Systems Administrator

Advocates for Human Potential, Inc; United States; Remote; USD 80,000 - 95,000; Full time

Job summary

Advocates for Human Potential, Inc. seeks a Systems Administrator to manage IT infrastructure and ensure seamless operations. The role requires experience in system administration and strong communication skills, working in a supportive environment focused on meaningful change. Join a team committed to improving health and business systems for vulnerable populations.

Benefits

Comprehensive medical, dental, and vision insurance

Retirement plan with a 3% match

Student loan repayment assistance

Employer-paid life and disability insurance

Generous paid time off

Qualifications

• 2-4 years of experience in IT system administration.
• Strong experience with Microsoft Active Directory and Microsoft Entra ID.
• Ability to implement identity and access management protocols.

Responsibilities

• Implement and administer the organization's Enterprise Asset Management (EAM) platform.
• Administer and manage IT infrastructure, ensuring optimal performance.
• Provide after-hours support for critical issues.

Skills

Documentation

Troubleshooting

Communication

Interpersonal Skills

Customer Service

Education

Bachelor’s degree in information technology

Job description

Career Opportunities with Advocates for Human Potential, Inc.

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Are you a seasoned IT professional with a passion for harnessing technology to drive meaningful change? At Advocates for Human Potential (AHP), we're on a mission to make a lasting impact through technology.

AHP influences change in health and business systems to support vulnerable populations—from creating policy to engaging in ground-level, hands-on work. We help organizations and individuals reach their full potential through professional consulting; research, evaluation, and data analytics; technical assistance and training; and virtual solutions, publications, and events.

Our areas of expertise include behavioral health, mental health policy and services, substance use disorders, workforce development, homelessness, housing and employment programs, trauma-informed care, criminal justice, women and children, veterans, health care reform, and population health management.

As a Systems Administrator for AHP, you will be pivotal in the oversight and maintenance of critical IT infrastructure, including physical and virtual assets, telecommunication systems, and network components. Your IT expertise will help minimize downtime by ensuring stability, integrity, and efficient operations of our technology systems and will be critical in delivering a seamless working experience to our staff as we continue to grow.

Responsibilities

• Implement and administer the organization’s Enterprise Asset Management (EAM) platform to ensure an accurate inventory of on-premises and cloud assets.
• Administer, configure, deploy software, and inventory user endpoints and server assets.
• Implement and act as the primary administrator of the organization’s backup and disaster recovery platforms, including configuration, maintenance, monitoring, testing, repair, and secure recycling of backup media and devices.
• Manage and execute data recovery operations.
• Participate in the implementation of security hardening features to support compliance with regulatory and security frameworks such as CCPA, CPRA, GDPR, CIS18, and NIST CSF.
• Participate in the implementation of identity and access management (IAM) protocols and associated cybersecurity features.
• Participate in risk management assessments and mitigation planning.
• Provide after-hours support for critical issues and incidents.
• Oversee patch management processes to maintain system security and performance.
• Develop and maintain comprehensive documentation of asset inventory, infrastructure, cloud resources, and SaaS platforms, including user and cost metrics.
• Manage software license assignments to helpdesk staff and ensure license access compliance.
• Deploy, configure, administer, and manage IT infrastructure (on-premises and cloud) to support business needs and ensure optimal performance in a cloud-first environment.
• Maintain accurate inventory of all IT infrastructure components.
• Monitor and manage health and performance of on-premises and cloud infrastructure.
• Manage internal and external DNS records and wireless infrastructure.
• Coordinate infrastructure upgrades and provide after-hours support for infrastructure-related critical incidents.
• Procure, recycle, repair, and upgrade infrastructure equipment as needed.
• Implement and manage Remote Monitoring and Management (RMM) platforms.
• Administer and enhance Software-as-a-Service (SaaS) platforms.
• Administer and support Voice over IP (VoIP) systems.
• Manage software licensing operations including procurement, renewal, inventory tracking, and ensuring proper license assignment and usage.
• Administer and configure user accounts, permissions, and management systems, including maintaining an accurate user account inventory.
• Perform all other duties as assigned.

Qualifications

• Excellent documentation and troubleshooting methodologies.
• Excellent communication and interpersonal skills.
• Extensive experience with Microsoft Active Directory environments.
• Strong experience with Microsoft Entra ID.
• Strong experience with routing and switching concepts.
• Hands-on work attitude and customer service experience.

Education

• Bachelor’s degree in information technology or equivalent professional experience.

Experience

• Minimum of 2-4 years of experience in IT system administration and infrastructure management roles.

Research suggests that women and Black, Indigenous, and People of Color (BIPOC) individuals may self-select out of opportunities if they do not meet 100 percent of the job requirements. We encourage individuals who believe they have the skills necessary to thrive on our team to apply for this role.

Salary Range: $80,000 - $95,000

AHP, in an effort to be transparent with applicants about salary and in compliance with various state pay disclosure requirements, publishes the following information which is current as of the date of posting. The base salary range above represents the low and high end of the AHP salary range for this position. Actual salaries will vary and may be high or low in the range based on various factors including but not limited to location, experience, and education. The range listed is just one component of AHP’s total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, AHP provides a variety of benefits to employees, including comprehensive medical, dental, and vision insurance for you and your family, a retirement plan with a 3% match, student loan repayment assistance, employer-paid life and disability insurance, generous paid time off, and much more.

About AHP

AHP influences change in health and business systems to support vulnerable populations—from creating policy to engaging in ground-level, hands-on work. We help organizations and individuals reach their full potential through professional consulting; research, evaluation, and data analytics; technical assistance and training; and virtual solutions, publications, and events.

Our areas of expertise include behavioral health, mental health policy and services, substance use disorders, workforce development, homelessness, housing and employment programs, trauma-informed care, criminal justice, women and children, veterans, healthcare reform, and population health management.

AHP is proud to have been certified as a Great Place to Work for nine consecutive years. We earned this credential based on extensive ratings provided by employees in anonymous surveys. We value employee well-being and are actively engaged in creating an environment that supports work-life balance, self-care, and mental and emotional health.

AHP is an equal opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.