Systems Administrator

Kith Retail LLC; United States; On-site; USD 115,000 - 125,000; Full time

Job summary

Kith Retail LLC is seeking a Systems Administrator to support a hybrid Windows, macOS, Android, and iOS environment for 200+ users at our Williamsburg HQ. You will manage Windows Server, Active Directory, Google Workspace security, and AWS infrastructure while leading a five-person help desk team.

The ideal candidate will implement disaster recovery plans, maintain IT policies, and ensure secure, reliable operations across cloud and on-premises assets in a fast-paced retail tech environment.

Qualifications

• 3+ years of experience as a Systems Administrator.
• Experience leading a help desk team.
• Proficiency with Windows Server and Active Directory administration.
• Strong knowledge of AWS services (EC2, Workspaces, VPCs).
• Experience with Meraki networking equipment and configuration.
• Disaster recovery planning, testing, and execution.

Responsibilities

• Manage a hybrid Windows, macOS, Android, and iOS environment for 200+ users at HQ.
• Administer Windows Server and Active Directory including user accounts and group policies.
• Administer Google Workspace and define security policies.
• Implement and manage MDM solutions (ManageEngine and Iru).
• Maintain disaster recovery plans and perform regular tests.
• Ensure IT policies and documentation compliance.
• Manage AWS infrastructure including EC2, Workspaces, and VPCs.
• Monitor and secure CrowdStrike, Google Workspace security, Meraki, and Keepnet.
• Lead and develop a 5-person help desk team.
• Evaluate new software requests and advise on tech decisions.

Skills

Troubleshooting

Communication

Independent work

Priority management

Team leadership

Tools

Windows Server

Active Directory

AWS

Meraki

CrowdStrike

Google Workspace

MS SQL

PowerShell

MDM (ManageEngine/Iru)

Job description

About the Role

Location: HQ - Williamsburg, Brooklyn
Status: Full-time/100% on-site
Compensation: $115,000-$125,000 annually

The Systems Administrator manages and supports our technology infrastructure for 200+ users across a hybrid Windows, macOS, and iOS environment. Reporting to the Director of IT, the role oversees day-to-day system operations, cloud infrastructure, security, and a help desk team of five. The ideal candidate is proactive, self‑directed, and capable of handling both strategic initiatives and hands‑on technical work.

Responsibilities

• Manage and maintain a hybrid Windows, macOS, Android, and iOS environment for 200+ users at HQ, ensuring optimal performance, security, and user experience.
• Administer Windows Server and Active Directory, including user accounts, group policies, and permissions.
• Administer Google Workspace and define security policies around data access and user permissions.
• Implement and manage Mobile Device Management (MDM) solutions – currently ManageEngine and Iru; create and enforce device policies.
• Continuously improve and maintain disaster recovery plans for all IT systems, including regular testing and execution exercises.
• Ensure compliance with relevant IT policies and regulations through comprehensive documentation.
• Configure, manage, and monitor AWS infrastructure, including EC2 instances, Workspaces, Security Groups, and VPCs.
• Implement and monitor AWS solutions for critical systems, including cloud storage, disaster recovery, and backups.
• Manage and configure Meraki networking equipment; maintain network performance and reliability.
• Monitor and manage the full security stack, including CrowdStrike, Google Workspace security, Meraki, and Keepnet.
• Identify and remediate vulnerabilities; respond to and investigate security incidents and alerts.
• Apply ITSM/ITIL frameworks to security and operations processes and documentation.
• Manage and optimize MS SQL databases.
• Develop and maintain automation and integration workflows to streamline IT operations and reduce manual effort.
• Maintain accurate inventory control across assets, users, software, and network devices, including device lifecycle and purchasing.
• Lead and manage a help desk team of 5 reporting to the Director of IT, overseeing day‑to‑day operations and ticket queue management.
• Provide third‑ and fourth‑tier support to users and IT staff.
• Evaluate new software requests from staff and advise on technology decisions.
• Stay current on industry trends, emerging technologies, and best practices in IT.
• Manage vendor relationships, negotiate contracts, and ensure consistent service delivery.

Qualifications

• 3+ years of experience as a Systems Administrator.
• Proven experience managing a help desk team.
• Proven experience with Windows Server and Active Directory administration.
• Strong understanding of AWS (EC2, Workspaces, Security Groups, VPCs, and monitoring tools).
• Experience with Meraki networking equipment and configuration.
• Experience with disaster recovery planning, execution, and testing.
• Experience automating IT operations processes.
• Working knowledge of MS SQL administration.
• Experience with MDM solutions.
• Strong troubleshooting and problem‑solving skills, including log analysis, root cause identification, and solution documentation.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and prioritize in a fast‑paced environment.

Preferred Qualifications

• Familiarity with scripting languages such as PowerShell or Python.
• Experience with CrowdStrike EDR.
• Knowledge of ITSM/ITIL frameworks.
• Certifications in relevant technologies (e.g., AWS, Microsoft MCSA/MCSE, or equivalent).

About Kith

Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s, and children’s apparel, accessories, and footwear through a distinct lens of personal storytelling. Kith operates 16 standalone boutiques worldwide and 3 shop‑in‑shops.

Equal Opportunity Employment

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.