equipment (GFE), and providing limited support for mobile devices
• Support infrastructure management activities including card printer support for domestic locations, domestic consular office systems administration, and web services administration tasks
• Assist with installation and deployment of applications in support of CA systems and services under the guidance of senior team members
• Support network operations activities under supervision, coordinating with senior staff on network administration tasks and connectivity issues
• Collaborate with stakeholders to update Ticket Management System configurations and enhance functionality under direction of senior administrators
• Assist in maintaining self-help/self-service request capabilities, enabling users to resolve standard issues independently including password resets and basic account provisioning
• Document technical procedures, troubleshooting steps, and resolutions to build knowledge base resources for users and support teams
• Participate in change management processes, learning established DT/EA/CST policies and procedures while supporting senior team members
• Apply fundamental concepts, processes, practices, and procedures on technical assignments under supervision, developing technical skills across multiple IT domains

Qualifications

Required

• High school diploma or GED + 0-3 years of experience in related fields, such as IT support, help desk, desktop support, systems administration, or technical support; equivalencies considered.
• Active Secret Clearance
• Basic knowledge of IT troubleshooting, ticket management systems, and customer service principles
• Demonstrated ability to learn technical concepts and apply fundamental IT support processes and procedures
• Strong communication skills with ability to work effectively under supervision and collaborate with team members
• Willingness to develop technical skills across desktop support, infrastructure, applications, and network operations

Desired

• Prior experience supporting federal agencies, especially the Department of State
• Entry-level IT certifications such as CompTIA A+, ITIL Foundation, or similar technical certifications
• Basic knowledge of desktop operating systems (Windows, macOS), mobile devices, and common business applications
• Familiarity with ticketing systems, Government-Furnished Equipment (GFE), or IT service delivery in enterprise environments

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect

• A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
• A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value t