Systems Administrator / Help Desk Support

Wostmann & Associates, Inc.; Juneau (AK); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Short-term disability

3 weeks paid vacation

Relocation assistance

Job summary

Wostmann and Associates, Inc. in Juneau, Alaska, is seeking a Systems Administrator / Help Desk Support to join our onsite team supporting state and federal clients.

This full-time role covers help desk tickets, systems administration, network, desktop, and web-based applications, plus SAN and IT security tasks. The position requires an Associate’s degree or equivalent, 3–5 years of IT experience, and ability to pass a background check.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent combination).
• 3–5 years of experience in systems administration, help desk, or related IT role.
• Hands‑on experience with software release management, patching, and system upgrades.
• Experience performing system backups, recovery, and data integrity monitoring.
• Experience supporting network, desktop, and web-based application environments.
• Familiarity with SAN administration and IT security practices.
• Ability to learn new systems quickly in a dynamic IT support environment.
• Ability to pass a standard background investigation for client facility access.

Responsibilities

• Respond to help desk tickets, calls, and emails from client staff, coordinating with the client’s IT division to resolve issues.
• Install software releases, OS updates, and patches; evaluate and resolve software-related problems.
• Perform backups and recovery, and monitor configuration to maintain data integrity.
• Provide support across network, desktop, and web-based application environments.
• Support Storage Area Network (SAN) administration and troubleshooting.
• Assist with IT security tasks, including monitoring and resolving security issues.
• Document, track, and monitor tickets to ensure timely resolution.
• Coordinate with client technical contacts on task requests and priorities.

Skills

Systems administration

Help desk support

Software release management

Patching

System upgrades

SAN administration

IT security practices

Education

Associate’s degree in IT or related field

Equivalent education/experience

Tools

VMware

Google Workspace

Cloud Storage

Job description

Systems Administrator / Help Desk Support

Location: Juneau, Alaska (required), full-time onsite. This position does not offer remote or hybrid work. Core Alaska business hours (8:00 AM – 5:00 PM Alaska Time).

Who We Are

Wostmann and Associates, Inc. (WAI) is an employee-owned IT consulting firm headquartered in Juneau, Alaska, with an additional office in Anchorage and remote staff across the Contiguous United States. Founded in 1984, WAI has spent over four decades providing software engineering, technology integration, system analysis, project management, quality assurance, and information security services to state and federal agencies and private-sector clients. As a federal HUBZone-certified firm, we deliver practical results for our customers through the informed use of information technology and a solid understanding of business needs, culture, and technical environment. We seek people with a combination of programming, consulting, and business experience.

About the Role

We are looking for a Systems Administrator / Help Desk Support professional to join our team in support of our state and federal clients. This full-time position is based onsite in Juneau, providing help desk and systems administration support across network, operating systems, desktop applications, web-based applications, storage area networks, and IT security.

Depending on the engagement, job duties may include:

• Respond to help desk tickets, phone calls, and emails from client staff, coordinating with the client’s IT division to resolve technical issues.
• Install new software releases, operating system updates, and patches; evaluate and resolve software-related problems.
• Perform system backups and recovery, and monitor system configuration to maintain data integrity.
• Provide support across network, desktop, and web-based application environments.
• Support Storage Area Network (SAN) administration and troubleshooting.
• Assist with IT security tasks, including monitoring and resolving security-related issues.
• Document, track, and monitor tickets to ensure timely resolution.
• Coordinate with client technical contacts and the client’s IT division on task requests and priorities.

Competitive compensation package

Full‑time opportunity

Medical and dental insurance

401k plan

Paid holidays, vacation

Required Qualifications

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
• 3-5 years of experience in systems administration, help desk support, or a related IT role.
• Hands‑on experience with software release management, patching, and system upgrades.
• Experience performing system backups, recovery, and data integrity monitoring.
• Experience supporting network, desktop, and web-based application environments.
• Familiarity with Storage Area Network (SAN) administration and information technology security practices.
• Ability to learn new systems, tools, and processes quickly in a dynamic IT support environment.
• Ability to pass a standard background investigation required for client facility access.

Soft Skills

• Strong problem‑solving and critical‑thinking skills, with the initiative and creativity to identify pragmatic, results‑oriented solutions.
• Excellent communication and relationship‑building skills.

Preferred Qualifications

• Experience providing IT support in a government or highly regulated environment.
• Experience administering virtualized server environments and/or Google Cloud Platform services (e.g., VMware, Google Workspace, Cloud Storage).
• ITIL Foundation certification or equivalent IT service management training.
• Experience using IT service management or ticketing platforms to track and resolve support requests.
• Prior experience as a contractor or consultant.

We offer a competitive, performance-based compensation package based on experience and skill level, along with comprehensive benefits designed to support your well‑being and work‑life balance. Benefits include health, dental, and vision insurance, 401(k) with employer match, short‑term disability coverage, and three weeks of paid vacation. WAI will consider relocation assistance for the right candidate looking to make Alaska home.