Systems Administrator – Client Technical Services

PCC; Winooski (VT); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Adoption assistance

Paid vacation

Job summary

PCC is seeking a technically skilled Systems Administrator to join the Client Technical Services team. You will maintain servers and networks, troubleshoot issues, and assist practices with reliable infrastructure planning and implementation.

The role blends hands-on administration with client-facing support, offering opportunities to work across networks, servers, and cloud environments while contributing to PCC’s mission of enabling pediatric care.

Qualifications

• Hands-on experience administering and troubleshooting servers that support critical business operations.
• Experience configuring, supporting, and maintaining business-class firewalls, switches, and wireless networks.
• Solid understanding of TCP/IP networking and services, including DHCP, DNS, and VLANs.
• Desktop support experience with Windows and macOS.

Responsibilities

• Maintain and improve client infrastructure, including servers and networks for PCC clients.
• Provide friendly, professional technical support by phone, email, and tickets; coordinate with PCC Specialists for escalations.
• Document work in Tuleap and PCC intranet wiki; share knowledge with team and clients; protect sensitive information.

Skills

Server administration

Networking

Firewall configuration

Windows/macOS support

TCP/IP

Troubleshooting

Communication

Tools

Proxmox

ZFS

Git

Bash

Perl

Python

Job description

Help pediatric practices keep their technology running smoothly so they can focus on caring for children.

PCC is seeking a technically skilled, service-oriented Systems Administrator to join our Client Technical Services (CTS) team. You’ll maintain the servers and networks our clients depend on, solve technical problems, and help practices plan and implement reliable infrastructure.

This role combines hands‑on systems administration, networking, and direct client support. We welcome candidates whose relevant experience comes from systems administration, network administration, infrastructure support, or technical support roles with substantial server and networking responsibilities.

What you’ll do

Maintain and improve client infrastructure

• Troubleshoot and resolve problems with PCC-provided hardware, operating systems, networks, and related products.
• Coordinate and perform server and network hardware installations and upgrades, remotely and at client offices.
• Travel to client offices for installations and upgrades as needed.
• Configure, prepare, and ship physical servers and network equipment.
• Provision and administer cloud‑hosted servers on Google Cloud Platform and/or AWS.
• Perform preventive maintenance on client servers and networks.
• Help manage hardware warranty contracts and receive and ship client equipment.

Support clients and collaborate with colleagues

• Provide friendly, professional technical support by phone, email, and support tickets.
• Handle escalated tickets in partnership with PCC Technical Specialists.
• Coordinate technical work with clients and third‑party vendors.
• Advise clients on hardware selection, internet connectivity, connections between offices, and network planning.
• Communicate clearly with clients who have varying levels of technical knowledge.

Document and share your work

• Record work in help‑desk tickets and PCC’s Tuleap project management system.
• Create and maintain practical technical documentation for colleagues and clients in our intranet wiki.
• Share knowledge and information to help the team solve problems and support clients effectively.
• Protect confidential, sensitive, and protected information.

What you’ll bring

• Hands‑on experience administering and troubleshooting servers that support critical business operations.
• Experience configuring, supporting, and maintaining business‑class firewalls, switches, and wireless networks.
• A solid understanding of TCP/IP networking and services, including DHCP, DNS, and VLANs.
• Desktop support experience and a working knowledge of Windows and macOS.
• A thoughtful, methodical approach to troubleshooting and strong attention to detail.
• The ability to communicate positively and effectively, verbally and in writing, with clients, coworkers, and leadership.
• A collaborative approach, a willingness to share knowledge, and an interest in learning from others.
• A commitment to reliable client service and PCC’s mission: to remove the obstacles that prevent pediatricians from taking care of children.

Helpful additional experience

• These skills are valuable, but they are not required to apply:
• Linux server administration, particularly Red Hat, CentOS, or Rocky Linux.
• Bash, Perl, and/or Python scripting.
• Proxmox virtualization and the ZFS filesystem.
• Git version control.

PCC’s Benefits

• In addition to health, dental, vision, 401k, and life insurance for employees, PCC offers medical insurance for domestic partners and civil union couples, as well as reimbursement for home internet, cellular plan, laser eye treatment, fitness and wellness expenses, charitable donation matching, AAA Plus membership, frequent catered lunches, and more. PCC supports families with an adoption assistance program, extended paid holiday time off, and paid family leave options.

PCCers currently enjoy a hybrid workplace model with the options of meeting remotely and on‑site at PCC’s office in Winooski, Vermont. Applicants should expect to be based in Vermont, within commuting distance of Winooski.

No phone calls, please.
AA/EOE