Systems Administrator

Del Papa Distributing; Texas City (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Del Papa Distributing Company is seeking a Systems Administrator to manage and maintain IT systems, provide Tier 1/2 support, and guide Level 1 staff. The role covers Microsoft 365, Active Directory, Entra ID, and endpoint security across multiple locations.

The position includes monthly onsite visits, a rotating on-call schedule, and collaboration with the Sr. Systems Engineer on infrastructure projects. A high school diploma is required, with IT certifications preferred.

Qualifications

• 3+ years IT support or system administration experience, including Tier 2 support.
• Certifications such as CompTIA or Microsoft are preferred.
• Experience with Microsoft 365, AD, Entra ID, endpoint management, and security.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for computers, mobile devices, and IT systems.
• Install, configure, maintain, and support computers, devices, and endpoint management (Intune, NinjaOne).
• Manage deployments, software updates, patches, inventory, and replacements.
• Administer Microsoft 365, Active Directory, and Entra ID users and access.
• Maintain endpoint security and investigate potential incidents.
• Troubleshoot network connectivity, VPN, and Wi-Fi issues with vendors or senior staff.
• Provide guidance to Level 1 staff and document support tickets clearly.
• Assist with IT projects, upgrades, and preventative maintenance, including monthly site visits.
• Participate in rotating on-call after-hours support (evenings, weekends, holidays).
• Follow security policies, procedures, and safety standards.

Skills

Troubleshooting

Customer service

Problem solving

Communication

Teamwork

Flexibility

Time management

Independence

Education

High school diploma or equivalent

Associate or Bachelor's degree in IT or related field

Relevant certifications (e.g., CompTIA, Microsoft) preferred

Tools

Microsoft Intune

NinjaOne

Active Directory

Microsoft Entra ID

PowerShell scripting

Job description

Job Details: Job Location: Coastal - Texas City, TX 77591, Position Type: Full Time, Job Category: Information Technology, The Systems Administrator is responsible for managing and maintaining company computers, mobile devices, Microsoft 365, endpoint security, and related IT systems. This position provides both Tier 1 and Tier 2 technical support, ranging from troubleshooting and end-user assistance to resolving complex technical issues and escalated problems. The Systems Administrator also provides technical guidance to Tier 1 personnel and collaborates with the Sr. Systems Engineer on infrastructure troubleshooting, system improvements, and IT projects across Del Papa Distributing locations.

Qualifications: Essential Tasks:

• Provides Tier 1 and Tier 2 technical support, including routine troubleshooting, complex technical issues, and escalated problems involving computers, mobile devices, software, printers, network connectivity, and other IT systems.
• Install, configure, maintain, and support company computers, mobile devices, peripherals, and endpoint management systems, including Microsoft Intune, and NinjaOne.
• Manage device deployments, software updates, security patches, equipment inventory, and replacements.
• Administer and support Microsoft 365, Active Directory, and Microsoft Entra ID, including user accounts, permissions, and authentication.
• Maintain endpoint security, investigate potential vulnerabilities, and elevate suspected incidents.
• Troubleshoot network connectivity, Wi‑Fi, VPN, and business application issues, coordinating with vendors or senior IT personnel as needed.
• Provides technical guidance to Level 1 support personnel and maintains accurate support tickets and technical documentation.
• Assist with IT projects, system upgrades, implementations, and preventative maintenance, including monthly onsite visits to company locations.
• Participate in a rotating on-call schedule for after hours technical support, including occasional evenings, weekends, and holidays.
• Follow company security policies, operating procedures, and safety standards.
• Performs other duties and responsibilities as assigned to support departmental and business needs.

Experiential and skill requirements:

• 3+ Years of IT support, system administration, or related experience preferred, including Tier 2 technical support.
• Relevant CompTIA or Microsoft certifications preferred.
• Experience with Microsoft 365, Active Directory, Microsoft Entra ID, endpoint management tools, and IT security practices.
• Working knowledge of networking, including; TCP/IP, DNS, DHCP, VPN and Wi‑Fi.
• Basic knowledge of PowerShell scripting and automation.
• Strong troubleshooting, problem solving, communication, customer service, and organizational skills, with the ability to work independently and collaboratively.
• Ability to work a flexible rotating schedule.

Educational requirements:

• High school degree or equivalent required; associates or bachelor's degree in Information Technology or related field preferred.
• Relevant CompTIA or Microsoft certifications preferred.

Physical / Sensory/Certification requirements:

• Lifting, carrying, moving, and positioning technology equipment weighing 75+ lbs., with assistance or appropriate equipment as needed.
• Accessing equipment using stairs, ladders, and appropriate tools while following safety procedures.
• Traveling between company locations based on operational needs.
• Operating hand trucks, carts, electric pallet jacks, or lift jacks when properly trained and authorized.
• Must hold valid Class C driver's license.