Systems Administrator 3

State of Georgia; United States; Hybrid; USD 75,000 - 85,000; Full time

Job summary

State of Georgia is seeking a Senior System Administrator to join DOAS. The role provides hands‑on IT support, maintains core applications and infrastructure, and guides complex issues to resolution.

You will work with Office365, AD, Exchange, and Teams, while coordinating with vendors and leading documentation efforts. The position offers hybrid work, occasional travel, and a salary range of $75,000–$85,000 based on experience.

Qualifications

• Experience with Office365, AD, Exchange Server and Windows Server environments.
• Strong Powershell scripting and task automation abilities.
• Exposure to ITIL or ITSM practices and documentation.
• Experience coordinating with third‑party vendors and providing complex issue resolution.
• Microsoft certifications are desirable.

Responsibilities

• Escalate and resolve complex hardware, software, and network issues.
• Coordinate support with external vendors for advanced problems.
• Manage and support core IT systems including Office365, AD, Exchange, Teams, VPN, RDP, Windows OS.
• Develop documentation and improve IT service delivery.
• Lead or participate in AD upgrades, migrations, and security improvements.

Skills

Office365

Active Directory

Exchange Server

Windows OS

VPN

RDP

Powershell

DNS/DHCP

Microsoft Teams

Education

Bachelor's degree + 5 years of related experience

Associate's degree + 5 years of related experience

Seven years of related experience

Tools

Group Policy

Azure AD

AD FS

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: Systems Administrator 3 Agency: Department of Administrative Services Job Requisition ID: JR0000007160 Shift: Not Applicable (United States of America) Compensation Details: $75,000 - $85,000

Job Description: (Hiring salary will be based on experience, credentials, pay equity, and statewide rules.)

GENERAL DESCRIPTION

DOAS is seeking an experienced Senior System Administrator to provide hands‑on technical expertise as part of a team of systems analysts and systems administrators. This role is pivotal in supporting end‑users with their IT needs and ensuring the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure. The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third‑party vendors, and implement solutions that enhance overall IT service delivery.

Job Responsibilities

• Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
• Collaborate with Third‑Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
• Support Core IT Systems: Ensure proper management and support of technologies including Office365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
• Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
• Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.

Required Knowledge, Skills and Abilities

• Proven expertise in Office365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams.
• Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including: Understanding of Windows Client and Windows Server in production environments. Configuration of Windows Infrastructure via Group Policy and/or scripts. Adept at using Powershell to automate and execute tasks. Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP. Microsoft Enterprise Mobility Suite / Enterprise Mobility + Security (EM+S) a plus.
• 3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
• 2+ years of experience with Office/Microsoft365 with at least one year of experience migrating mailboxes.
• 1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers Sharepoint2019 and higher Administrative experience is a plus.
• Strong troubleshooting and problem‑solving skills, with the ability to resolve complex technical issues efficiently.
• Experience in coordinating with third‑party technical support vendors.
• Proficiency in creating and maintaining technical documentation.
• Relevant Microsoft certifications (e.g., Windows Server, Office365, Azure) are highly desirable.
• Solid understanding of IT service management and ITIL best practices is a plus.
• Track record of continuous learning and adapting to new technologies.

Minimum Entry Qualifications

• Bachelor's degree in a related field from an accredited college or university AND Five years of related experience OR Associate's degree in a related field from an accredited college or university AND Five years of related experience OR Seven years of related experience

Preferred Qualifications

• Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the following items below.
• Proven experience in supporting O365, AD, Exchange Server, Windows Operating Systems, desktop deployment and MS Teams.

This position may require occasional travel. Completion of a pre-employment background check is required. DOAS participates in a hybrid work environment and Telework is encouraged with some days in the office required.

DOAS is an equal opportunity employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

The Georgia Department of Administrative Services is committed to providing an inclusive and accessible experience to everyone, including those with disabilities. If you require a reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact Kristen Matekenya at [e-mail] or 404-463-6773.

When applying for this position, you will be asked if you meet the minimum qualifications for this position as stated below and may possibly be presented with additional questions to assess preferred qualifications. Preference will be given to applicants who meet one or more of the preferred qualifications and have demonstrated relevant experience clearly indicated in their work history.

Minimum Qualifications: High school diploma/GED and two (2) years of experience at the lower level Systems Administrator 2 (ITP041) or position equivalent.