Systems Administrator I: IT Operations & End-User Support

Virginia Commonwealth University Health Systems; Richmond (VA); On-site; USD 59,000 - 88,000; Full time

Job summary

Virginia Commonwealth University Health Systems in Richmond, VA seeks Systems Admin I to perform system administration, asset management, and performance tuning, collaborating with vendors and clinical teams to configure applications and hardware.

This role handles troubleshooting, routine maintenance, user account management, and documentation of system changes. The ideal candidate has an Associate degree or equivalent plus 1+ year IT experience, with strong teamwork and customer service.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 1+ year IT experience.
• Ability to provide excellent user support.
• Strong documentation and organizational skills.
• Familiarity with clinical or business systems is a plus.

Responsibilities

• Install, set up and configure new enterprise systems and perform routine maintenance.
• Respond to system outages, malfunctions and technical problems.
• Maintain and patch systems; perform asset management and documentation.
• Assist users with technical issues and provide system usage guidance.
• Collaborate with vendors and application support teams to resolve issues.
• Coordinate with clinical informatics and trainers for on-site IT support.
• Proactively visit designated spaces to check in with stakeholders and ensure needs are met.
• Contribute to process improvement initiatives to enhance system performance.

Skills

Customer support

Team collaboration

Documentation

MS Office

Education

Associate degree in IT/CS

Bachelor's degree in IT/CS

Tools

Service desk software

Job description

Virginia Commonwealth University Health Systems in Richmond, VA seeks Systems Admin I to perform system administration, asset management, and performance tuning, collaborating with vendors and clinical teams to configure applications and hardware.

This role handles troubleshooting, routine maintenance, user account management, and documentation of system changes. The ideal candidate has an Associate degree or equivalent plus 1+ year IT experience, with strong teamwork and customer service.