Systems Administrator (Senior)

CACI; United States; In loco; USD 100.000 - 150.000; Tempo pieno

Descrizione del lavoro

CAC I is seeking a Senior Systems Administrator for the Department of State mission under the GMOS program. The role emphasizes IT service management, incident resolution, and infrastructure oversight to ensure secure, reliable operations.

You will lead a technical team, coordinate ticket ownership, and collaborate across DT/EA/CST to resolve complex issues while maintaining compliance with government standards.

Competenze

• Bachelor's degree plus 8+ years in systems administration or related fields.
• Active Secret Clearance.
• Experience with ITSM tools and methodologies including Total Ticket Ownership and problem management.
• Strong desktop support, infrastructure operations, application deployment, and network administration knowledge.

Mansioni

• Coordinate Total Ticket Ownership activities and drive root cause analysis across teams.
• Provide desktop support for government users and manage Government-Furnished Equipment.
• Manage infrastructure operations including card printer support and web services administration.
• Provide Tier II/III application support and deployment across enterprise environments.
• Perform network operations to ensure reliable connectivity and availability.
• Lead change management and incident categorization processes with governance.
• Drive cross-team technical initiatives and mentor junior staff.
• Act as a technical expert across multiple project assignments and supervise staff.

Conoscenze

ITSM

Root cause analysis

Desktop support

Leadership

Formazione

Bachelor's degree

Strumenti

ITSM tools

Descrizione del lavoro

Systems Administrator (Senior)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity:

CACI is seeking a Senior Systems Administrator for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities:

• Coordinate Total Ticket Ownership (TTO) activities across DT/EA/CST by performing and coordinating root cause analysis for all tickets under full management and facilitating root cause analysis efforts across technical teams
• Provide dedicated desktop support for all DT/EA/CST users, including complex troubleshooting, managing Government-Furnished Equipment (GFE), offering limited support for mobile devices, and contributing to self-help and knowledge management resources
• Manage infrastructure operations including card printer support for domestic locations, domestic consular office systems administration, and web services administration-infrastructure supporting CA global mission
• Provide Tier II and Tier III application support including installation/deployment of applications and collaboration platform support across enterprise environments
• Perform network operations activities ensuring reliable network connectivity and availability for CA enterprise
• Coordinate root cause analysis for high or critical incidents and recurring medium-priority incidents, creating and tracking Problem Management Investigation tickets to resolution and performing trend analysis
• Review, recommend, and revise Sets of Classifications for incident categorization and resolution tracking, with Government participation and approval
• Initiate, document, log, and track change requests related to IT services, systems, and infrastructure in the Ticket Management System, following established approval workflows
• Lead technical initiatives across desktop, infrastructure, application, and network domains, mentoring junior administrators and ensuring adherence to best practices
• Function as a technical expert across multiple project assignments, planning and leading major technical assignments while supervising systems administration staff

Qualifications:

Required -

• Bachelor's degree + 8 years of experience in related fields, such as systems administration, infrastructure management, IT operations, desktop support, or network administration; equivalencies considered.
• Active Secret Clearance
• Proven experience with IT Service Management (ITSM) tools and methodologies, including Total Ticket Ownership (TTO) and problem management
• Demonstrated expertise in desktop support, infrastructure operations, application deployment, and network administration
• Strong knowledge of root cause analysis, change management processes, and incident categorization
• Excellent leadership abilities with proven experience planning and leading technical operations, functioning as a subject matter expert, and supervising systems administration teams

Desired -

• Prior experience supporting federal agencies, especially the Department of State
• Professional certifications such as ITIL Expert, Microsoft Certified: Windows Server Hybrid Administrator, CompTIA Network+, or similar technical certifications
• Experience with collaboration platforms, Government-Furnished Equipment (GFE) management, and multi-domain IT support
• Knowledge of Ticket Management Systems, knowledge base development, and experience supporting geographically distributed user communities

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect:

• A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
• A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our le