Systems Administrator Advisor

General Dynamics Information Technology; St. Louis (MO); On-site; USD 85,000 - 110,000; Full time

Job summary

General Dynamics Information Technology in St. Louis, MO seeks a Systems Administrator Advisor to support enterprise IT for a high-security intelligence customer. The role emphasizes desktop support, system reliability, and collaborative problem solving in a fast-paced environment.

The ideal candidate has 5+ years of experience, a BA/BS, and certifications like Security+ or CASP and ITIL v4 Foundations, with TS/SCI eligibility. Willingness to work on-site at customer site is required.

Qualifications

• BA/BS (or equivalent experience).
• 5+ years of experience.
• Security+ or CASP.
• ITIL v4 Foundations.

Responsibilities

• Provide excellent technical support to end-users and maintain desktop systems.
• Resolve issues for on-site and remote users and coordinate upgrades.
• Perform advanced software installations and OS upgrades.
• Configure and maintain networked computer systems and hardware.
• Lead and guide less-experienced personnel on workstation/server data integrity matters.
• Conduct complex hardware and software audits to ensure standards compliance.
• Strong written and verbal communication with technical and non-technical colleagues.

Skills

VDI

Windows 11

Windows 10

End User Hardware

Desktop Image Management

Email Support

Software Support

Strong Communication

Education

BA/BS or equivalent

5+ years experience

Tools

Citrix

SMS

SCCM

Windows 7/10/11

Job description

Transform technology into opportunity as a Systems Administrator Advisor with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator Advisor you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in St. Louis, MO.

HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT

As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands‑on support for desktop environments.

In this role, a typical day will include:

• Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
• Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluates and assesses existing systems and plans long term strategies.
• Configure and maintain networked computer system, including hardware, system software, and applications
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
• Train end-users on the proper use of hardware and software. May training large groups of end users.
• May coach and review the work of less-experienced professionals.
• May serve as a team or task leader (Not a people manager)
• May require after hour support or weekend support for mission, program and special project support

WHAT YOU'LL NEED TO SUCCEED:

• Knowledge in one or more of the following areas:
  • Thin Client using Virtual Desktop Infrastructure (VDI) Technology
  • Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
  • End User Hardware
    • Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone,
  • Desktop Image Management
  • Home Directory and Profile Support Services
  • E-mail Support Services
  • Software Support Services
  • Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM
• Excellent troubleshooting capabilities
• Strong communication skills
• Strong work ethic and attention to detail
• Strong writing skills (consistently document work completed)
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to move and lift computers, printers, monitors, and other hardware
• Team player and willing to share knowledge and learn from others to ensure team's success
• Enthusiasm and ability to adapt to new and changing technologies

Education/Experience Requirement:

• BA/BS (or equivalent experience)
• 5+ years of experience

Certifications:

• Security+ or CASP
• ITIL v4 Foundations

Location: Customer Site

US Citizenship Required