An IT solutions company is seeking a skilled Tier II and III Support Technician to provide expert support for Microsoft-based systems in Washington, DC. The ideal candidate will have over 5 years of experience in a technical support role, a Bachelor’s degree in a related field, and strong knowledge of Windows Server, Active Directory, and virtualization technologies. Responsibilities include managing system configurations, troubleshooting technical issues, and deploying applications as needed.
Qualifications
5+ years of experience in Tier II and III support.
Experience in installing and configuring Microsoft-based systems.
Ability to manage and deploy desktop applications.
Skills
Windows Server administration
Windows Active Directory
Group Policy Management
VMWare ESXI
Hardware and software maintenance
Education
Bachelor’s degree in Information Technology or related field
Tools
WSUS
Linux (Ubuntu, CentOS)
Mac OS X
Job description
5+ years of directly related experience in Tier II and Tier III support installing, configuring and supporting Microsoft-based systems, both virtual and physical
Bachelor’s degree in Information Technology, Computer Science or other related discipline. Years of experience may be used to substitute for education requirement
Qualifications
Strong Skills/Knowledge:
Windows Server 2003, 2008, 2008 R2, 2012, 2012 R2 administration
Hands-on experience managing Windows Active Directory Services
Demonstrated experience Dimitri with WSUS and preferred experience with automated patch management
Demonstrated experience with Group Policy Management, to include creation of policies, troubleshooting and maintaining
Experience with imaging Windows workstations
Ability to provision systems in VMWare ESXI 6.0+
Extensive knowledge of Server and PC hardware and software maintenance
Additional Information
Linux administration with Ubuntu server and CentOS
Mac OS X administration, imaging
Analyzing requirements for deployment of new desktop applications, creating deployment plans and automation processes for new applications