System Administrator I (US Remote) Remote - US

Enclustra; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a proactive System Administrator to join their dynamic team. In this pivotal role, you will provide both onsite and remote IT support, ensuring clients receive exceptional technical assistance. Your responsibilities will include troubleshooting a variety of systems, from operating systems to networking issues, while maintaining high standards of service. This position offers a competitive pay rate and a range of benefits, including paid time off and professional development opportunities. If you're a collaborative problem-solver with a passion for technology, this is the perfect opportunity for you to make a significant impact in a growing company.

Benefits

Paid US Holiday

Paid Time Off

Life and Accident Insurance

Accident and Disability Coverage

Company-paid training and certification

Retirement Security

Health & Wellness Program

Salary Advancement

Qualifications

• Minimum of three years experience in IT Support or a similar role.
• Proficient in supporting various business applications and cybersecurity.

Responsibilities

• Provide onsite and remote IT support for technical issues.
• Resolve workstation, server, and networking issues efficiently.

Skills

Windows Troubleshooting

Mac OS Troubleshooting

Networking Knowledge

Customer Service Skills

Problem Solving

Experience with Managed Service Providers

Education

Active Server Certifications

Tools

VMWare

Hyper V

M365

Azure

SAGE ERP

QuickBooks

MS Office

Adobe

Active Directory

Backup Software

Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license and access to a vehicle for client visits.

Job KPIs

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
• Utilization: The percentage of time that you are on the clock and billing time to client tickets.
• CSAT: Scores filled out by clients using the rating system in tickets.

Compensation:

Pay rates start at $28.36/hr up to $32.18/hr and vary by experience and location.

• Paid US Holiday
• Paid Time Off
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Retirement Security
• Health & Wellness Program
• Salary Advancement

Apply for this job

* indicates a required field