Systems Administrator I (REMOTE)

Contegix; Washington (District of Columbia); Remote; USD 68,000 - 72,000; Full time

Job summary

Join a dynamic team at an innovative company dedicated to excellence in customer service and technical support. As a System Administrator I, you will play a crucial role in managing systems and ensuring customer satisfaction through effective incident resolution and proactive performance improvements. This position offers the opportunity to work with a variety of technologies in a fast-paced environment, where your contributions will be valued and recognized. Enjoy a supportive atmosphere that encourages professional growth and collaboration, making a significant impact on the success of projects within the public sector. This is a fantastic opportunity to advance your career while making a difference.

Benefits

Health Insurance

Flexible Paid Time Off

Company-Paid Life Insurance

Short-term and Long-term Disability

401K with Company Match

Immediate Vesting for Eligible Employees

Optional Employee-Paid Benefits

Qualifications

• 1+ year of experience in Linux/Windows environments required.
• Knowledge of Drupal, WordPress, and Atlassian products is essential.

Responsibilities

• Manage multiple assignment queues and ensure timely incident resolution.
• Monitor system performance and respond to service requests promptly.

Skills

Linux Administration

Windows Server Administration

Customer Service

Troubleshooting Skills

Communication Skills

Multitasking

Education

Bachelor's Degree in Computer Science or related field

Tools

PostgreSQL

MySQL/MariaDB

MSSQL Server

RedHat

CentOS

Debian

Ubuntu

Rocky Linux

IIS

Apache

Job description

Customer Operations
Washington D.C., United States

Are you looking to join a growing company that serves as a platform for you to do the best work of your career? At Valiantys Federal we find joy in our team environment that weaves together best practices and shatters the myth that distance limits innovation. We partner with employees to unlock opportunities in an environment of respect, curiosity, and dedication to excellence.

Valiantys Federal, an Atlassian Platinum Solutions Partner, delivers tailored solutions that meet each client’s unique needs. We dive into exciting work opportunities within the United States public sector; Military, Department of Defense (DoD), Intelligence Community (IC), State and Local Education (SLED), Aerospace, Healthcare, and beyond. Our commitment to staying on the cutting edge of technology supports the curiosity, expertise, and passion demonstrated in every single project.

The System Administrator I will be responsible for managing their time appropriately while monitoring multiple assignment queues, their personal queue of open tickets, and providing continuous follow up to ensure timely incident resolution and customer satisfaction. The optimal candidate will have experience working in a fast-paced technical environment with a proven track record of exceeding performance metrics and delivering exceptional customer service.

Responsibilities:

• Respond to the Operations telephone line, online incident system, online chat and other communications methods that may be implemented.
• Analyze customer environments for possible opportunities to improve performance and/or solve issues before and/or after client requests.
• Internal/External projects assigned by management.
• Perform active monitoring of system and capacity monitoring systems. This position must acknowledge, react, and remedy any alerts in the monitoring system. You will attempt to troubleshoot any service interruptions so that a full report can be made to the client. After Action reports (AARs), both internal and external, are required for all production outages.
• Monitor service requests as they are submitted to ensure timely responses. Ensure that all SLA commitments are met.
• Provide administration and maintenance of production servers running RedHat, CentOS, Debian, Ubuntu, Rocky Linux and Windows Server.
• Backup, administer, and troubleshoot PostgreSQL, MySQL/MariaDB and MSSQL Server.
• Support a variety of software solutions including, IIS, Exchange, MSSQL Server, SharePoint, Active Directory, Apache, PHP, MySQL, PostgreSQL, and Varnish.
• Ensure proper documentation on all service requests including completed tasks, testing procedures followed, and recommended follow-up or next actions needed.
• Interact with multiple departments daily.
• Follow strict operational procedures.
• Perform other duties as assigned or required.

Qualifications:

• A minimum of 1 year of experience maintaining both systems and hardware in Linux (LAMP)/Windows Server environments is required.
• Knowledge of some combination of Drupal, WordPress, Magento, Node.js, OpenStack, Atlassian Products, MySQL, Windows Server, MSSQL Server is required.
• Installing, configuring, and maintaining software and supporting a broad range of customers.
• Open-Source Software configuration and administration.
• A strong sense of responsibility and initiative along with the desire to learn and improve.
• Prioritize and organize tasks carefully and accurately.
• Accept constructive criticism from peers.
• Excellent interpersonal oral and written communication skills.
• Flexibility to work independently and as part of a team based on shift or project.
• Dedication and commitment to delighting our customers.
• Communicate well with all levels of management and company personnel.
• Handle multiple tasks and assignments with potentially varying priorities.
• The ability to multitask, set priorities, exercise independent judgment, and work with minimal supervision.
• A desire to work with people.
• Second Shift (2nd): Monday – Friday, 4:00 PM – 1:00 AM ET.
• Participation in the on-call rotation is required.

The responsibilities of this position require access to sensitive information about Valiantys Federal and Customer systems, including Federal proprietary information, protected health information, personally identifiable information, and security relevant information. You will be required to safeguard any information you are exposed to and comply with any special handling requirements and reporting procedures.

The salary range is between $68,000 - $72,000 (Salary to be determined by candidate’s education, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). Valiantys Federal offers an excellent benefits package for full-time employees which includes health insurance choices, flexible paid time off, and company-paid life insurance and short-term and long-term disability. Valiantys Federal offers a 401K program with a company match and immediate vesting for eligible employees. Valiantys Federal also offers other optional employee-paid benefits.

Valiantys Federal professionals are committed to excellence. We strive to be experts in our chosen fields and to be knowledgeable consultants who understand our clients’ needs and work creatively to leverage technology for their competitive advantage. Visit our website for additional information, www.valiantysfederal.com.

An Equal Opportunity Employer

Valiantys Federal participates in the E-Verify program. Therefore, any employment with Valiantys Federal will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.