Systems Administrator

Ethnos.ca; United States; On-site; Full time

Job description

Explore all available roles. All positions in Ethnos except church-planting roles are available to associates.

Purpose: This ministry role assists with the maintenance and support of all Ethnos360 on-premises systems and infrastructure in collaboration with Infrastructure team members. This includes helping to maintain the Home Office datacenter and handling issues escalated through help desk requests. The individual in this ministry role will assist in creating and implementing policies and procedures consistent with Ethnos360 goals, industry best practices, and other regulatory requirements. This ministry contributes to the proper function of Ethnos360 as we assist the local church in planting mature churches among least reached people groups.

Responsibilities: Responsibilities will be explained in detail upon inquiry.

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience:
  • Must have a high school diploma or GED
  • Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience
  Technical Qualifications:
  • CompTIA Server+ (Preferred)
  • CompTIA Security+ (Preferred)
  • Microsoft Certified: Windows Server Hybrid Administrator Associate (Preferred)
  • PowerShell and Advanced PowerShell for Automation (Preferred)
  Other needed experience and qualifications will be explained upon inquiry.

Purpose: The IT Project Manager coordinates with the IT Leadership team to plan, prioritize, and coordinate IT projects that will meet the needs of the IT Division. The Project Manager works closely with IT staff, other Ethnos360 staff, and vendors to bring projects from start to completion. The IT Project Manager works with the Director of IT and the IT Leadership Team to develop strategies and procedures to execute IT projects. This Project Manager ensures the efficient execution of projects in the IT division, both at the enterprise and department level. This Project Manager plays an important role in supporting Ethnos360’s goal of planting mature churches among least‑reached people groups around the world by ensuring that Ethnos360 members can minister effectively, unhindered by technical issues.

Responsibilities:

• Assists the IT Leadership Team in developing both short‑term and long‑term strategies related to the Information Technology Division’s use of project management
• Provides resource allocation guidance to the IT Leadership Team as they prioritize projects for Ethnos360 IT
• Serves as a project manager for major enterprise projects that Ethnos360 IT is completing
• Works with department and center directors to plan and execute projects under their purview
• Works to establish and enforce organizational standards related to task and project management
• Works with project teams to ensure that tasks are being completed on schedule
• Escalates roadblocks and staff performance issues to IT Directors, when needed
• Facilitates regular project planning and status meetings for assigned projects
• Works to promote a culture of teamwork, cooperation, enthusiasm, and customerservice among IT Team members
• Engages with vendor representatives to create and coordinate appropriate time expectations for project tasks
• Regularly meets with the Director of IT to report on the efficiency of IT project management and to provide updates on specific project statuses
• Facilitates any necessary training for staff related to task management and project completion
• Participates in team meetings
• Stays current with project management best practices by attending classes, reading publications, joining professional peer groups, etc.
• Participates in training and staff development activities
• Maintains confidentiality of highly sensitive information (which may include financial and/or personnel related information)
• Performs other related duties as is required by the supervisor

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience:
  • Must have a degree in Computer Science, Business Management or a related Information Technology field, A+ certification, or equivalent work experience
  Technical Qualifications:
  • Agile/Scrum project management
  • 2+ years of experience working in information technology, supervising technology teams, and overseeing large information technology projects
  • Experience in office administration, including vendor and contract management operations
  Additional Qualifications:
  • Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements
  • Solid knowledge of Windows and Microsoft 365 services and applications (Word, Excel, Teams, Outlook, etc.)
  • Familiarity with CIS 18
  • Basic knowledge of computer hardware
  • Ability to take initiative and solve problems
  • Willing to contribute ideas to assist in process improvement and be an approachable team player
  • Ability to understand and apply principles, theories, and concepts of information technology in their daily work activities
  • Self‑motivated with the ability to work independently and to carry out assignments to completion
  • Ability to follow instructions, routines, and best practices in daily work with a strong attention to detail and accuracy
  • Willingness to continually learn and improve in technological and communication skills
  • Strong written and verbal communication skills that enable effective collaboration within the IT Division as well as with external individuals
  • Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
  • Strong knowledge of project management principles and/or project management certifications
  • Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, software development, and telecommunications systems
  • Leadership skills with the ability to work effectively with others and promote a culture of teamwork, cooperation, enthusiasm, and customer service
  • Ability to organize, prioritize and complete multiple types of administrative tasks; strong attention to detail and accuracy; persistent follow-through skills
  • Excellent leadership and decision‑making skills

Purpose: The Helpdesk Support Technician provides hardware and software support for Ethnos360 members in the USA and worldwide. The Helpdesk Support Technician also invests time each day on projects that advance the IT needs of Ethnos360. The Helpdesk Support Technician plays an important role in supporting Ethnos360’s goal of planting mature churches among least reached people groups around the world by ensuring that Ethnos360 members are able to minister effectively, unhindered by technical issues.

Responsibilities:

• Responds to assigned tickets and tasks in a timely manner
• Elevates help desk tickets to senior support technicians and IT specialists when appropriate
• Keeps current with best practices relating to customer care and user support
• Updates or creates existing instructional documentation as needed
• Maintains an understanding of Windows 11, Office 365, and Microsoft applications
• Maintains an understanding of Windows accounts and Outlook profiles.
• Maintains an understanding of Remote Monitoring and Management software used by the team (such as NinjaOne, Quick Assist, and Microsoft Teams) for end‑user remote support
• Keeps current with existing Help Desk articles, solutions, and canned responses and use when appropriate
• Participates in meetings
• Participates in training and staff development activities
• Performs other related duties required by the supervisor

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience:
  • Must have a high school diploma or GED
  • Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience
  Technical Qualifications:
  • Microsoft IT Support Certification (Preferred but not required)
  • HDI Customer Support Representative (Preferred but not required)
  Additional Qualifications:
  • Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements
  • Basic knowledge of Windows and Microsoft 365 services and applications (Word, Excel, Teams, Outlook, etc.)
  • Basic knowledge of computer hardware (laptop, desktop, printer, monitor, NIC, etc.)
  • Basic knowledge of ticketing systems and customer support principles
  • Ability to take initiative and solve problems
  • Willing to contribute ideas to assist in process improvement and be an approachable team player
  • Ability to understand and apply principles, theories, and concepts of information technology in their daily work activities
  • Self‑motivated with the ability to work independently and to carry out assignments to completion
  • Ability to follow instructions, routines, and best practices in daily work with a strong attention to detail and accuracy
  • Willingness to continually learn and improve in technological and communication skills
  • Good communications skills – Helping our end users with technical problems at their level of understanding

Purpose: The Cybersecurity Analyst works in partnership with the Cybersecurity and Compliance Officer in responding to security and compliance related issues and inquiries. This role is to monitor, detect, and investigate security incidents as directed by the Cybersecurity and Compliance Officer. This role contributes to the proper function of Ethnos360 as it assists the local church in planting mature churches among least reached people groups.

Responsibilities:

• Actively monitors network, systems, and applications for unusual or suspicious activities
• Reviews, investigates, and responds to security alerts generated by security tools used by Ethnos360
• Analyzes logs from various IT Infrastructure and IT Application resources to detect potential security incidents or anomalies
• Monitors network traffic for signs of unauthorized access, malware, or other threats
• Identifies and classifies security incidents based on severity and potential impact
• Executes predefined containment strategies to minimize damage during a security incident
• Escalates more severe incidents for root cause analysis to understand attack vector, tactics, and objectives of an incident
• Assists in removal of malware or other threats from infected systems and in restoring normal operations
• Stays updated on latest cybersecurity threats and attack trends
• Works with the IT Division to prioritize mitigation of identified vulnerabilities
• Helps to enforce Ethnos360 cybersecurity policies and ensures compliance with approved frameworks
• Assists in planned internal or external audits to ensure security controls are being well maintained
• Participates in team meetings as required
• Stays up to date with best practices
• Participates in training and staff development activities
• Maintains confidentiality of highly sensitive information
• Performs other duties as assigned by the Cybersecurity and Compliance Officer

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience:
  • Must have a high school diploma or GED
  • Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience
  Technical Qualifications:
  • COMPTIA Security+ (Preferred)
  • Comptia Network+ or equivalent experience (Preferred)
  • Microsoft Azure Certifications (Preferred)
  Additional Qualifications:
  • Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements
  • Basic knowledge of Windows and Microsoft 365 services and applications (Word, Excel, Teams, Outlook, etc.)
  • Basic knowledge of computer hardware
  • Working knowledge of compliance issues
  • Familiarity with CIS 18
  • Experience with various regulatory compliance requirements (SOX, HIPAA, etc.)
  • Understanding of PowerShell
  • Experience working with DNS and DHCP, 1‑2 years
  • Experience working with Microsoft Active Directory and Azure Active Directory (1‑3 years)
  • Experience working with Windows Software Update Services (1‑3 years)
  • Ability to take initiative and solve problems
  • Willing to contribute ideas to assist in process improvement and be an approachable team player
  • Ability to understand and apply principles, theories, and concepts of information technology in their daily work activities
  • Self‑motivated with the ability to work independently and to carry out assignments to completion
  • Ability to follow instructions, routines, and best practices in daily work with a strong attention to detail and accuracy
  • Willingness to continually learn and improve in technological and communication skills
  • Strong written and verbal communication skills, including the ability to effectively communicate with internal and external individuals

Purpose: This role is responsible for the installation, configuration, and ongoing maintenance of network information systems. This may include the research, coordination, configuration, testing, and documenting components for data, wireless, video, and voice networks that are used across Ethnos360 US locations. This role contributes to the proper function of Ethnos360 as it assists the local church in planting mature churches among least reached people groups.

Responsibilities:

• Responsible for management/maintenance/support and monitoring of the organization’s networking infrastructure and systems (LAN, WAN communications, switches, routers, firewalls, VPN, wireless systems, etc.)
• Troubleshoots technology related problems that may include carrier issues, routing and switching issues, datacenter performance, packet loss, latency issues, system connectivity and hardware failures
• Evaluates, designs and implements new networking configuration to meet business objectives as required.
• Follows standard administrative processes, and procedures for supporting production environments
• Leads network disaster recovery initiatives as required
• Assures that network security best practices are implemented and maintained to ensure business security and systems continuity by working closely with the IT Operations team to implement proper hardware, software, configurations as required.
• Performs software and hardware upgrades/patches on firewalls, network switches
• Works with 3 rd party vendors on projects
• Troubleshooting, resolving, and communicating networking issues to other employees and management
• Maintains current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
• Participates in team meetings as required
• Stays up to date with best practices
• Participates in training and staff development activities
• Maintains confidentiality of highly sensitive information
• Performs other related duties required by the supervisor

Requirements

• Other Requirements
  Required Education, Certifications, and Work Experience:
  • Must have a degree in Computer Science, Computer Engineering, or a related Information Technology field, A+ certification, or equivalent work experience
  Technical Qualifications:
  • VMware Certified Professional (Preferred)
  • (CCIE) Cisco Certified Internetwork Expert (Preferred)
  • (CCNA) Cisco Certified Network Associate (Preferred)
  • (CCNP) Cisco Certified Network Professional (Preferred)
  • COMPTIA Network+ (Preferred)
  • COMPTIA Security+ (Preferred)
  • (CWNA) Certified Wireless Network Administrator (Preferred)
  • 3‑6 years of networking experience (Preferred)
  Additional Qualifications:
  • Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements
  • Ability to take initiative and solve problems
  • Comprehensive understanding of network services and networks such as TCP/IP
  • In‑depth understanding and practical knowledge of networking systems such as LAN, firewalls, routers and printers
  • Strong technical understanding of Windows infrastructure services (e.g., active directory, GPO, DNS, DHCP) required.
  • Ability to analyze and evaluate networks, identify issues and provide solutions to ensure networks are operating efficiently
  • Ability to design, implement and troubleshoot Wi‑Fi and security infrastructure
  • Willing to contribute ideas to assist in processimprovement and be an approachable team player
  • Ability to understand and apply principles, theories, and concepts of information technology in their daily work activities
  • Self‑motivated with the ability to work independently and to carry out assignments to completion
  • Ability to follow instructions, routines, and best practices in daily work with a strong attention to detail and accuracy
  • Willingness to continually learn and improve in technological and communication skills
  • Ability to communicate technical information to other team members but also to coworkers in other departments who may not have knowledge of networking technical terminology

Purpose: The Aviation IT Director manages and maintains the IT resources at Ethnos360 Aviation. This role ensures that Ethnos360 Aviation is able to accomplish its purpose of advancing the spread of the Gospel through aviation to see a thriving church for every people.

Responsibilities:

It is the responsibility of the individual in this role to coordinate with the IT Division Function groups to fulfill the following IT functions at their center: Backup & Recovery, Cloud Services, Communication Tools, Endpoint Management, Help Desk, Identity Management, Networking, and Server & Data Center. They are also responsible for overseeing the administrative functions of Finance, Leadership, Project Management, and User Training at Ethnos360 Aviation.
Responsibilities will be explained in fuller detail upon inquiry.

Requirements

• Other Requirements
  • Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience
  • 2+ years of experience working in IT infrastructure, supervising technology teams, and overseeing information technology projects
  • Experience in office administration, including vendor and contract management operations
  • Strong Christian who is part of a local church community and who agrees to Ethnos360’s doctrinal statements
  • Ability to take initiative and solve problems
  • Willing to contribute ideas to assist in process improvement and be an approachable team player
  Additional qualifications explained upon inquiry.
  • Prior experience in using IT help desk systems
  • Strong knowledge of Microsoft products and services
  • Experience maintaining and repairing computers
  • Knowledge of Windows clients and servers
  • Experience with Microsoft Office and Office365
  • Experience with managing networking equipment
  • Experience with network and phone cabling
  • CompTIA Network+ certification (Preferred)
  • Cisco specific certifications (Preferred)
  • Microsoft certifications (Preferred)
  • Project Management Certification (PMP) preferred or can work toward attaining (Preferred)

Computer Network and Systems Administrator

Purpose: Computers are vital tools for missionaries. You can be a vital part of the missionary team using your skills as a network and systems administrator. Ethnos360 exists to assist the local church in planting mature churches among least reached people groups.

Responsibilities:

• Maintaining our office network, consisting of a number of Win 10/11 workstations.
• Maintaining wireless equipment, network router and modem.
• Performing hardware and system upgrades, locally and remotely.
• Maintaining network availability in remote locations.
• Maintain our office phone system.
• Maintain our network printers, and help as needed with daily operations.
• Assisting with communication issues, such as Internet satellite services as well as cellular data connections, cellular phone issues, etc.
• Assisting, as needed, in maintenance of computer/Internet problems of regional centers.
• Providing end user technical support in Windows and Mac MS Office as needed.
• Troubleshooting software, hardware and network issues on workstations and notebooks.

Requirements

• Other Requirements
  Honesty and integrity are an absolute must. Personal character is more important than computer skills. Some experience as a Microsoft 365 Administrator or equivalent.

Purpose: To provide software support to church planting teams. The purpose of Ethnos360 is to assist the local church to plant mature churches among least reached people groups.

Responsibilities: Installation and management of software. Also, providing consultation when operational issues arise.

Requirements

• Education Requirement
  Job Specific Training
• Other Requirements
  Knowledgeable in such programs like Paratext, Translator's Workplace, CLAware, the literacy program, and other programs that are essential to the church planting efforts.

Purpose: The purpose of Ethnos360 is to assist the local church in planting mature churches among least reached people groups.

Responsibilities: Seeking to meet the computer needs of the field office and church planters in West Africa through personal expertise and through discipleship equipping someone from a local church or community).

Purpose: This role provides for the development and support of Ethnos360 enterprise systems. This role serves to develop solutions that the organization needs either through applications/services that Ethnos360 has provided by vendors or through homegrown solution development. Ethnos360 exists to assist the local church in planting mature churches among least reached people groups.

Responsibilities:

• Provides maintenance and support of current and future enterprise software applications
• Performs or works with software vendors to install upgrades, new versions, or new features to enterprise software applications
• Works with departments to analyze needs, and then strategically plan for enhancements, upgrades, purchases, and/…
• Leverages a software development lifecycle approach for software projects by planning,managingand executing projects using project management best practices
• Works… etc. (list continues)

Requirements

• Other Requirements
  • Must have a bachelor's degree in Computer Science or related fields… etc. (truncated for brevity)

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