IT Enterprise Bus Analyst Supv

Georgia Department of Revenue; Atlanta (GA); Hybrid; USD 85,000 - 95,000; Full time

Job summary

The Georgia Department of Administrative Services is seeking an IT Enterprise Bus Analyst Supervisor to lead a team of Business Analysts. You will oversee end-user support, release management, and process optimization across P-Card, requisitions, and catalogs. The role requires strong supervisory, analytical, and communication skills and will coordinate with vendors and business leaders to deliver enterprise procurement improvements.

Qualifications

• Bachelor’s degree or higher in IT, IS, Business, CS or related field.
• Experience supervising Business Analysts, application teams, product teams, or other technology professionals.
• Experience managing multiple concurrent enterprise application initiatives with planning, milestones, and risk tracking.
• Experience leading release management, application enhancements, process optimization, testing, integrations, or issue resolution.
• Experience supporting enterprise procurement applications and working with business leaders, vendors, and technical teams (P-Card, supplier management, sourcing, contracts, catalogs).

Responsibilities

• Manage a team of Business Analysts handling end-user support, release management, and application enhancements.
• Create executable work plans with scope, milestones, risks, and completion criteria.
• Supervise staff with goals, delegation, and coaching.
• Document requirements, evaluate system behavior, and analyze data flows and dependencies.
• Develop test plans, test cases, UAT, and defect tracking for new or changed functionality.
• Coordinate with stakeholders to resolve issues and complete initiatives.
• Maintain status reports, risks, and documentation for progress tracking.
• Ensure user guides and training materials are ready before deployment.

Skills

Supervisory skills

Stakeholder management

Communication

Analytical thinking

Education

Bachelor’s degree or higher in Information Technology, Information Systems, Business Administration, Computer Science, or related field

Associate degree and five years of related experience or five years of job-specific experience

Tools

JAGGAER

Workday

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia’s more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title

IT Enterprise Bus Analyst Supv

Agency

Department of Administrative Services

Job Requisition ID

JR0000006471

Shift

Not Applicable (United States of America)

Compensation Details

$85,000 - $95,000

Job Description

(Hiring salary will be based on experience, credentials, pay equity, and statewide rules.)

GENERAL DESCRIPTION

The IT Program Manager manages operational and technology initiatives for the applications and business processes supporting the State Purchasing Division. Reporting to the Procurement Portfolio Manager, the position turns portfolio priorities into coordinated work across Tier 2 support Business Analysts, project Business Analysts, and subject matter experts for P-Card, requisitions, purchase orders, suppliers, sourcing, contracts, and catalogs. The position directly supervises state employees and coordinates other assigned resources. Work includes release management, application and process optimization, enhancements, testing, issue resolution, implementation, and operational readiness. The successful candidate must combine disciplined execution, effective team leadership, and technical understanding.

JOB RESPONSIBILITIES

• Manage a team of Business Analysts responsible for executing initiatives such as end user support, release management, application enhancements, process optimization, recurring issue resolution, integrations, and implementation of new capabilities.
• For each initiative, create executable work plans that define scope, expected outcomes, assignments, milestones, dependencies, risks, and completion criteria.
• Directly supervise a team by setting goals, assigning work, monitoring performance, and providing coaching and development
• Apply business analysis and technical judgment to document requirements, evaluate system behavior, understand integrations and data flows, identify dependencies, and support root-cause analysis.
• Develop or coordinate test plans, test cases, user acceptance testing, defect tracking, and validation of production results for new or changed functionality.
• Ensure recurring application and integration issues are documented, assigned, investigated, resolved, and incorporated into future application, process, training, or support improvements.
• Coordinate with business leaders, vendors, technology teams, support organizations, and other stakeholders to resolve issues and complete initiatives.
• Maintain clear status reporting, decision records, risks, action items, and documentation so the Procurement Portfolio Manager and other stakeholders can monitor progress and address barriers.
• Ensure user guides, support procedures, training materials, and knowledge transfer are completed before new or changed functionality moves into ongoing operations.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to manage multiple concurrent initiatives and move work from assignment through completion.
• Supervisory skills, including delegation, performance management, coaching, team development, and accountability.
• Knowledge of business analysis, process improvement, application lifecycle management, and release management practices.
• Technical understanding of enterprise applications, software environments, integrations, data flows, testing, deployment, and incident resolution.
• Ability to analyze operational and technical problems, identify root causes and dependencies, and coordinate practical solutions.
• Strong written and verbal communication, meeting facilitation, documentation, and stakeholder-management skills.
• Ability to establish priorities, organize work across resources with different specialties, and provide clear and accurate status reporting.

This position may require occasional travel.

Completion of a pre-employment background check is required.

DOAS participates in a hybrid work environment and

Telework is encouraged with some days in the office required.

MINIMUM ENTRY QUALIFICATIONS

High school diploma/GED and five (5) years of related experience, which includes three (3) years in a managerial or supervisory role;

OR

one (1) year of experience at the lower level IT Program Manager 1 (ITM050) or position equivalent.

–Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

PREFERRED QUALIFICATIONS

• Bachelor’s degree or higher in Information Technology, Information Systems, Business Administration, Computer Science, or a related field.
• Experience supervising Business Analysts, application teams, product teams, or other technology professionals.
• Experience managing multiple concurrent enterprise application, operational support, or technology initiatives, including planning work, assigning responsibilities, tracking milestones, and resolving risks and dependencies.
• Experience leading release management, application enhancements, process optimization, system testing, integrations, or technical issue resolution.
• Experience supporting enterprise procurement applications and building effective relationships with business leaders, vendors, and technical teams. Relevant areas include P-Card, supplier management, sourcing, contracts, catalogs, on eProcurement platforms such as JAGGAER or Workday.

DOAS is an equal opportunity employer

The Georgia Department of Administrative Services is committed to providing an inclusive and accessible experience to everyone, including those with disabilities. If you require a reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact Kristen Matekenya at [e-mail] or 404-463-6773.

When applying for this position, you will be asked if you meet the minimum qualifications for this position as stated below and may possibly be presented with additional questions to assess preferred qualifications. Preference will be given to applicants who meet one or more of the preferred qualifications.

Minimum Qualifications

Associate degree and five (5) years of related experience or five (5) years of job-specific experience, including system analysis, design and development, and relationship management.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.